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WooPayments is built in partnership with Stripe, our payments processor. This means that, during the signup process for WooPayments, a special kind of Stripe account will be created for you, called a Stripe Express account.
The documentation pages below explain how to create this account, access this account, how to change information in the account, and answer other questions you might have.
NOTE: A Stripe Express account is different from a regular Stripe account, which is what you’d get if you simply visited Stripe.com and signed up there. See the Regular Stripe accounts section for details on how WooPayments does and does not interact with regular Stripe accounts.
Creating your account
↑ Back to topWhen you sign up for WooPayments, you will go through the account creation process. However, if you are a developer or agency setting up WooPayments on behalf of someone else, then you can review the best practices for setting up WooPayments for a client.
Accessing your account
↑ Back to topAlthough WooPayments is designed to integrate pretty closely with your existing WordPress dashboard, sometimes you might need to access your Stripe Express account directly, like to update your bank information or your tax ID number. Please see the linked guide for instructions on how to access the Stripe Express account.
If you can’t get into your Stripe Express account for WooPayments because you’ve lost access to your phone number, please see this document.
Updating your information
↑ Back to topThere are various bits of information that can only be updated directly in your Stripe Express account. Some common examples are:
- How do I change my payout account information with WooPayments?
- How do I update my contact details such as email address or phone number?
- How do I update my business name or DBA with WooPayments?
- How do I update my tax ID number with WooPayments?
- How do I change my business type, e.g. from an individual to an LLC?
- How do I find my WooPayments merchant ID (MID)?
If your business has moved from one country to another, there isn’t a way to update the country. Please contact our support staff for assistance with the how to handle this.
Switching and deleting accounts
↑ Back to topThe following scenarios are rare, but you may run into them when operating multiple sites or shutting down a website for a business that’s no longer operating.
- Can one WooPayments account be used with multiple websites?
- Is WooPayments compatible with WordPress Multisite?
- Can I migrate my information between two different accounts?
- How do I transfer a site that uses WooPayments to a new owner?
- How do I delete my WooPayments account?
Regular Stripe accounts
↑ Back to topIt is not possible to use an existing Stripe account with WooPayments. We have a few more details in this page, but the basic answer remains the same. You can use the same email address for both accounts, however.
If you currently use our Stripe extension with a regular Stripe account and would like to switch to WooPayments, our guide to switching is what you’re looking for. If you’re unsure about which is best, our comparison guide may be of assistance.