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  1. Documentation
  2. WooCommerce Payments
  3. WooCommerce Payments FAQs

WooCommerce In-Person Payments Quick Start Guide

Package Contents ↑ Back to top

  • 1x BBPOS Chipper 2X BT Card Reader
  • 1x Micro USB Charging Cable
  • 1x Lanyard
  • 1x Double-sided tape
Diagram illustrating the appearance of the BBPOS Chipper 2X BT Card Reader

Application Download & Installation ↑ Back to top

This device supports iOS & Android.

  1. Make sure you have Jetpack, WooCommerce, and WooCommerce Payments installed and activated on your WooCommerce store.
  2. Download the WooCommerce Mobile App for iOS or Android. If you already have the app installed, be sure it has been updated to at least version 7.7.
  3. Follow the iOS or Android app instructions to register and/or login.

Connecting the Reader ↑ Back to top

Charge the Reader ↑ Back to top

Charge the Reader using the included charger for approximately 2-3 hours. Charging before the first use helps to prevent potential damage to it. The Reader LED will flash alternating red and magenta lights ( 🔴🟣🔴🟣 alternating) when charging. 

Note: With typical usage, you should charge the reader once a day. A fully charged reader can run ~1000 transactions on a single charge.

Turn on the Reader ↑ Back to top

After charging, turn on the device by briefly pressing the power symbol ⏻ on the reader. The reader will start to flash blue lights ( 🔵, flashing).

Enable your device Bluetooth ↑ Back to top

Before you start: Do not pair the card reader in your device’s Bluetooth settings. The WooCommerce Mobile App will manage the connection automatically.

Make sure Bluetooth is enabled on your device. Open the WooCommerce Mobile App. Navigate to Settings (Gear Icon) > In-Person Payments > Manage Card Reader.

Connect via the App ↑ Back to top

Click on Connect Card Reader. If prompted, allow the app to see your location while using the app. When the reader is successfully connected to the device, its status light will begin to flash blue 🔵. You’ll only need to take this step once.

Note: You will need to make some changes in your store WP Admin settings by following the instructions in our documentation. This includes setting up a local pickup zone, enabling cash on delivery, and making sure your products are set to this zone.

If the reader is inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing blue 🔵 at 5-second intervals. The reader stays connected to the device and automatically exits standby mode when you collect a payment again or press the power button briefly. You should be close to the reader, usually within 10 – 20 ft, in order to stay paired.

Collect Payment ↑ Back to top

Once you have an order placed online by your customer(s) for local pickup, navigate to that order in your WooCommerce Mobile App and click on Collect Payment to finish the transaction. Then swipe, tap, or insert the credit card to accept the payment.

Reader Power LED States ↑ Back to top

The reader has a LED next to its power button. It changes color to communicate a variety of states:

LED LightsMeaning
Alternating red and magentaThe reader is charging
Alternating blue and no light, every 2 secondsThe reader is powering up
Alternating between red, purple, and greenThe WooCommerce Mobile App is searching for the nearest reader
Solid blue for 20 seconds followed by on and off blue every 5 secondsAfter connecting to the WooCommerce Mobile App
Flashing redThe reader has a low battery

NFC Transaction Status ↑ Back to top

NFC (Near Field Communication) is a feature that enables short-range communication between compatible devices. In the case of In-Person Payments, it’s the communication between a customer’s NFC-enabled bank card and the card reader.

When payment is made via this method, success or failure is signaled via audible beep(s). Once a customer taps their card to the card reader, success is indicated by a single beep, while failure is indicated by a double beep.

Troubleshooting ↑ Back to top

The WooCommerce Mobile App does not show a “Manage Your Card Reader” option ↑ Back to top

Be sure your WooCommerce Mobile App has been updated to the latest version, WooCommerce and WooCommerce Payments are up-to-date, and that you are logged in to the Mobile App.

If the WooCommerce Mobile App is unable to connect to your reader ↑ Back to top

  • Reboot the reader by holding the power down for 5 seconds to shut it off, then turn it on again by pushing the power button briefly.
  • If the problem persists, force quit the WooCommerce Mobile App and open it again, or reboot your device and reader.

The card reader does not process a payment successfully ↑ Back to top

  • Turn off the card reader by holding the power button for 5 seconds, then press the power button briefly to turn the card reader on again. The card reader should automatically reconnect with your smartphone or tablet if you have completed the initial setup.
  • The battery level may be too low. Use the USB cable to recharge the reader then retry.
  • Check that the device or smartphone/tablet is within WiFi reception range.
  • Check that your WooCommerce Payments account is set up and connected in your WooCommerce Payments extension settings under WooCommerce > Settings > Payments.
  • (Swipe or Insert Card) Check whether the magstripe or chip of the card is facing the right direction when swiping or inserting the card.
  • (Tap Card) Check if the card supports the right payment method (ex. tap function should have the right symbol on the card).The card should be placed within a 1.5inch/4cm range on top of the tap marking and not inside a wallet.

Device lost the connection with your smartphone or tablet when the device shuts down automatically ↑ Back to top

  • Press the power on button to turn on the reader again. The reader will automatically connect with your smartphone or tablet again.
  • The battery level may be too low. Use the USB cable to recharge it, then retry.
  • Check that the smartphone/tablet is within a few feet of the card reader.

For additional troubleshooting support, refer to the Getting started with In-Person Payments with WooCommerce Payments guide.

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