Documentation

Learn how to set up, customize, and expand the functionality of WooCommerce

Stripe

Documents

  • Troubleshooting the Stripe extension

    After the Stripe extension is set up and configured, customers will be able to use it to complete purchases on your site. Once you begin accepting purchases, you may have additional questions or run into issues related to the Stripe extension. We’ve collected some of the most common issues here. Common issues Stripe API outages Sometimes […]

  • Understanding Failed Payments

    Payment failures (also called “declines”) can happen for a number of reasons. Most often, they occur because the card issuer (customer’s bank) has declined the charge, or some other system has blocked it. Only rarely do they signify an error with the Stripe extension. Payment failures/declines will show different error messages to the customer during […]

  • Updated requirements for Stripe plugin, mid-2025

    Security update (November 2026): Stripe for WooCommerce 11.2.0 and 11.1.2 address security issues. Advisory: https://developer.woocommerce.com/2026/11/11/stripe-gateway-security-update/ Not part of this update: The re-authentication and Optimized Checkout steps on this page are from a 2025 update, not this security update. What should I do? Update to 11.2.0, or to 11.1.2 if your store needs to stay on […]

  • What information does the Stripe extension add to my orders?

    Security update (November 2026): Stripe for WooCommerce 11.2.0 and 11.1.2 address security issues. Advisory: https://developer.woocommerce.com/2026/11/11/stripe-gateway-security-update/ What should I do? Update to 11.2.0, or to 11.1.2 if your store needs to stay on 11.1.x. Both versions require WordPress 6.9 and WooCommerce 11.0. Check the installed version under Plugins → Installed Plugins, even if automatic updates are […]

  • What is the checkout experience like with the Stripe extension?

    The Stripe for WooCommerce extension offers two checkout options: the standard checkout experience and Optimized Checkout Suite. Both allow customers to complete purchases using payment methods from Stripe, but they differ in design, flexibility, and optimization features. Overview In WooCommerce, customers can complete purchases using payment methods embedded into the site’s checkout page. Optimized Checkout […]

  • What version of the Stripe API does the Stripe extension use?

    We try to use the latest version possible, and we’ll update it whenever we can. You can find the version we’re using in the latest release by checking this code.

  • Why aren’t Stripe payment methods showing at checkout?

    In some cases, Stripe payment methods won’t display at checkout. This is most commonly caused by theme compatibility issues, but can also result from plugin conflicts or site misconfiguration. What can cause this issue? If you see this happening on your site, we suggest checking the following: If none of the above steps reveal the […]

  • Why do some customers get an error to enable JavaScript?

    JavaScript is a programming language that allows websites to be dynamically rendered and updated. It’s a vital part of the look and functionality of a WooCommerce site. Our Stripe extension uses JavaScript to display important parts of the checkout flow to customers, such as payment form fields. If a customer sees an error requesting that […]

  • Why was a charge successful despite an AVS or CVC mismatch?

    The bare minimum of information required to approve a card payment is only: This means that a card payment may be successful even if other information is missing or incorrect. Some cases where this may occur are: If a payment is successful despite one or both of those checks failing, it means that the customer’s […]

  • Stripe WooCommerce Extension

    Security update (November 2026): Stripe for WooCommerce 11.2.0 and 11.1.2 address security issues. Advisory: https://developer.woocommerce.com/2026/11/11/stripe-gateway-security-update/ What should I do? Update to 11.2.0, or to 11.1.2 if your store needs to stay on 11.1.x. Both versions require WordPress 6.9 and WooCommerce 11.0. Check the installed version under Plugins → Installed Plugins, even if automatic updates are […]

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