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  3. Refer A Friend /
  4. Referral Statuses

Referral Statuses

When a new referral is created for an order it will either have the status Pending or Potential Fraud. If you have enabled auto-approval then the referral status will be automatically changed to Approved once the corresponding order gets marked as completed. If the referral is marked as Potential Fraud then the referral will not be auto-approved and you can choose to manually approve or reject it.

  • Pending – A successful referral has been recorded but any store credit has not made available to the advocate.
  • Approved – The referral is now visible to the advocate and any store credit will be applied to their next purchase.
  • Potential Fraud – A successful referral has been recorded but the system thinks it may be fraudulent. You must manually choose whether to approve or reject the referral.
  • Rejected – When this occurs, the advocate cannot see rejected referrals or use the store credit.

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