When would a customer’s cart be considered as abandoned?
For all users, the cart is considered as abandoned after the set cut-off time has passed. The default value for this is X minutes.
Will reminder emails stop if a customer completes the purchase?
Yes. Once a customer completes their purchase, the plugin automatically stops sending reminder emails.
Can I send multiple abandoned cart reminder emails to the same customer at different intervals?
Yes! You can schedule multiple reminder emails for a single abandoned cart. For example, you can send the first email 1 hour after abandonment, the second after 6 hours, and the third after 12 hours. Each email can have its own template and timing.
Can I manually send abandoned cart reminder emails to customers?
Yes, Store owners can choose a specific abandoned cart order and send a follow-up email to a customer whenever needed, without waiting for the automatic schedule.
Can I send personalized discount offers based on cart contents in abandoned cart emails?
Yes. The plugin lets you send different recovery emails and coupons depending on the products or categories in the abandoned cart.
Can I send abandoned cart reminders only for certain products or categories?
Yes! You can include or exclude specific products, categories, or other conditions when sending abandoned cart reminders, so you can target only the items you want to focus on.
Can I send abandoned cart reminder emails to multiple customers at once?
Yes! In Email Templates, create a new rule and choose to send emails by user role or select specific email addresses. This lets you follow up with multiple abandoned carts in bulk.
How does the Add to Cart pop-up help recover abandoned carts?
The plugin shows a smart pop-up when customers add products to their cart, allowing you to collect their email address early. This helps you send recovery emails even if the customer doesn’t reach checkout.
How does the plugin capture emails for guest users to send abandoned cart reminders?
The plugin captures guest emails from multiple sources: Add To Cart popups, Exit Intent popups, product page, checkout page, custom forms, and URL parameters. Once captured, it can send abandoned cart reminders to help recover lost sales.
Can I capture customer emails using custom forms?
Yes, the plugin captures the email address from all popular form plugins like Contact Forms 7, Gravity Forms, Ninja Forms and others. It will also capture the email address from any custom input field from other plugins or from other pages too.
Does the plugin let me customize popups that appear when visitors try to leave my store?<br><br>
Yes! You can customize the Exit Intent popup that appears when a visitor is about to leave your store. You can change the image, heading, text, link text, and colors to match your store’s style and branding.
Why does the Add to cart popup modal not show when I click on Add to Cart? I have all the settings done correctly.
In most cases, the pop-up works automatically with standard WooCommerce Add to Cart buttons and with the default pages. If you’re using a custom theme or custom Add to Cart buttons, a small adjustment may be needed. Our support team is always available to get this resolved, as each custom button needs a different solution.get this resolved as each custom button needs a different solution.
Can admin see which carts were abandoned and which ones were recovered in my WooCommerce store?
Yes. The plugin shows all abandoned and recovered carts with customer details, products in the cart, cart totals, item counts, abandoned date/time, recovery status, and any related email activity. This helps you track cart recovery performance effectively.
Can I track which customers receive and open recovery emails?
Yes. You can easily monitor sent emails, open rates, and customer activity from the plugin’s dashboard.
Can I export the abandoned cart data?
Yes. You can export abandoned cart details using the Print option or download them in a CSV file. The plugin also supports real-time syncing of abandoned carts with Google Sheets and integrates with popular email marketing platforms using Connectors.preferred delivery time range at checkout and configure separate fees for each time range based on your business requirements.
Can I stop tracking abandoned carts for certain users or IP address ?
Yes! You can exclude abandoned cart tracking for specific IP addresses, email addresses, user roles, email domains, or countries.
For multilingual websites, can I send abandoned cart emails in different languages?
Yes. Our plugin works with popular multilingual plugins like WPML, Polylang, and Loco Translate. You can translate your email templates and automatically send abandoned cart reminder emails in the same language your customer used while browsing your website.
Can I connect this plugin with 3rd party email marketing apps or CRM tools?
Yes. The plugin allows you to connect with popular email marketing and CRM tools such as Mailchimp, Klaviyo, ActiveCampaign, HubSpot, Brevo (Sendinblue), Drip, Mailjet, FluentCRM, Salesforce CRM, WP Fusion, Google Sheets, and Custom SMTP.
Does this plugin work with multi-currency WooCommerce stores?
Yes. The plugin is compatible with multi-currency plugins such as Aelia multicurrency Switcher, so customers receive recovery emails in the same currency they used on your store.
Does this plugin work with multi-currency WooCommerce stores?
Yes. The plugin is compatible with multi-currency plugins such as Aelia multicurrency Switcher, so customers receive recovery emails in the same currency they used on your store.
How do I configure the plugin for WordPress multisite?
You have to just upload the plugin and in network settings, check the option to enable plugin management, and then from each individual site you need to activate it.
Does your plugin comply with the GDPR guidelines ?
We have made every effort to make our plugin compliant to the GDPR guidelines. As a part of compliance, we do not capture any personal customer data without consent.
