Find out how you can troubleshoot some common issues with the Order Delivery for WooCommerce plugin.
The delivery fields don’t appear in the checkout form.
↑ Back to topThe delivery fields won’t appear in the checkout form for the following cases:
- The order doesn’t need shipping. For example, if the order includes virtual products.
- The selected shipping method is Local Pickup, and the setting Enable for local pickup is not enabled.
- You entered a shipping address that doesn’t match any shipping zone of your configuration. Thus, no shipping methods are available. Enabling the setting Shipping options > Debug mode can help troubleshoot this issue.
- Your active theme or another plugin modifies the checkout form layout. In this case, try to change the location of the delivery fields with the setting Checkout location.
If you think none of these cases is the cause, please verify that you have enabled the Shipping option in your store and configured it properly.
When I sort orders by shipping/delivery date, some disappear.
↑ Back to topThis is expected, similar to what happens when products are filtered by category. When sorting the orders by their shipping/delivery date, those without this information will not be displayed.
You can restore the list by clicking the All link.
The time limit of the Shipping days is not working correctly.
↑ Back to topThis setting uses your WordPress site’s local time. Please make sure you have set your site in the correct timezone (Settings > Timezone). To avoid issues with the Daylight Saving Time (DST) changes, we recommend, when applicable, selecting a city instead of a UTC zone directly.
Conclusion
↑ Back to topDid you encounter any issues not available in this document? Feel free to reach out to our team to help you troubleshoot it.
You can also find out more about Order Delivery for WooCommerce by navigating through the documentation’s table of content.
