Subscription Churn Saver

Reduce subscription cancellations by presenting customers with retention offers when they attempt to cancel.

Requirements

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• WooCommerce 7.0 or higher
• WordPress 5.8 or higher
• WooCommerce Subscriptions (required)
• PHP 7.4 or higher

Getting Started

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After activation, follow these steps to set up the plugin:

1. Enable the plugin in the General tab
2. Configure your offer (discount, pause, or both) in the Offer Configuration tab
3. Customize the modal text in the Modal Content tab
4. Adjust colors to match your brand in the Appearance tab
5. Test the feature by attempting to cancel a subscription as a customer

General Settings

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Navigate to WooCommerce > Settings > Products > Subscription Churn Saver > General

Enable Churn Saver

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Toggle this option to enable or disable the retention modal globally. When disabled, the modal will not appear for any subscription cancellation attempts.

• Default: Disabled
• Recommendation: Only enable after configuring your offer settings

Offer Configuration

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Navigate to WooCommerce > Settings > Products > Subscription Churn Saver > Offer Configuration

Enable Global Offer

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Controls whether the retention modal appears for all subscription products.

• Enabled: Modal appears for all subscriptions (unless they’ve already used the offer)
• Disabled: Modal only appears for products with specific rules defined in Product Rules tab

Offer Type

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Choose what type of retention offer to present:

• Discount only: Offer a price reduction on the subscription |
• Pause only: Offer to pause the subscription temporarily |
• Both discount and pause Let customers choose between discount or pause |

Discount Settings

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Discount Type

• Percentage: Reduce price by a percentage (e.g., 50% off)
• Fixed amount: Reduce price by a fixed amount (e.g., $10 off)

Discount Value

Set the discount amount:

• For percentage: 1-100%
• For fixed amount: Any positive number

Discount Duration

• Forever: The discount applies permanently to the subscription
• Limited time: The discount expires after a specified period

Limited Duration Settings

When “Limited time” is selected:

• Duration Length: Number of time units (1-24)
• Duration Unit: Days, Weeks, Months, or Years

Example: Setting “3 Months” means the discount will automatically expire after 3 months, and the original price will be restored.

Pause Settings

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Pause Duration

Set how many months the subscription will be paused (1-12 months).

When a customer accepts a pause offer:

1. Subscription status changes to “On Hold”
2. A note is added to the subscription with the resume date
3. No payments are collected during the pause period

Product Rules

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Navigate to WooCommerce > Settings > Products > Subscription Churn Saver > Product Rules

Product Rules allow you to create custom retention offers for specific subscription products, overriding the global settings.

When to Use Product Rules

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• Different subscription tiers require different discount amounts
• Some products should offer pause-only while others offer discounts
• You want to disable global offers and only target specific products

Creating a Product Rule

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1. Click Add Product Rule
2. Select a subscription product from the dropdown
3. Configure the offer settings for that product:

• Offer Type
• Discount Type & Value
• Discount Duration
• Pause Duration

Product Rule Behavior

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• Products with rules always show the modal, even if Global Offer is disabled
• Product rules completely override global settings for that product
• If a product doesn’t have a rule, global settings apply

Modal Content

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Navigate to WooCommerce > Settings > Products > Subscription Churn Saver > Modal Content

Customize all text displayed in the retention modal.

Available Placeholders

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Use these placeholders in your text to dynamically insert offer details:

• {discount}: Discount value
• {months}: Pause duration in months
• {duration}: Limited discount period