Order Management by Order Tags PRO

Introduction

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The Order Tags & Labels for WooCommerce plugin helps you streamline order management by automatically or manually tagging orders. Tags can trigger notifications, webhooks, or simply serve as quick visual cues in the order list, saving you time and keeping your workflow organized.

Updates

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As a best practice, we recommend always reading the changelog before updating. You should also test updates in a staging environment before your live site if you can!

Please see this documentation to get more information on best practices for updating Order Tags for WooCommerce.

Creating order tag rules

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1. Navigate to WooCommerce → Order Tags → Add Tag.
2. Enter the Tag Name (e.g., “High Value”, “International”).
3. Assign a Color to visually distinguish it.
4. Scroll down to add conditions for this tag

Available Conditions for Tagging

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• Customer Total Spend → Tag based on how much a customer has spent historically.
• New / Returning Customer → Differentiate first-time buyers from repeat customers.
• User (search by Email) → Target specific customers by email.
• User Role → Tag orders based on the user’s role (e.g., Customer, Subscriber, Administrator).
• Billing Country → Tag orders by billing country.
• Shipping Country → Tag orders by shipping country.
• Shipping Zone → Tag orders by shipping zones configured in WooCommerce.
• Order Notes → Tag orders if they include specific keywords in the notes.
• Order Placement Day of Week → Tag orders placed on specific weekdays (e.g., weekends).
• Order Status → Assign tags based on WooCommerce order status (Processing, Completed, etc.).
• Order Subtotal → Apply tags based on total order value.
• Order Weight → Tag orders depending on shipment weight.
• Payment Method → Tag orders by payment method (PayPal, COD, Stripe, etc.).
• Total Quantity → Tag based on the total number of items purchased.
• Product Tag → Apply tags if products have certain product tags.
• Product Category → Tag orders containing products from specific categories.
• Product Inventory Level → Tag when products in the order are low on stock.
• Product on Backorder → Identify orders with backordered products.
• Product Presence → Tag orders containing specific products.
• Product Quantity → Tag based on the quantity of a specific product.

Rule Logic

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• Combine multiple conditions with AND/OR operators.
• Example:
  • Condition 1: Order Subtotal > $500
  • Condition 2: Shipping Country = Canada
  • Logic: Subtotal over $500 AND Shipping to Canada → Apply tag “VIP Canada Order”.

Tag notification

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After creating the rule and defining its conditions, you can set up Notification. Notification control what happens when an order matches the conditions of your tag rule. They let you connect order tagging with notifications, automation, and external systems.

Available Notification

1. Email Notification
   Sends an email when the tag is applied to an order. You can send alerts to store managers, staff, or even customers. Email content supports shortcodes (like order ID, tag name, subtotal, etc.). Option to send the notification only once per order, even if the tag is reapplied.
   
   Example: Send an email to your warehouse manager when an order is tagged “High Value” (e.g., order subtotal > $500).

2. Telegram Notification
   Instantly notifies you or your team via Telegram when the tag is applied. Useful for urgent updates like international shipments, fraud review, or rush orders. Option to trigger only the first time the tag is applied.
   
   Example: Send a Telegram alert to the shipping team when an order is tagged “International”.

3. Webhook Trigger
   Fires a webhook to external systems when a tag is applied.Lets you connect with third-party tools like Zapier, Make.com, or custom APIs. Can be set to trigger only on the first application of the tag.
   
   Example: When an order is tagged “Warehouse Sync”, send a webhook to your inventory system to start packing.

Telegram Settings

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You can find this page under WooCommerce > Settings > Order Tag > Telegram Settings.
It allows you to configure Telegram notifications so you receive instant alerts when specific tags are applied to orders.

1. Get Your Bot Token

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1. Open Telegram and search for @BotFather.
2. Type /newbot and follow the steps to create your bot.
3. BotFather will give you a Bot Token (e.g., 123456:ABC-xyz...).
4. Copy this token and paste it into the Bot Token field in the plugin settings.

2. Get Channel, Group, or Chat ID

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1. Add your bot to the channel or group where you want to receive messages.
2. Send a test message in that channel or group.
3. Open this link in your browser (replace <BOT_TOKEN> with your token you got in step one): https://api.telegram.org/bot<BOT_TOKEN>/getUpdates
4. In the JSON response, look for:
   • "chat":{"id":-xxxxxxxx} → Group ID
   • "chat":{"id":-100xxxxxxxx} → Channel ID
   • "chat":{"id":xxxxxxxx} → Private Chat ID

Copy the ID and paste it into the Chat ID field in plugin settings.

Editing Order Tags from the Order Edit Page

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Along with automatic tag assignment through rules, our plugin also allows manual tag management directly from the WooCommerce Order Edit screen. This gives store admins more flexibility and control over how orders are categorized.

Where to Find It

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When you open any order in WooCommerce → Orders → Edit, you’ll see a dedicated Order Tags panel in the right-hand sidebar.

FAQs

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