Which payment methods work with Easy Subscriptions?
You can use Paypal, Stripe, WooPayments, and Square to accept automatic recurring payments with Easy Subscriptions.
We have beta options for other payment gateways as well. Please contact us prior to your purchase, so we can see, if a beta version is available for your gateway.
I need a feature to be added to Easy Subscriptions. How do I proceed?
If the feature that you would like to request is something that would benefit a larger portion of users, we’ll usually add it to the plugin at no additional cost. If it’s a more specific or custom requirement, we’d be happy to provide a quote for the implementation. For this please contact us at team@appalify.com
How do I know, if a subscription was successfully added?
To check, if a subscription was created successfully, please open WooCommerce-> Easy Subscriptions. If the product is billed as a subscription, it will appear in this list.
How can I test subscriptions before running the plugin on a live shop?
You can test sandbox payments on Stripe, Square, and WooPayments by setting the gateway to sandbox. After that purchase a subscription and go to WP Admin -> Tools -> Scheduled Actions. Please search for “easy_subscriptions_process_payment”. Then you will find the renewal process for the subscription and when it runs. To run it manually, you can click on run.
Please not that manual runs only bill on the first manual run as a security measure to avoid duplicate charges.
Why am I having issues creating subscriptions on Paypal?
If no subscriptions get created on Paypal, it could be that you are using the wrong Paypal plugin. Only the official WooCommerce Paypal plugin is compatible with the Easy Subscriptions plugin.
Why isn't the "My Subscriptions" page showing up under the "my account" tab?
If the tab isn’t showing up, your WordPress permalinks didn’t get flushed.
To reload your permalinks you can either deactivate and reactivate the Easy Subscriptions plugin or you can go to WP Admin -> Settings -> Permalinks and click on “Save” without changing anything.
Why was a subscription cancelled?
The cancelled status means that no actions for a recurring billing is currently available. If your customer nor you cancelled the subscription, this could be due to a payment bug. Please open WP Admin -> Tools -> Scheduled Actions and search for “easy_subscriptions_process_payment”. Now look for the order that was cancelled. If the action says “failed” instead of “pending” or “completed” please look at the column on the right and give this message to support or read the other faq questions, if you have technical knowledge.
What can I do if a subscription failed or a customer wasn't billed automatically?
If a customer wasn’t billed automatically you can reinstate the automatic billing by following these steps. First you should check why the subscription failed. Please open WP Admin -> Tools -> Scheduled Actions and search for “easy_subscriptions_process_payment”. If the subscription failed because there is no saved payment method the customer has to add one before the subscription can be billed. Please tell the customer to follow these steps:
1. log into your account and click on “payment methods”.
2. Then click on “add payment method”
3. Enter the card information and save the settings
Thats it.
The easy subscriptions plugin has a fall back, so if it doesnt see a saved payment method for the subscription, its going to fall back on the account payment methods.
If you still have a pending subscription you can just click on run and if not please follow the other questions or contact support.
There are no "pending" actions for a subscription. Do I have to make the customer purchase the subscription again?
No, you can recreate the “pending” action using WP-CLI. For this, please log into your hosting and open the directory where the WP-CLI is located. Next run this command to recreate the action:
wp action-scheduler action create easy_subscriptions_process_payment "$(date +%s)" \
--args='{"order_id":X,"item_id":X,"unit":X}'
Please replace the X’s with the order_id, item_id, and unit from the scheduled action that you would like to recreate.
If your question couldn’t get solved by this FAQ, please contact us at team@appalify.com.
