Stachethemes Review Sentiment AI

• Overall Sentiment Analysis: Analyzes WooCommerce product reviews to determine the general sentiment (positive, neutral, negative).
• Common Likes & Dislikes Extraction: Identifies recurring positive and negative themes in customer reviews.
• Sentiment Timeline Chart: Displays sentiment trends over time with Cumulative, Daily, and Trend graphs.
• CSV Export: Export sentiment data in CSV format.

• Log in to your WordPress Admin Dashboard.
• Go to Plugins → Add New.
• Click Upload Plugin and select the plugin zip file.
• Activate the plugin.

From your WordPress Admin Dashboard navigate to Products → Sentiment Analysis.

Click “Settings” tab.

Enter your Open AI API Key in the “API Key” field and click Save Settings.

NOTE: If, for any reason, your website has issues running WP Cron jobs, disable the Background Tasking option.

The plugin will start analyzing every new review automatically as it is submitted, assigning a sentiment score (positive, neutral, or negative) based on the content of the review.

To review product sentiments, go your Website Dashboard and navigate to Products → Sentiment Analysis.

Enter the product name and select it from the drop down to view the sentiment breakdown for that specific product.

A sentiment graph will be displayed, visualizing the distribution of positive, neutral, and negative reviews over time, along with insights into common likes and dislikes mentioned in customer reviews.

On the Front End, under each customer review, the administrator and comment moderators can view the sentiment analysis for that review. This provides insights into the overall mood and tone of the feedback, helping to better understand customer opinions. This sentiment analysis is not visible to regular users.

Sentiment analysis for each review can also be viewed from Dashboard → Products → Reviews page:

Overall product sentiment score is visible in the products page:

Clicking on the sentiment score will redirect the user to the Sentiment Analysis page for that product.

To export sentiment data from the graph, click the Export to CSV button in the top right corner.

Additionally, when exporting products to CSV from the Dashboard → Products page, you can now include the overall sentiment for each product in the CSV.

From Dashboard → Products.

Click the Export button.

In the Which columns should be exported? field, ensure the Sentiment column is included.