Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.
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Troubleshooting

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  • Backing up WordPress Content

    Any store powered by WooCommerce and WordPress has two places where your data and content are stored. One is your wp-content folder, where your themes, plugins, and any uploaded content is located. Second is the database that organizes and stores your products, orders, posts, pages, etc. So with your precious data and content stored in different places, how should you […]

  • Email FAQ

    WooCommerce, and most plugins sending email, send mail by using the wp_mail() function that is a core function of WordPress. In most cases, if email is not being sent/received, then the issue is not with WooCommerce itself, but with the core email function on your web host. Read on for solutions to common issues. I am getting […]

  • Finding PHP Error Logs

    With WordPress and WooCommerce, PHP error logs can be useful when investigating an issue with a site. This guide will provide steps and information about accessing the PHP error logs either within WooCommerce or on a hosting server. WooCommerce Fatal Errors Log WooCommerce 3.2 introduced a log that displays PHP fatal errors. This log can […]

  • Get Help with WooCommerce extensions by TIV.NET

    The Multi-currency, Paywall and Assistant extensions are managed and supported by one of the WooCommerce.com marketplace developer partners, TIV.NET INC., a Toronto-based software development company. When you submit a support request, you will receive a response from a TIV.NET support representative. Do Not Try Them On Production! Both extensions are dealing with a very sensitive […]

  • How To CHMOD the cache folder

    In order for the image resizer to be able to show resized images, it needs to have permission to store the resized files in a cache folder. This folder is located in your theme folder for example: wp-content/themes/freshnews/cache/. To allow the image resizer to write to this folder, you have to CHMOD the cache folder. What […]

  • How to Reset API Keys in WooCommerce

    What are APIs? APIs allow two separate services to connect and communicate. For example, WooCommerce can communicate with the Stripe API so that payments on a WooCommerce store can be processed via Stripe. Once that has been done, Stripe can communicate to WooCommerce that the order has been paid for.  In order to do this […]

  • How to Test for Plugin and Theme Conflicts

    What are theme and plugin conflicts? A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. Themes and plugins provide additional functionality and features — it also means […]

  • How To Update WooCommerce

    Updates to WooCommerce, Storefront, WordPress, and your extensions and payment gateways are a fact of life. Our team of developers are hard at work releasing updates that add new features, fix issues, improve security and, in general, make your store better than ever. But how do you update WooCommerce without causing issues? We’ll cover a few of […]

  • Troubleshooting 101: Checking for Code Conflicts

    Experiencing problems with your site? Check out this Troubleshooting 101 Video Tutorial to check your site for code conflicts! Prefer a written version of how to troubleshoot your site? No problem! Check out our Self Service Guide to Troubleshooting an Issue here. Click Here to view steps you can take to fix conflicts or issues you […]

  • Troubleshooting 101: Fixing Theme and Plugin Conflicts

    Plugins and Extensions WordPress is a great platform because of its simplicity. Out of the box, WordPress is fast and stable. Therefore, it can be managed and used to set up a website, or an online shop with WooCommerce, even when you do not have extensive technical knowledge about how a website works. There are […]

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