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Documents

• Log into WooCommerce.com with WordPress.com

  You will need a WordPress.com account to log in to WooCommerce.com, as both are Automattic services. Benefits This means that you can: New WooCommerce.com users If you do not have a WordPress.com account If you wish to create a new WooCommerce.com account and do not have a WordPress.com account: You are now logged in to WooCommerce.com. […]

• Managing WooCommerce.com subscriptions

  Thanks for purchasing a product from WooCommerce.com! This document will help you learn how to manage subscriptions for WooCommerce.com Marketplace products. What are WooCommerce.com subscriptions? Each extension or theme purchase from our site is a yearly or biennial subscription that you can view and manage under the My Subscriptions section of your WooCommerce.com account dashboard. […]

• Adding collaborators to your WooCommerce.com account

  Adding collaborators to your WooCommerce.com account allows another person to help manage your store/site on your behalf. This safe, secure feature grants them access to your account without providing them your login and password. Who and what are collaborators? Collaborators are usually developers, members of an agency, or consultants you enlist or hire to help manage […]

• Download a WooCommerce.com PDF invoice

  Once you place an order on WooCommerce.com, an email containing the details of that order will be sent to you. If you require an invoice in PDF format, this can be downloaded via your WooCommerce.com account. Locating the invoice

• Feature requests portal

  Feature requests allow merchants to communicate what would make products in the WooCommerce.com Marketplace more valuable, or to address their business needs. Merchants may also vote for features to help quantify demand and influence prioritization from product teams. Viewing feature requests Each product sold on the WooCommerce.com Marketplace has a dedicated page where you can […]

• Ratings and reviews

  Reviews for extensions and themes in the WooCommerce.com Marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass on feedback to support and product development teams. Customers who purchase a product on WooCommerce.com can leave a star rating from one […]

• Switching languages on WooCommerce.com

  By default, WooCommerce.com is available in English. Additionally, some content on is available in the following languages: To change the default language, navigate to a page that has translated content available — such as the WooCommerce.com home page — and select the language of your choice. Find the language switcher menu If the page you […]

• Overview of Marketplace developers

  WooCommerce.com sells subscriptions to extensions that add niche, complex, or unique functionality, as well as themes that help shape the design and layout of your store. These are either made by the WooCommerce team or by trusted third-party Marketplace developers. These developers create, maintain, and support their own products. Marketplace developer responsibilities Marketplace developers, sometimes […]

• Customer satisfaction (CSAT) emails

  WooCommerce sends customer satisfaction (CSAT) emails to ensure our developer partners are providing quality support for their products in the WooCommerce.com Marketplace. Receiving a CSAT email A CSAT email will be sent to you seven (7) days after you submit a support ticket. The sender will be WooCommerce, and the email subject line is Support Ticket […]

• Try WooCommerce extensions before you buy

  You can try selected WooCommerce Marketplace extensions for 30 days via free trial using an automatically-created personal demo site. WooCommerce free trial extensions Individual demos are currently available for the following extensions: If you would prefer to try one out on your own site instead, all extension purchases are covered by our 30-day money-back guarantee. […]