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Customer Happiness Report (March 2013)

April 2, 2013 - 32 Comments

March came roaring in like a lion, and well, she did not let up all month. Our excitement started early with the release of  WooCommerce 2.0. A few short days later we introduced Product Finder for WooCommerce. The much anticipated Superstore theme made it’s debut while the U.S. team members met up for WordCamp Atlanta. Finally, we rounded out the month with the announcement that WooThemes is now on ThemeForest.

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WooThemes themes now on ThemeForest

March 26, 2013 - 40 Comments

The WordPress themes space sure is an exciting and interesting space to be working in, with new theme shops opening their doors on a daily basis. Along with this, arose a need for theme marketplaces, where theme shops can showcase their products to a wide audience, purchasing from a collective catalog, of sorts. ThemeForest is one of the biggest players (if not the biggest) in this field.

Today, we’d like to announce that WooThemes themes are now also available for purchase via ThemeForest.

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WooThemes at WordCamp Atlanta 2013

March 21, 2013 - 20 Comments

For anyone who is unaware, there are conferences happening all around the world that are centered around WordPress. They are appropriately called WordCamps, though they aren’t what you may traditionally think of as a camp. They are, on average, 1 or 2 days long and have a range of attendees. There will be people there that are first time users and people who are developers making a living from WordPress. It’s a fantastic opportunity to learn, network, and get in some team bonding!

“WordCamp is a conference that focuses on everything WordPress.”

WooThemes in Atlanta

WooThemes at WordCamp Atlanta

With that out of the way, most of the US WooThemes crew decided to get together in Atlanta this past weekend for WordCamp Atlanta 2013. It was a fairly central point for us to all meet up, plus WooThemes was a sponsor. We had Tom (New York), Mike K. (Ohio), Maria (Roaming in the RV), Daniel E. (Texas), and myself (Indiana) all get together to have a little fun and checkout a WordCamp. For a lot of us it was our first official WordCamp, I believe Tom was the only person who had gone to another WordCamp before.

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Meet the super-est store around

March 19, 2013 - 64 Comments

superstore_responsive

When setting up your online store, the most important factor is ensuring a steady stream of sales, to ensure you can keep your store running and in production. One aspect of this is making it as easy as possible for your customers to browse your catalog and find the product they’re looking for. What if you have a catalog with thousands of products?

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Introducing Product Finder for WooCommerce

March 7, 2013 - 24 Comments

With the current boom in eCommerce and the recent launch of WooCommerce 2.0 (which makes it really easy to sell your products online), the web is seeing an increasing pool of eCommerce websites selling larger and larger ranges of products.

With a large range of varying products, the most important factor in your customer’s time spent on your website is that they can find what they’re looking for quickly and easily, ultimately resulting in a purchase.

Today, with this in mind, we’re launching Product Finder, an advanced search extension for WooCommerce.

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Hello WooCommerce 2.0!

March 4, 2013 - 308 Comments

In my memory, it seems like yesterday when we decided that our next release would be a major release. Instead of releasing version 1.7 with just new features, we decided to rewrite a large part of our code that we always wanted to change and go for a 2.0 (code name: Daring Dassie) release. Today is the day that marks the start of a new era for WooCommerce.

WooCommerce 2.0 is here (now available via WordPress.org) and it is a major release. We have rewritten large parts of our code base, we have added new features and have made it better capable to handle everything you need for your online store.

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Customer Happiness Report (February 2013)

March 1, 2013 - 31 Comments

As promised, we’re back for our customer happiness report for the month of February. We had some fantastic numbers from January, our first response times were well under our stated goals (outside of a small percentage of tickets), and we had a 91% satisfaction rating for all tickets. So, with that, let’s see how we compared.

Since February only has 28 days, our total ticket to days ratio will be a bit skewed this month. Some other internal wild cards that have affected our stats include: surgery, wisdom teeth, holiday leave, internal reorganization, and training. Although our team has grown over the last year, the loss of just one member can be felt throughout.

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Documentation overhaul

February 26, 2013 - 27 Comments

Today we are proud to launch the new home for all our product documentation – docs.woocommerce.com.

The magnitude of this undertaking hopefully does not go unnoticed by our users, rest assured there’s been a lot of content curation and development that’s gone into it.

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Last call for testing, WooCommerce 2.0 coming March 4th

February 22, 2013 - 48 Comments

If you haven’t tested WooCommerce 2.0 yet, or haven’t prepared your website yet, now it really is the time to start doing that. Today we have tagged the second Release Candidate in our version control (you can now download it from GitHub) and this marks the last week of testing. If is it as good as we think it is (and no critical bugs are found), the final version of WooCommerce 2.0 will be released on March 4th.

This second Release Candidate also marks the moment where our support ninjas will start helping you resolving issues with WooCommerce 2.0 on your test installs. As with the previous beta and RC releases, we still do not recommend you run this version of WooCommerce 2.0 on a live website though, so please only use it for testing purposes.

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All your content on one beautiful screen with The One Pager

February 20, 2013 - 109 Comments

When setting up your website, the one screen that is always different and unique is your homepage. Today, we place our focus on this screen with “The One Pager”, the latest offering in our WordPress themes catalog.

The One Pager, designed by Gary Murray, is a multi-purpose WordPress theme, designed to display all of your main content on your homepage in a clean and flexible layout.

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Preparing your website for WooCommerce 2.0

February 8, 2013 - 66 Comments

With the release of WooCommerce 2.0 right around the corner (if you can, please help us test Release Candidate 1), it is time to start preparing your website for this new version of our plugin. There are a couple changes that you need to keep in mind before you update, so you can run the update as smooth as possible once it is available.

As part of preparing your website for WooCommerce 2.0, I will show you how you can test for compatibility issues in your website before actually doing the update. You might have a plugin that is causing a conflict, or your theme is not compatible with WooCommerce 2.0 because it hasn’t been updated for a while. It is always better to find those problems now, before you run into them on your live website.

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13 nifty, free WooCommerce extensions you might not know about…

February 7, 2013 - 37 Comments

There hasn’t been a WooCommerce extension drop in a couple of months and there’s no secret as to why. Team WooCommerce has been working relentlessly on making 2.0 (download RC1) awesome and ensuring compatibility with our already 100+ strong catalog of extensions.

So to stem any cases of WooCommerce extension withdrawal you may be suffering, we’ve rounded up some cool plugins that you can download from the WordPress.org plugin repository for free.

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WooCommerce 2.0 final testing, Release Candidate 1 is here!

February 4, 2013 - 54 Comments

I have some good news for all of you waiting for WooCommerce 2.0. This afternoon, we have tagged the current development build as Release Candidate 1, indicating that we think it’s ready to release. Unfortunately, we’re not perfect so we need you all to test this RC1 before we make it to the official release. This starts the final stages of testing before the final WooCommerce 2.0 release is here. If you haven’t tested it yet, now is the time!

As always, we do not recommend you run this version on a live website unless you know what you are doing. Although this is a Release Candidate, there still might be bugs in this release and we do not want to break your website. Please test this version on a subdomain install just for testing purposes. As with the beta releases, we still do not support this version. WooCommerce version 1.6.6 is the only version we provide support for.

When you think you have found a bug, please check the list of issues to see if it hasn’t been reported yet. If it is not reported there yet, please report it and be as thorough as possible. Do list the hosting environment you are running this on and be as detailed as possible on what plugins or theme you are using. We need all the details of your bug report we can get, which will make it easier for us to fix the bug.

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Case Study: The Pootlepress Menu Pack for Canvas

February 1, 2013 - 17 Comments

Beautifully designed WooThemes Canvas menus with a single click.

Hi! I’m Jamie from Pootlepress. At Pootlepress, we build the majority of our websites with WooThemes products and we see a big opportunity to build further plugins and child themes on top of the WooThemes platform.

One of the things we get asked for the most from our customers is to add CSS customisations to the Canvas navigation menu. With this in mind, we thought it would be really cool to create a number of beautifully designed menus that could be easily selected through the Canvas theme options panel. So we built the Pootlepress Menu Pack for WooThemes Canvas.

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New customer resources

January 30, 2013 - 13 Comments

Today we reveal 2 new pages we’ve been quietly brainstorming, developing and populating over the past few weeks. Both are resources we hope inspire and equip our community with tips and tools to get their sites supercharged, whilst connecting them with the correct people for some expert guidance.

Customer stories

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WooCommerce has a lot of downloads

January 28, 2013 - 38 Comments

That’s a lot of people using WooCommerce! When humanizing a statistical figure of 500,000 we realise how massive our eCommerce plugin has grown in 16 months. It’s transformed our business, and according to all your feedback enabled businesses all around the world.

With that said we are celebrating this milestone in true Woo fashion.

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