Boomerang Returns

How to Process Returns with Boomerang Returns

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This guide walks you through processing returns from start to finish. Follow each section to learn the complete returns workflow.

How to Review a Return Request

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When a customer submits a return request, follow these steps to review it:

1. Go to WooCommerce → Returns in your WordPress admin
2. Look for cases marked as “New” in the Request column
3. Click the case number to open it
4. Review the return items and reason
5. Add an optional message to the customer
6. Click either “Approve” or “Deny”

The customer will be notified automatically by email of your decision.

How to Process the Return Shipping

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After approving a return, choose one of these shipping methods:

Option 1: Customer-Paid Shipping

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1. Select “Customer-paid shipping” as the return method
2. Click “Send”
3. The customer receives an email with your return address and instructions

Option 2: Send a Return Label

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1. Select “Send shipping label” as the return method
2. Click “Upload label” and select your pre-paid shipping label file
3. Click “Send”
4. The customer receives the label by email

How to Process a Refund

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Once the items are being returned, you can process the refund:

1. Open the case and scroll to the Refund section
2. Review the refund items table and adjust quantities if needed
3. Choose whether to refund tax and shipping
4. Select the refund method:
   • Payment gateway refund – Returns to original payment method
   • Store credit – Issues a coupon code
   • Manual refund – Records refund given outside system
5. Click “Refund” to process

How to Restock Returned Items

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When you receive the returned items, here’s how to restock them:

1. Open the case and scroll to the Restock section
2. For each item:
   • Verify the current stock level shown
   • Enter the quantity to restock
   • Mark any damaged/unsellable quantities
3. Click “Restock” to update inventory

Common Tasks

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How to Check Return Status

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To check where a return is in the process:

• Look at the status indicators in each column:
  • Request – Shows if approved/denied
  • Return – Shows shipping method status
  • Refund – Shows if and how refunded
  • Restock – Shows if items restocked
• Check the Activity section for a detailed timeline

How to View Customer Return History

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1. Open any case for the customer
2. Look in the Customer Overview section to see:
   • Total number of returns
   • Total amount refunded
   • Return frequency
3. Click the customer’s name to see their complete profile

How to Configure Boomerang Returns

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Configure your returns settings by going to WooCommerce → Settings → Returns. Here’s how to set up each section.

General Settings

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How to Set Up Return Buttons

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1. Go to General settings
2. Choose where to show the return button:
   • Enable “Show in order list” to display in order history
   • Enable “Show in single order view” for individual order pages
3. Enter your preferred button label (default is “Return”)

How to Enable Guest Returns

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1. Enable “Guest returns” to allow non-registered customers to return items
2. Choose whether to include return links in order emails
3. Add custom CSS for the guest returns page if needed

Return Form Settings

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How to Customize the Return Form

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1. Configure form instructions:
   • Enable instructions section
   • Enter custom instruction text
2. Set up return reason field:
   • Enable/disable reason field
   • Make reason optional or required
   • Customize field label
3. Configure store credit option:
   • Enable store credit choice
   • Set custom label and description
4. Adjust display options:
   • Show/hide item subtotals
   • Include/exclude tax in amounts
   • Show/hide shipping refund option
   • Enable/disable return fee display

Return Request Settings

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How to Set Return Eligibility Rules

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1. Configure product rules:
   • Choose “Enable for all products” or set specific product rules
   • Create allowlist or denylist of returnable products
2. Set up category rules:
   • Enable returns for all categories or specific ones
   • Choose categories to include/exclude
3. Configure order status rules:
   • Select which order statuses allow returns
   • Add statuses to allowlist or denylist
4. Set return timeframes:
   • Choose between no time limit, maximum days, or date range
   • Set when timeframe begins (order created or completed)

Return Shipping Settings

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How to Configure Return Shipping Methods

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1. Set up customer-paid shipping:
   • Enable/disable option
   • Enter return address
   • Configure email template
2. Configure shipping labels:
   • Enable/disable label option
   • Set allowed file types
   • Configure maximum file size
   • Set retention period
3. Set up third-party pickup:
   • Enable/disable service
   • Choose notification method (email/API)
   • Configure API settings if applicable:
     • Enter endpoint URL
     • Set HTTP method
     • Configure headers
     • Set request body format

Refund Settings

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How to Configure Refund Options

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1. Set up store credit:
   • Set credit validity period
   • Configure coupon settings
2. Configure return fees:
   • Set fee amount
   • Enter fee label
   • Choose when to apply fees
3. Set up email notifications:
   • Enable/disable refund emails
   • Customize email templates
   • Configure recipient lists

Restocking Settings

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How to Configure Inventory Management

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1. Enable/disable automatic restocking
2. Choose restocking quantities:
   • Use requested quantities
   • Use received quantities
3. Configure when to trigger restocking:
   • After request submission
   • After manual approval
   • After item receipt