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Troubleshooting

Articles

  • How to Reset API Keys in WooCommerce

    What are APIs? APIs allow two separate services to connect and communicate. For example, WooCommerce can communicate with the Stripe API so that payments on a WooCommerce store can be processed via Stripe. Once that has been done, Stripe can communicate to WooCommerce that the order has been paid for.  In order to do this […]

  • Troubleshooting 101: Review WooCommerce System Status Report

    What is the System Status Report? The Understanding the WooCommerce System Status Report documentation page goes through the full report and related pages of the System Status. Why check the system status? It is important to know how to check your WooCommerce system status for a number of reasons, the following of which are outlined […]

  • Get Help with WooCommerce extensions by TIV.NET

    The Multi-currency, Paywall and Assistant extensions are managed and supported by one of the WooCommerce.com marketplace developer partners, TIV.NET INC., a Toronto-based software development company. When you submit a support request, you will receive a response from a TIV.NET support representative. Do Not Try Them On Production! Both extensions are dealing with a very sensitive […]

  • Finding PHP Error Logs

    With WordPress and WooCommerce, PHP error logs can be useful when investigating an issue with a site. This guide will provide steps and information about accessing the PHP error logs either within WooCommerce or on a hosting server. WooCommerce Fatal Errors Log WooCommerce 3.2 introduced a log that displays PHP fatal errors. This log can […]

  • Troubleshooting using Health Check

    The Health Check plugin is useful when troubleshooting problems on your WooCommerce site, particularly those related to plugin and/or theme conflicts. It allows you to do a number of tests in a browser session, without affecting visitors to your live site. However, keep in mind that given a particular combination of plugins, themes, and hosting […]

  • How to Test for Plugin and Theme Conflicts

    What are theme and plugin conflicts? A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. Themes and plugins provide additional functionality and features — it also means […]

  • Troubleshooting 101: Plugin Causing Fatal Error

    If you have a fatal error on your site that is preventing you from accessing the WordPress Admin, you can take the following steps to correct this. Pinpoint the Error Here is an example of an fatal error similar to what you may see on your site: Fatal error: Call to a member function get_cart() […]

  • Troubleshooting 101: Fixing Theme and Plugin Conflicts

    Plugins and Extensions WordPress is a great platform because of its simplicity. Out of the box, WordPress is fast and stable. Therefore, it can be managed and used to set up a website, or an online shop with WooCommerce, even when you do not have extensive technical knowledge about how a website works. There are […]

  • Troubleshooting 101: Checking for Code Conflicts

    Experiencing problems with your site? Check out this Troubleshooting 101 Video Tutorial to check your site for code conflicts! Prefer a written version of how to troubleshoot your site? No problem! Check out our Self Service Guide to Troubleshooting an Issue here. Click Here to view steps you can take to fix conflicts or issues you […]

  • Troubleshooting 101: More Info on Internal Server 500 Error

    Error message A common error in WordPress is an HTTP 500 error and will look something like the image below. This is not descriptive and will not help narrow down the cause of the issue. In production sites, it is best practice to show a generic error such as this one, but for the purposes of […]

  • Email FAQ

    WooCommerce, and most plugins sending email, send mail by using the wp_mail() function that is a core function of WordPress. In most cases, if email is not being sent/received, then the issue is not with WooCommerce itself, but with the core email function on your web host. Read on for solutions to common issues. I am getting […]

  • Backing up WordPress Content

    Any store powered by WooCommerce and WordPress has two places where your data and content are stored. One is your wp-content folder, where your themes, plugins, and any uploaded content is located. Second is the database that organizes and stores your products, orders, posts, pages, etc. So with your precious data and content stored in different places, how should you […]

  • How To CHMOD the cache folder

    In order for the image resizer to be able to show resized images, it needs to have permission to store the resized files in a cache folder. This folder is located in your theme folder for example: wp-content/themes/freshnews/cache/. To allow the image resizer to write to this folder, you have to CHMOD the cache folder. What […]

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