Documentation

Checkout Delivery Intent – User Documentation

Table of Contents

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Introduction
Installation
Initial Setup
Configuration Guide
Understanding Automatic Dispatch Labels
Using the Delivery Planning Dashboard
Customer Experience
Troubleshooting
Frequently Asked Questions
Getting Help

Introduction

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What is Checkout Delivery Intent?

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Checkout Delivery Intent is a WooCommerce extension that captures and validates customer delivery preferences during checkout. Unlike simple date pickers, it automatically validates whether delivery expectations are realistic based on your handling capacity, cutoff times, and business rules.

Key Benefits

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Prevent unrealistic expectations – Validates delivery dates before orders are placed
Automatic dispatch planning – Orders labeled by urgency (Needs Review / Prepare Today / Dispatch Later)
Improve fulfillment efficiency – Know when customers expect delivery, not just when they ordered
Reduce support tickets – Stop “where’s my order?” questions from unrealistic timelines
Work with existing setup – No carrier integration or workflow changes required

Who Should Use This Plugin?

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This plugin is ideal for:

Stores with handling/preparation time before shipping
Businesses offering local or regional delivery
Made-to-order or perishable product sellers
Merchants who need fulfillment planning visibility
Anyone tired of managing unrealistic delivery expectations

Installation

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System Requirements

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Before installing, verify your site meets these requirements:

WordPress 6.8 or higher (tested up to 6.9)
WooCommerce 8.0 or higher
PHP 8.1 or higher

To check your versions:

WordPress: Go to Dashboard → Updates (shows current version)
WooCommerce: Go to WooCommerce → Status → System Status
PHP: Same location, look for “PHP Version”

If you don’t meet requirements:

Contact your hosting provider to upgrade PHP
Update WordPress/WooCommerce before installing this plugin

Installation Steps

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Step 1: Download the Plugin

Find the checkout-delivery-intent.zip file from your purchase confirmation
Save it to your computer

Step 2: Upload to WordPress

Log in to WordPress admin dashboard
Navigate to Plugins → Add New
Click Upload Plugin button at the top
Click Choose File and select your ZIP file
Click Install Now
Wait for “Plugin installed successfully” message

Step 3: Activate the Plugin

Click Activate Plugin
You’ll see a success message
Plugin is now active but disabled by default (this is intentional)

Step 4: Verify Installation

Go to WooCommerce → Settings
Look for Checkout Delivery Intent tab
If you see it, installation was successful

Important Note:
The plugin activates in a DISABLED state for safety. No changes appear on your checkout until you configure and enable it in settings.

Initial Setup

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Follow these steps to configure the plugin for first use. This takes about 5-10 minutes.

Step 1: Access Plugin Settings

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Go to WooCommerce → Settings
Click the Checkout Delivery Intent tab
You’ll see the settings page with an informational notice at the top

Step 2: Read the “Needs Review” Notice

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At the top of settings, you’ll see an important notice explaining “Needs Review” orders:

Understanding “Needs Review” Orders:

Orders appear in “Needs Review” when there isn’t sufficient time between order placement and delivery date to complete handling and dispatch.

Example: With a 24-hour handling time and 4:00 PM daily cutoff, an order placed at 5:00 PM for next-day delivery cannot be fulfilled in time.

This is a KEY FEATURE – orders are automatically flagged when timelines are unrealistic.

Step 3: Leave “Enable Plugin” UNCHECKED (For Now)

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At the very top of settings, you’ll see:

☐ Enable Plugin

Leave this UNCHECKED while you configure the other settings. You’ll enable it as the final step.

Step 4: Configure Handling Time

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Handling Time (hours):

This is measured in HOURS (0-168 hours = 0 to 7 days)
It’s the time YOU need to prepare orders before dispatch
Default: 24 hours

Examples:

12 hours = Half-day preparation time
24 hours = One full day
48 hours = Two days
72 hours = Three days

How to set it:

Think about your typical order processing time
Include time for picking, packing, and preparing for shipment
Be realistic – it’s better to over-estimate than under-deliver

Step 5: Configure Cutoff Time

Daily Cutoff Time:

Format: HH:MM (24-hour format, like 15:00 for 3:00 PM)
Orders placed AFTER this time count as next business day
Default: 15:00 (3:00 PM)

Examples:

12:00 = Noon cutoff (orders after noon count as tomorrow)
15:00 = 3:00 PM cutoff
17:00 = 5:00 PM cutoff

Why this matters:
If your warehouse closes at 5:00 PM, orders placed at 6:00 PM can’t start processing until next day.

How handling time and cutoff work together:

Handling Time: 24 hours
Cutoff: 15:00 (3 PM)

Order placed Monday 2:00 PM:
  - Within cutoff → Handling starts Monday
  - 24 hours later = Tuesday
  - Earliest delivery: Wednesday

Order placed Monday 4:00 PM:
  - After cutoff → Handling starts Tuesday  
  - 24 hours later = Wednesday
  - Earliest delivery: Thursday

Step 6: Set Delivery Windows

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Minimum Delivery Days:

Earliest delivery after order placement
Range: 0-365 days
Default: 2 days
This ADDS to handling time

Maximum Delivery Days:

Latest delivery after order placement
Range: 1-365 days (must be ≥ minimum)
Default: 5 days

Example:

Min: 2 days, Max: 5 days

Customer places order Monday:
  - Earliest delivery: Wednesday (2 days out)
  - Latest delivery: Saturday (5 days out)
  - Customer can only select dates in this range

Step 7: Configure Business Days

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Business Days Only:

☑ Checked (default) = Automatically exclude Saturday and Sunday
☐ Unchecked = Allow all days of the week

Recommendation: Leave checked unless you deliver on weekends.

Excluded Weekdays:

Multiselect field
Options: Sunday through Saturday
Use this to exclude ADDITIONAL days beyond Sat/Sun

Example use cases:

You only deliver Tue/Thu → Exclude Mon, Wed, Fri, Sat, Sun
You work 6 days (Mon-Sat) → Keep “Business Days Only” unchecked, exclude Sunday only

Step 8: Add Blackout Dates

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Specific Excluded Dates:

Large text box
Format: YYYY-MM-DD, one per line
Use for: Holidays, closures, known shutdown dates

Example:

Tips:

Add national holidays
Add company closure dates
Add known delivery service disruptions
You can add/remove these anytime

Step 9: Time Selection (Optional Feature)

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Allow Time Selection:

☐ Unchecked (default) = Date only
☑ Checked = Date AND time selection

When to enable:

You have specific delivery time windows
Customers need to schedule delivery times
You offer morning/afternoon slots

Time Slot Interval (minutes):

Only matters if time selection is enabled
Options: 30, 60, or 120 minutes
Default: 60 minutes

Examples:

30 min = 9:00-9:30, 9:30-10:00, 10:00-10:30, etc.
60 min = 9:00-10:00, 10:00-11:00, 11:00-12:00, etc.
120 min = 9:00-11:00, 11:00-1:00, 1:00-3:00, etc.

Step 10: POS Orders (Advanced)

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Include POS Orders:

☐ Unchecked (default) = POS orders excluded from planning
☑ Checked = POS orders included

What are POS orders?
Point-of-Sale orders are in-store purchases (not online orders).

Why excluded by default?
POS orders are typically immediate pickup, so they don’t need delivery planning.

When to enable:
Only if your POS workflow requires delivery scheduling (rare).

Step 11: Enable and Save

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Now you’re ready to enable:

Scroll back to top
Check ☑ “Enable Plugin”
Scroll to bottom
Click “Save Changes”
You’ll see “Your settings have been saved”

The delivery date field now appears at checkout!

Configuration Guide

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Understanding Handling Time vs. Cutoff Time

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This is a common source of confusion. Here’s the difference:

Handling Time:

TIME needed to process order (measured in hours)
Starts when order is placed (or next business day if after cutoff)
Example: 24 hours = order needs 1 full day of processing

Cutoff Time:

WHEN orders stop counting for same-day processing
Affects when handling starts
Example: 15:00 = orders after 3 PM start processing tomorrow

They work together:

Scenario 1: Order at 2 PM, cutoff 3 PM, handling 24h
  → Within cutoff
  → Handling starts today at 2 PM
  → Handling ends tomorrow at 2 PM
  → Earliest delivery: Day after tomorrow

Scenario 2: Order at 4 PM, cutoff 3 PM, handling 24h
  → After cutoff
  → Handling starts tomorrow
  → Handling ends day after tomorrow
  → Earliest delivery: 3 days from now

Advanced Cutoff Scenarios

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What if customer orders at 11:59 PM?

After cutoff → Counts as next business day
Plus your handling time
Plus minimum delivery window

What about weekends?

If “Business Days Only” is checked:
Friday 4 PM (after cutoff) → Starts Monday
Saturday/Sunday orders → Start Monday
Handling time counts only business days

Example with weekend:

Settings:
- Business Days Only: Yes
- Cutoff: 15:00
- Handling: 24 hours
- Min delivery: 2 days

Order placed Friday 4:00 PM:
  → After cutoff
  → Starts Monday (next business day)
  → Plus 24h handling = Tuesday
  → Plus 2 day minimum = Thursday
  → Earliest delivery: Thursday

Calculating Your Ideal Settings

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Step 1: Know your actual processing time

Time to pick order
Time to pack
Time to prepare shipping label
Buffer for busy periods

Step 2: Know your daily schedule

When does order processing start? (e.g., 9 AM)
When does it end? (e.g., 5 PM)
Set cutoff before end time (e.g., 3 PM gives 2-hour buffer)

Step 3: Know your delivery capacity

How soon CAN you realistically deliver?
How far ahead do you want to accept orders?
Set min/max accordingly

Conservative is better than aggressive:

Over-promise = Disappointed customers
Under-promise = Delighted customers

Understanding Automatic Dispatch Labels

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This is a CORE FEATURE of the plugin. Orders are automatically labeled based on fulfillment urgency.

Three Auto-Generated Labels

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The plugin analyzes each order and assigns ONE of these labels:

1. HOLD (Needs Review)

What it means:
There is NOT enough time between order placement and customer’s expected delivery date to fulfill the order.

Example scenario:

Settings: 24h handling, 15:00 cutoff, business days only

Customer orders Friday 5:00 PM for Monday delivery:
  → After cutoff → Starts Monday
  → Plus 24h handling → Tuesday earliest
  → Customer expects Monday
  → IMPOSSIBLE → Labeled "Needs Review"

What to do:

Contact customer immediately
Explain the delay
Offer: Later delivery date OR refund
Update delivery date in order if customer agrees

Why this happens:

Customer doesn’t understand your handling time
Rush delivery request
Same-day delivery attempted after cutoff

2. PREPARE_TODAY (Prepare Today)

What it means:
This order needs to start processing TODAY to meet the delivery date.

Example scenario:

Settings: 24h handling, business days only

Customer orders Monday 10:00 AM for Wednesday delivery:
  → Within cutoff → Starts Monday
  → Plus 24h handling → Tuesday
  → Plus transit → Wednesday
  → FEASIBLE → Labeled "Prepare Today"

What to do:

Add to today’s fulfillment queue
Prioritize in picking/packing
Prepare for dispatch today or tomorrow

3. DISPATCH_LATER (Dispatch Later)

What it means:
This order is scheduled for future delivery – no immediate action needed.

Example scenario:

Customer orders Monday for Friday delivery:
  → Plenty of time
  → Can process Wed/Thu
  → Labeled "Dispatch Later"

What to do:

Schedule for appropriate preparation day
Don’t rush – you have time
Review later in the week

How Labels Are Calculated

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The plugin does complex math automatically:

Checks when order was placed
Applies cutoff time rules
Adds handling time
Adds minimum delivery window
Accounts for business days only
Compares to customer’s selected date
Assigns appropriate label

You don’t configure this – it’s automatic.

Using the Delivery Planning Dashboard

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The dashboard is your main planning tool for viewing and organizing orders.

Accessing the Dashboard

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Go to WooCommerce → Checkout Delivery Intent in admin sidebar
Dashboard loads if plugin is enabled
If disabled, you’ll see a notice to enable it

Dashboard Layout

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At the top:

Summary Cards – Three boxes showing:

Total Orders – All orders in selected date range
Prepare Today – Orders needing immediate action
Dispatch Later – Future scheduled orders

(Note: “Needs Review” count appears in its own section)

Filters Bar:

Date range dropdown (Today / Tomorrow / Next 7 Days / This Month)
Current date range display (e.g., “Showing: Feb 3 to Feb 10”)
Export CSV button
Print View button

Main Content:

Orders grouped by auto-generated label:

Needs Review (3 orders)
├─ Order #1234 - John Doe - $125.00 - Wed Feb 5
├─ Order #1235 - Jane Smith - $87.50 - Wed Feb 5  
└─ Order #1236 - Bob Johnson - $234.00 - Thu Feb 6

Prepare Today (5 orders)
├─ Order #1240 - Mary Williams - $156.00 - Wed Feb 5
└─ ...

Dispatch Later (12 orders)
└─ ...

Using Date Range Filters

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Available Filters:

Today – Orders with today’s delivery date only
Tomorrow – Tomorrow’s delivery dates
Next 7 Days – Default, shows upcoming week
This Month – All orders this calendar month

To change filter:

Click dropdown
Select new range
Dashboard updates automatically

Current range shown:
“Showing: Feb 3, 2026 to Feb 10, 2026”

Understanding Order Information

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For each order, you see:

Order number (clickable link)
Customer name
Order total
Delivery date
Delivery time (if time selection enabled)
Order status (Processing, Completed, etc.)

Clicking order number:

Opens full order details in new tab
You can edit order, change status, etc.
Delivery date shown in Order Meta section

Exporting Data

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CSV Export:

Click “Export CSV” button
Downloads file immediately
Respects current date filter

CSV Columns:

Order Number
Customer Name
Delivery Date
Delivery Time (if applicable)
Order Status
Dispatch Label

Use cases:

Share with warehouse team
Import into route planning software
Backup planning records
Send to logistics partners

Printing the Dashboard

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Print View:

Click “Print View” button
Opens browser print dialog
Simplified layout (no navigation, optimized spacing)

Tips:

Print by dispatch label for different teams
Use date filters to print daily sheets
Consider landscape orientation for wider view

Important Dashboard Limitations

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The dashboard is READ-ONLY. It does NOT:

Modify order status (stays as Processing, Completed, etc.)
Change inventory levels
Send customer notifications
Create shipping labels
Trigger any automation
Integrate with carriers

It ONLY provides:
Planning visibility
Dispatch urgency labels
Order grouping by date
Export capabilities

Customer Experience

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Understanding what customers see helps you provide better support and set proper expectations.

At Checkout

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What customers see:

Delivery Date Field

Appears in checkout form (after billing address area)
Label: “Preferred Delivery Date”
Placeholder: “Select date (earliest: Feb 5, 2026)”
Required: Yes (red asterisk)
Type: Date picker calendar

Delivery Time Field (if you enabled time selection)

Appears below date field
Label: “Preferred Delivery Time”
Type: Dropdown with time slots
Options depend on your interval setting (30/60/120 min)

How the date picker works:

When customer clicks the date field:

Calendar opens
Grayed out dates = unavailable (past, excluded, outside window)
White dates = available (clickable)
Customer clicks available date
Date appears in field

If customer tries invalid date:

Error message shows
Explains why date is invalid
Examples:
“Date is too soon (minimum 2 days)”
“Selected date falls on excluded day”
“Please select a business day”

Validation Examples

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Scenario 1: Date too soon

Today: Monday Feb 3
Customer tries: Tuesday Feb 4
Settings: Min 2 days
Result:  "Earliest delivery is Wednesday Feb 5"

Scenario 2: Weekend selected

Customer tries: Saturday Feb 8
Settings: Business days only
Result:  "Please select a business day (Monday-Friday)"

Scenario 3: Holiday selected

Customer tries: Dec 25
Blackout dates: 2026-12-25
Result:  "Selected date is unavailable"

Scenario 4: Valid date

Customer selects: Thursday Feb 6
Validation checks:
   In the future
   Within min/max window
   Not excluded
   Business day
Result:  Date accepted, checkout can proceed

In Order Confirmation

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After successful order placement:

Confirmation Page:

Shows: “Delivery Date: Wednesday, February 5, 2026”
Shows: “Delivery Time: 2:00 PM – 3:00 PM” (if time enabled)
Listed with other order details

Confirmation Email:

Delivery preferences in order summary
Same format as website

My Account → Orders:

Customer can view order history
Delivery date shown for each order
Cannot self-modify after ordering

Customer Limitations

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Customers CANNOT:

Change delivery date after ordering
See available time slots before selecting date
Choose dates outside your configured windows
Override validation rules

If customer needs to change date:

They must contact your support
You can manually change it from order edit screen
Update the _delivery_date meta field

Setting Customer Expectations

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What you SHOULD communicate:

“Select your preferred delivery date”
“We’ll do our best to deliver on your selected date”
“Delivery date is subject to carrier availability”
“This is a preferred date, not a guarantee”

What you SHOULD NOT promise:

“Guaranteed delivery on exact date”
“Your order will definitely arrive on this date”
“Choose any date and we’ll meet it”

Why:
Delivery depends on factors outside your control (weather, carrier delays, etc.). The field captures INTENT, not absolute commitment.

Troubleshooting

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Common Issues and Solutions

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Issue: Delivery date field doesn’t appear at checkout

Possible causes and solutions:

1. Plugin not enabled

Go to WooCommerce → Settings → Checkout Delivery Intent
Check if “Enable Plugin” is checked
If unchecked, check it and save

2. Theme or plugin conflict

Test: Switch to Storefront or Twenty Twenty-Four theme temporarily
If field appears with default theme, your theme may need adjustment
Contact theme developer

3. Checkout blocks not updated

If using Block Checkout, ensure WooCommerce is version 8.0+
Go to Plugins → Update
Update WooCommerce if available

4. Cache not cleared

Clear site cache (if using caching plugin)
Clear browser cache (Ctrl+Shift+Delete)
Try in incognito/private window

5. JavaScript error

Open browser console (F12)
Look for red errors
Send screenshot to support if errors present

Issue: All dates are grayed out

Possible causes:

1. Handling time too long

Settings show: Handling time 168 hours (7 days)
Plus min delivery window
Earliest date might be 2+ weeks out
Solution: Reduce handling time to realistic value

2. No business days selected

Check “Business Days Only” is appropriate
Check “Excluded Weekdays” isn’t excluding everything
Solution: Ensure at least some days are available

3. All dates in blackout list

Check “Specific Excluded Dates”
Remove outdated dates
Solution: Clear old blackout dates

4. Delivery window impossible

Min delivery: 30 days
Max delivery: 5 days
(Max < Min = impossible)
Solution: Max must be ≥ Min

Issue: “Needs Review” orders appearing constantly

This is expected if:

Customer orders after cutoff for next-day delivery
Handling time is long relative to delivery expectation
Orders placed Friday for Monday delivery (with weekend exclusion)

Solutions:

Educate customers about lead times
Adjust min delivery window higher
Make cutoff time earlier
Consider disabling same-day/next-day selections

Not a bug – this is the plugin working correctly by flagging unrealistic orders.

Issue: Time selection not appearing

Checklist:

Is “Allow Time Selection” checked in settings?
Did you save after enabling it?
Did you clear cache after saving?
Are you looking at the right checkout (Block vs Classic)?

Solution:

Enable time selection
Save settings
Clear cache
Refresh checkout page

Issue: Customers can select past dates

This indicates a serious configuration issue:

Check timezone:

Go to Settings → General → Timezone
Should match your actual location
Solution: Set correct timezone

Check server time:

Go to WooCommerce → Status → System Status
Look for “Server Time”
Should match current time
Solution: Contact hosting if wrong

Issue: Export CSV is empty

Possible causes:

No orders with delivery dates in selected range
All orders filtered out by date range
Orders placed before plugin was enabled won’t have dates

Solution:

Expand date range filter
Check that orders actually have delivery dates
Only orders placed AFTER plugin enabled will appear

Getting PHP Errors

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If you see PHP errors or warnings:

What to collect:

Full error message (copy entire text)
Where error appeared (frontend? admin? checkout?)
What you were doing when it occurred

Check PHP version:

Plugin requires PHP 8.1+
Go to WooCommerce → Status → System Status
Look for PHP version
If below 8.1, contact hosting to upgrade

Send to support:

Full error message
WordPress version
WooCommerce version
PHP version
Steps to reproduce

Frequently Asked Questions

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General Questions

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Q: Does this work with WooCommerce Block Checkout?

A: Yes! The plugin fully supports both Block Checkout (new) and Classic Checkout (old). All features work identically in both.

Q: Can I make the delivery date field optional instead of required?

A: No. The field is always required when the plugin is enabled. This is by design – the whole point is capturing delivery intent from every customer.

If you want optional behavior, disable the plugin for certain products/categories using the provided developer hooks.

Q: What if my customer doesn’t select a date?

A: They cannot complete checkout. The field is required. They’ll see an error message: “Delivery date is required” when they try to place order.

Q: Can customers change delivery date after ordering?

A: No. Customers cannot change it themselves. You (the store admin) can manually edit the delivery date from the order edit screen if needed.

Configuration Questions

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Q: Why is handling time in HOURS not DAYS?

A: Hours provide more precision. Some businesses need 12-hour handling, others need 36 hours. Hours work for everyone.

To convert: 24 hours = 1 day, 48 hours = 2 days, etc.

Q: What’s the difference between handling time and minimum delivery days?

A: They’re cumulative:

Handling time = YOUR processing time
Min delivery = Customer’s minimum wait after processing

Example: 24h handling + 2 day minimum = 3 days total earliest delivery

Q: Can I set different settings for different products?

A: Not in the UI. Settings are global. For product-specific rules, use the developer hooks to customize validation logic.

Q: Why does the earliest date change based on cutoff time?

A: Orders after cutoff start processing the next business day, which pushes the earliest delivery date further out.

Dispatch Label Questions

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Q: Can I customize the dispatch labels?

A: No. The three labels (Needs Review, Prepare Today, Dispatch Later) are automatic and cannot be customized. They’re calculated based on order analysis.

Q: Can I manually change an order’s dispatch label?

A: The labels are auto-calculated, but you CAN manually change the delivery date in the order, which will recalculate the label.

Q: What if an order is labeled “Needs Review” but I can actually fulfill it?

A: Great! The label is a warning, not a blocker. You can proceed with fulfillment. The label helps identify edge cases that need attention.

Q: Do dispatch labels integrate with shipping carriers?

A: No. Labels are for your internal planning only. They don’t sync with UPS, FedEx, or any carriers.

Dashboard Questions

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Q: Why don’t I see all my orders?

A: The dashboard only shows orders where customers selected a delivery date. Orders from before plugin activation won’t appear.

Q: Can I filter by order status?

A: The date range filter is the main filter. For status filtering, use the main WooCommerce Orders page and filter there.

Q: Can I print labels from the dashboard?

A: No. The dashboard is for planning only. Use your shipping plugin (WooCommerce Shipping, ShipStation, etc.) for label printing.

Q: Does the dashboard work on mobile?

A: It’s functional but optimized for desktop. For mobile admin, use the WooCommerce app to view individual orders.

Compatibility & Integrations

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Checkout Delivery Intent is explicitly compatible with:

WooCommerce Block Checkout and Classic Checkout
HPOS (High-Performance Order Storage)
WooCommerce Subscriptions
Most shipping and payment extensions
WPML and Polylang

It does not integrate with shipping carriers or third-party APIs by design.

Technical Questions

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Q: Is this compatible with [plugin name]?

A: Compatible with most plugins. Known compatible:

WooCommerce Subscriptions
WPML / Polylang
Most shipping plugins
Most payment gateways
HPOS (High-Performance Order Storage)

If you find a conflict, report it to support.

Q: Does this slow down checkout?

A: No. Validation only runs when checkout form is submitted. No performance impact on page load or browsing.

Q: Where is data stored?

A: In your WooCommerce database:

_delivery_date meta field on orders
_delivery_time meta field (if time enabled)
_dispatch_label meta field

All visible in order edit screen → Custom Fields section.

Q: Can I export order data via API?

A: Yes. Use WooCommerce REST API. Delivery data is in order meta:

GET /wp-json/wc/v3/orders/{id}
Response includes meta_data array with delivery_date

Q: Does this send any data externally?

A: No. Everything stays in your WordPress database. No external APIs, no tracking, no data sent anywhere.

Time Selection Questions

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Q: If I enable time selection, is it required?

A: No. Date is always required, but time is optional even when enabled.

Q: Can I offer different time slots on different days?

A: Not in the UI. The same time slots appear for all days. For custom logic, use developer hooks.

Q: What time slots are generated?

A: Depends on your interval:

30 min: 9:00-9:30, 9:30-10:00, etc. (8 AM – 8 PM)
60 min: 9:00-10:00, 10:00-11:00, etc.
120 min: 9:00-11:00, 11:00-1:00, etc.

Time range: 8:00 AM to 8:00 PM by default.

Getting Help

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Before Contacting Support

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1. Check this documentation – Most questions answered above

2. Check WooCommerce System Status

Go to WooCommerce → Status → System Status
Look for errors or warnings
Note your versions

3. Try basic troubleshooting:

Clear cache
Disable other plugins temporarily
Switch to default theme temporarily
Check in incognito/private browser

How to Contact Support

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Email Support:

support@zologic.nl
Response time: Within 24-48 hours on business days

Include in your message:

WordPress Version: 6.9
WooCommerce Version: 10.4.3
Plugin Version: 1.0.5
PHP Version: 8.1.2
Theme: Storefront 4.5

Issue Description:
[Describe what's happening]

Steps to Reproduce:
1. [What you did]
2. [What happened]
3. [What you expected]

Screenshots:
[Attach if relevant]

For faster support:

Be specific about the issue
Include error messages (exact text)
Mention what you’ve already tried
Attach screenshots if helpful

System Information to Collect

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From WooCommerce → Status → System Status:

WordPress version
WooCommerce version
PHP version
Active plugins list
Theme name and version

From browser console (F12):

Any JavaScript errors (red text)
Screenshot of console if errors present

What Support Covers

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We help with:
Installation and activation
Configuration guidance
Troubleshooting errors
Compatibility issues
Bug fixes
Feature explanations

We don’t provide:
Custom development (contact for quote)
Theme modifications
Server configuration
Third-party plugin support

Feature Requests

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We welcome suggestions!

To submit a feature request:

Email support with subject: “Feature Request”
Describe the feature
Explain your use case
We’ll review for future versions

Current roadmap considerations:

Delivery date range selection (e.g., “Feb 5-7”)
Carrier-specific settings
Per-product delivery windows
Customer delivery date change requests

Updates and Changelog

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Stay Informed:

Updates released regularly
Check changelog before updating
Test on staging site when possible
All updates are backward-compatible within the 1.0.x series and do not alter existing order data
To update:

Backup your site
Go to Plugins → Update
Click “Update Now” for this plugin
Test checkout and dashboard after update

Current version: 1.0.5 (as of Jan 2026)

Additional Resources

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WooCommerce Resources

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Developer Documentation

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For developers who want to extend the plugin, see the included developer documentation:

Available hooks and filters
Meta key reference
REST API integration
Custom validation examples

Video Tutorials

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(To be added – check website for updates)

Document Information

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Last Updated: February 3, 2026
Plugin Version: 1.0.5
Applies To: All versions 1.0.x

Changelog:

v1.0 – Initial documentation
v1.1 – Added time selection section
v1.2 – Corrected system requirements
v1.3 – Enhanced dispatch label explanation

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