Custom Orders

Custom Orders for WooCommerce transforms your WooCommerce store into a powerful made-to-order business platform. It enables customers to submit detailed custom product requests, facilitates communication through built-in messaging, and allows you to set custom pricing with secure payment links.

Setup and Configuration

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Getting Started

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To get started with Custom Orders:

1. Go to: WooCommerce → Settings → Products → Custom Orders.
2. Enable the plugin by checking Enable Custom Orders.
3. Configure options like quote duration, abandoned request management, and file upload limits.
4. Save changes.

Create a Custom Order Product

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1. Navigate to Products
   • Go to WordPress Admin → Products → Add New
   • Enter a descriptive product name (e.g., “Custom Wedding Ring Design”)
2. Product Description
   • Write a compelling description explaining your custom service
   • Include your process, typical timeline, and what customers can expect
   • This appears on the product page before the request form
3. Select Product Type
   • In the Product Data section, select “Custom Order” from the dropdown
   • This unlocks the Custom Order tab with specialized settings
4. Add Custom fields
   • Here you can add custom fields to help users create further explain what they would like done.

Usage

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Once your “Custom Order” product type have been configured, customers will see a detailed request form, submit their requirements, and communicate directly with you through the built-in messaging system.

Admin Workflow:

• Assign statuses such as Pending, In Progress, Quoted, Paid, or Completed.
• Generate secure payment links directly from the request dashboard.
• Communicate with customers using the threaded messaging interface.

Customer Experience: Customers access their requests under My Account → Custom Requests to check messages, download attachments, and complete payment.

Troubleshooting

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Plugin Not Working?
Verify WooCommerce is active and updated, ensure Custom Orders is enabled, and check for plugin conflicts.

File Upload Issues:
Increase your PHP upload limit, confirm allowed file types, and check directory permissions.

Emails Not Sending:
Verify WooCommerce email settings and SMTP configuration.

Payment Link Errors:
Ensure SSL is active and payment gateways are configured properly.

FAQs

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Below are answers to common questions about the Custom Orders plugin.