Use case
↑ Back to topTrigger an email to encourage a repeat purchase from buyers by showing them complementary products or services depending on what they’ve purchased and include a personalized coupon in the email.
Prerequisites
↑ Back to top- You have already set up Related Products, Up-Sells and Cross-Sells in WooCommerce.
- A coupon: Before we can construct the workflow, you will need to create a discount to offer your customers. You can create personalized coupons for each of your customers by following the personalized coupons guide.
Workflow setup
↑ Back to top- Create a new workflow.
- Select the
Order Completed
trigger. - We’d recommend adding a delay under the Timing option to avoid sending the customer multiple emails immediately when they place their order.
- Click Add Action and select Send Email and include the variable
{{ customer.email }}
as the email address. - Populate the required fields.
- Craft the content of the email. Include the cross sell items by including the
{{ order.cross_sells }}
or{{ order.related_products }}
variables and the include the personalized coupon by including the{{ customer.generate_coupon }}
variable. - Click the Preview link to preview your email to ensure it is correct.