WooCommerce Payments is built in partnership with Stripe, our payments processor. This means that, during the signup process for WooCommerce Payments, a special kind of Stripe account will be created for you, called a Stripe Express account.
The documentation pages below explain how to access this account, how to change information in the account, and answer other questions you might have.
NOTE: A Stripe Express account is different from a regular Stripe account, which is what you’d get if you simply visited Stripe.com and signed up there. See the Regular Stripe accounts section for details on how WooCommerce Payments does and does not interact with regular Stripe accounts.
Accessing your account
↑ Back to topAlthough WooCommerce Payments is designed to integrate pretty closely with your existing WordPress dashboard, sometimes you might need to access your Stripe Express account directly. (For example, to update your bank information or your tax ID number.) Please see the linked guide for instructions on how to access the Stripe Express account.
Updating your information
↑ Back to topThere are various bits of information that can only be updated directly in your Stripe Express account. Some common examples are:
- How do I update my contact details such as email address or phone number?
- How do I update my business name or DBA with WooCommerce Payments?
- How do I update my tax ID number with WooCommerce Payments?
- How do I change my business type, e.g. from an individual to an LLC?
- How do I transfer a site that uses WooCommerce Payments to a new owner?
Switching and deleting accounts
↑ Back to topThe following scenarios are rare, but you may run into them when operating multiple sites or shutting down a website for a business that’s no longer operating.
- Can one WooCommerce Payments account be used with multiple websites?
- Can I migrate my information between two different accounts?
- How do I delete or stop using my WooCommerce Payments account?
- How do I transfer a site that uses WooCommerce Payments to a new owner?
Regular Stripe accounts
↑ Back to topIt is not possible to use an existing Stripe account with WooCommerce Payments. We have a few more details in this FAQ entry, but the basic answer remains the same. You can use the same email address for both accounts, however.
If you currently use our Stripe extension with a regular Stripe account and would like to switch to WooCommerce Payments, our guide to switching is what you’re looking for. If you’re unsure about which is best, our comparison guide may be of assistance.