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Documents

• Jetpack setup instructions for the WooCommerce Mobile App

  Once you’ve installed the WooCommerce Mobile App, you can access additional features — such as stats and push notifications for new orders — by connecting your store to Jetpack. 1. Install the Jetpack plugin 2. Activate Jetpack 3. Connect your account 4. Sign in to the mobile app Open the app on your mobile device, enter your […]

• Plugin conflicts with the WooCommerce Mobile App

  You may occasionally experience conflicts with extensions and plugins that can prevent the WooCommerce Mobile App from fetching and displaying data correctly. These conflicts can occur due to the various ways third-party plugins and extensions interact with the core WooCommerce plugin. To ensure a smooth experience, it’s important to be aware of potential conflicts and […]

• Receipts

  When you are using the app for in-person sales an email receipt is sent automatically upon payment collection if a customer email address is set on the order. You can also send the email receipt manually after the payment. On orders where the payment has been processed, if you have the core WooCommerce plugin (version […]

• Share Payment Link

  Share Payment Link is a new feature added to WooCommerce Mobile (from WCiOS 8.3 and WCAndroid 9.6) to help collect payments from your customers. With this new functionality, you can share a payment link with your customers through social networks, emails, or messages. Creating a Payment Link You can create a Payment Link for any […]

• Support guide

  Before reaching out to support, you might want to review our helpful WooCommerce Mobile App documentation to see if your question is already answered. Our support documentation contains an extensive collection of up-to-date guides covering all aspects of our mobile app. We have screenshots and step-by-step walkthroughs to help you learn how to use the app and resolve […]

• Supported Extensions

  The following extensions are supported by or add features to the WooCommerce Mobile App: Still experiencing issues? If you’re using the Jetpack plugin to connect the app to your site, make sure that the Jetpack connection is active and working correctly. You can verify some known issues or try reconnecting your site. If you’re still […]

• Tap to Pay on Android

  With Tap to Pay and the Woo Mobile App, merchants based in the United States, the United Kingdom, and Canada can accept in-person contactless payments, right on their Android phone — no extra terminals, hardware, or readers needed.  Requirements Tap to Pay on Android is supported for U.S., UK, and Canadian merchants whose Android device meets all of […]

• Troubleshoot receipt issues

  This page is a handy guide for helping to troubleshoot some of the more common issues you may encounter when trying to generate a receipt for customers through the Woo Mobile app. Receipt failed to generate If a receipt fails to generate, check if your device is offline, as this might prevent access to the […]

• Troubleshooting errors loading data

  If you are having trouble loading data in the WooCommerce Mobile App — such as your store stats, orders, products, or reviews —  here are some potential issues that could be causing this problem and how to solve them: Updating the WooCommerce database If data in the app isn’t loading as expected, you’ll first want to […]

• Troubleshooting image upload issues in the Woo Mobile App

  Here are some error messages you may encounter in the Woo Mobile App when attempting to upload product images or downloadable files. The corresponding HMAC for this file does not match This usually means that the file(s) you want to upload exceeds the limit imposed by the server. The simplest test to check for this […]