SensAI is designed to help visitors navigate your website more efficiently by interpreting their questions, analyzing your content, and providing contextual responses. It operates entirely on the information available on your site, enhancing the browsing experience by guiding users toward the most relevant pages, products, or resources.
Category-First responses
↑ Back to topWhen visitors ask broad questions, such as “What products do you have?” or “What types of articles do you publish?”, SensAI tries to identify the primary categories in your content. Instead of listing every item immediately, the AI may present the main groups, for example, “We have Facial, Hair, and Body soaps.” Once a category is selected, SensAI may provide specific items, product details, or related articles within that group.
This approach aims to make navigation more organized and intuitive, helping users quickly find what they need, although it depends on how your content is structured and categorized.
Smart clarification
↑ Back to topIf a visitor’s question is ambiguous or too general, SensAI may ask follow-up questions to better understand their intent. For instance:
- “I need hand cream” → AI may ask if the main concern is dryness or anti-aging.
- “Looking for a desk” → AI may ask whether wood or metal is preferred.
- “Tell me about SEO” → AI may ask if the visitor is interested in technical SEO or content strategy.
These clarifications depend on your content and available options, so they may not appear in every situation. SensAI tries to generate follow-ups that are relevant and meaningful based on what it knows from your site.
Contextual linking
↑ Back to topSensAI enhances conversations with contextual buttons and links such as:
- View Product → Leads directly to a product page.
- Read More → Opens the full article.
- Learn More → Provides additional information on a topic.
Links are generated based on your site content and aim to match the flow and language of the conversation. They appear when relevant content exists for the user’s query.
Conversation memory
↑ Back to topSensAI maintains context during an active chat session. It may reference previous messages, understand follow-ups like “Tell me more about that,” and provide a continuous, coherent conversation.
Chat memory is stored in the visitor’s browser for up to 1 hour, so returning visitors within that period may continue the conversation. After 1 hour, the memory resets automatically, ensuring privacy and a fresh start for new sessions.
What SensAI can do
↑ Back to topDepending on your site’s content, SensAI is able to:
- Answer questions about pages, services, and products.
- Recommend products based on visitor needs.
- Guide users to relevant resources or articles.
- Compare options and provide pricing in the correct currency.
- Offer contact information and summarize policies or procedures.
SensAI tries to help visitors explore your site efficiently and find key resources, but its capabilities are limited to what content is available.
What SensAI cannot do
↑ Back to topSensAI is strictly an informational assistant. It cannot:
- Access external websites or information.
- Process orders or make purchases.
- Manage visitor accounts or personal data.
- Perform actions on behalf of the user.
- Answer questions about content not present on your site.
- Provide professional, legal, or decision-making advice.
SensAI’s responses are fully based on your website content. While it strives to offer helpful guidance, it may not always generate follow-ups or suggestions if content is missing or poorly categorized.