WooCommerce Order Status Lookup

SensAI can look up WooCommerce order status in chat without sending order details to OpenAI.

How it works

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When a visitor asks about their order, SensAI detects that intent (without sending order numbers or emails to OpenAI) and starts a short local guided flow:

1. Asks for the order number
2. Asks for the email used at checkout (or confirms the email from the visitor form / logged-in account)
3. Looks up the order on your store with WooCommerce
4. Replies with status, date, items, total, and tracking when available

Order number, email, and order data stay on your WordPress site. They are not sent to OpenAI. OpenAI may translate the guided prompts into the visitor’s language (templates only, never order details).

Enable or disable

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Go to SensAI > Support Features > WooCommerce order status.

• The section is always visible.
• If WooCommerce is not active, the setting is disabled with a note.
• When WooCommerce is active, order status lookup is enabled by default. You can turn it off anytime.

Privacy

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SensAI only returns limited order information (status, date, items, total, tracking if present). It does not show full addresses, payment details, or other orders for that email.

Language

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Guided prompts follow the visitor’s language when needed. Order numbers and emails are never included in that translation request.

Cancel

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During the flow, a Cancel chip appears under the assistant message. Visitors can tap it or type cancel at any step to leave the order lookup.

Troubleshooting

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• Confirm WooCommerce is active and the setting is enabled.
• Custom / sequential order numbers are supported when WooCommerce (or an order-number plugin) exposes them via the order number.
• Failed lookups after several attempts ask the visitor to contact support.