ExpandNow – Amazingly Simple Global Ecommerce

The ExpandNow extension allows your WooCommerce store to sell in 190+ countries with automated payments, tax compliance, fraud protection, and daily payouts. As your Merchant of Record, we handle all the complex operational requirements so you can focus on growing your business globally.

Installation

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The simplest way to start using a product from WooCommerce.com is to use the “Add to store” functionality on the order confirmation page or the My subscriptions section in your account.

  1. Navigate to My subscriptions.
  2. Find the Add to store button next to the product you’re planning to install.
  3. Follow the instructions on the screen, and the product will be automatically added to your store.

Alternative options and more information at:
Managing WooCommerce.com subscriptions.

Adding a WooCommerce.com subscription to your store

Setup and Configuration

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Getting started

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To set up your store with ExpandNow:

  1. Go to: WooCommerce > Settings > ExpandNow.
  2. Click Enable ExpandNow to activate the extension.
  3. Click Connect to ExpandNow to begin the account setup process.
  4. You’ll be redirected to create your ExpandNow account and complete business verification.
  5. Once approved, return to your WooCommerce settings to complete the integration.
  6. Save changes.

Account setup and verification

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After installing the extension, you’ll need to:

  1. Create your ExpandNow account with business information
  2. Complete business verification (KYB process)
  3. Configure payout settings including preferred currencies
  4. Review and accept Merchant of Record terms

The verification process typically takes a few business days. You’ll receive email updates on your application status.

Basic configuration

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In your WooCommerce ExpandNow settings, you can configure:

  • Enabled Countries: Select which countries you want to sell to
  • Product Types: Choose to sell physical products, digital products, or both
  • Checkout Experience: Configure localized checkout options
  • Payout Currency: Set your preferred payout currency

Advanced configuration

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Product-specific settings

For each product, you can:

  • Set pricing rules
  • Configure country-specific availability
  • Define shipping restrictions for physical products
  • Set up digital product delivery options

Tax and compliance settings

ExpandNow automatically handles:

  • VAT registration in supported countries
  • Real-time tax calculations
  • Tax collection and remittance
  • Regulatory compliance updates

No additional configuration is required for tax compliance.

Payment method configuration

ExpandNow automatically enables appropriate payment methods based on the customer’s location, including:

  • Local payment methods (Klarna, iDEAL, Bancontact, etc.)
  • Credit and debit cards (Visa, Mastercard, American Express, etc.)
  • Digital wallets (Apple Pay, Google Pay, PayPal)

Usage

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What customers see

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When customers visit your WooCommerce store they’ll see:

  1. Product pages display localized pricing in the customer’s currency
  2. Checkout process shows relevant payment methods for their country
  3. Language automatically adapts to their browser settings (20+ languages supported)
  4. Tax calculations appear in real-time based on their location
  5. Order confirmation includes all relevant local compliance information

Order management

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  • Domestic and international orders are processed through ExpandNow but appear in your WooCommerce orders dashboard
  • Order status updates sync automatically between ExpandNow and WooCommerce
  • Customer communications are handled by ExpandNow

Reporting and payouts

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Access detailed reporting through your ExpandNow dashboard:

  • Chargeback and dispute information
  • Daily payout reports
  • Tax compliance documentation
  • Transaction details

Troubleshooting

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Common issues and solutions

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Extension not appearing after installation

  • Ensure you’ve activated the plugin in Plugins > Installed Plugins
  • Check that your WooCommerce version is compatible
  • Contact support if the issue persists

Cannot connect to ExpandNow account

  • Verify your internet connection
  • Clear browser cache and cookies
  • Disable other plugins temporarily to check for conflicts
  • Ensure your server meets PHP requirements

Checkout not working

  • Confirm ExpandNow is enabled in WooCommerce > Settings > ExpandNow
  • Verify your ExpandNow account is approved and active
  • Check that target countries are enabled in your settings

Products not showing correct international prices

  • Ensure products are set to “Published” status
  • Verify product categories are supported
  • Check country-specific availability settings

Orders not syncing properly

  • Check your API connection status in ExpandNow settings
  • Verify webhook configurations are active
  • Contact support for sync issues lasting more than 30 minutes

Getting help

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If you encounter issues not covered here:

  1. Submit a support ticket through your ExpandNow dashboard
  2. Check the ExpandNow dashboard for account-specific notifications
  3. Review our comprehensive FAQ section below
  4. Contact our support team at https://www.expandnow.com/contact-us/

FAQs

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Help customers by answering commonly asked questions.

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