Sensfrx – Fraud Prevention for WooCommerce allows your WooCommerce store to detect and block fraudulent registrations, logins, and orders in real time using AI-powered risk scoring — while keeping the checkout experience smooth for legitimate customers.
This extension requires WooCommerce 8.0 or higher, WordPress 5.4 or higher, and PHP 7.4 or higher. WooCommerce must be installed and active before activating Sensfrx.
Installation
↑ Back to topFollow the standard process for installing extensions purchased from WooCommerce.com:
- Purchase Sensfrx – Fraud Prevention for WooCommerce from the WooCommerce Marketplace.
- In your WordPress admin, go to Plugins > Add New > Upload Plugin (or install directly from WooCommerce.com > My subscriptions if your site is connected).
- Upload and install the extension, then click Activate.
- After activation, WordPress redirects you to the Sensfrx setup screen automatically.
If activation completes but setup does not open, go to Sensfrx in the left-hand WordPress admin menu.
How to get started
↑ Back to topSensfrx uses in-plugin onboarding. You do not need to visit an external website to create an account or copy API keys manually.
Connect your store (first-time setup)
↑ Back to top- Go to Sensfrx in the WordPress admin sidebar.
- On the onboarding screen, enter your work email address.
- Click Continue. A 6-digit verification code is sent to your email.
- Enter the code and click Verify & Continue.
- Sensfrx automatically:
- Creates or connects your Sensfrx account
- Registers your WooCommerce store
- Saves your Property ID and Property Secret
When setup is complete, you are redirected to the Sensfrx dashboard and fraud protection begins.
Onboarding works for new and existing Sensfrx users. Use the same email address associated with your Sensfrx account if you already have one.
Returning users with incomplete setup
↑ Back to topIf setup was interrupted, open Sensfrx from the admin menu or click Resume Setup from the admin notice banner to continue onboarding.
Setup and Configuration
↑ Back to topAfter connecting your store, configure protection from the Sensfrx admin area.
Main path: WordPress admin → Sensfrx
Sensfrx is not configured under WooCommerce > Settings. All settings are managed from the Sensfrx menu and its tabs.
Dashboard
↑ Back to topView store protection overview, fraud statistics, and recent activity.
Path: Sensfrx > Dashboard
Use this page to monitor blocked threats, review activity trends, and confirm protection is active.
Fraud Protection controls
↑ Back to topTurn protection types on or off and configure email alerts.
Path: Sensfrx > Fraud Protection
Key controls include:
- Protect My Store from Fraud — Master on/off switch for fraud detection
- Block Fake Customers (Bots) — Stop automated abuse
- Check New Customer Sign-Ups — Registration fraud protection
- Account Takeover Protection — Login and password reset protection
- Transaction Fraud Protection — Pre- and post-payment order checks
- Admin Fraud Alerts — Email notifications for suspicious logins, registrations, and orders
- Customer Fraud Alerts — Notifications when medium-risk events occur
Changes on this page save automatically.
Validation Rules
↑ Back to topCreate block and allow rules for specific visitors or transactions.
Path: Sensfrx > Validation Rules
You can create rules based on criteria such as:
- IP address
- Email address
- Country
- State
- Zip or postal code
Use block rules to stop known fraud patterns. Use allow rules to whitelist trusted customers.
Fraud Review
↑ Back to topReview flagged registrations, logins, and orders.
Path: Sensfrx > Fraud Review
When Sensfrx flags activity as high risk, it appears in the review queue. You can approve, challenge, or deny cases depending on your policies.
Activity Logs
↑ Back to topView and export a record of fraud events.
Path: Sensfrx > Activity Logs
Filter by orders, logins, emails, and bot activity. Use logs for auditing and troubleshooting.
Settings
↑ Back to topManage connection details and advanced store options.
Path: Sensfrx > Settings
The Connect Your Store section shows your Property ID and Property Secret after onboarding. These are filled in automatically during setup. You can view connection status here if you need to verify your store is linked.
Advanced configuration
↑ Back to topOrder protection by risk level
↑ Back to topConfigure what happens when orders receive different risk scores:
- Low risk — Orders proceed automatically
- Medium risk — Orders may trigger alerts or review depending on your settings
- High risk — Orders may be challenged or blocked
Review these options under Sensfrx > Fraud Protection and Sensfrx > Fraud Review.
Admin alert email
↑ Back to topSet the email address that receives fraud alerts:
- Go to Sensfrx > Fraud Protection
- Open Admin Fraud Alerts
- Enter your Admin Email Address
- Enable alerts for login, payment, and registration events as needed
Webhooks
↑ Back to topEnable webhooks if you send fraud decisions to external systems:
- Go to Sensfrx > Fraud Protection
- Open Advanced Features
- Enable Real-Time Updates (Webhooks)
Only enable webhooks if you have configured webhook endpoints in your Sensfrx account.
Refresh alert settings from the cloud
↑ Back to topIf you update alert policies in your Sensfrx dashboard, click Refresh Alert Settings on the Fraud Protection page to sync the latest settings into WordPress.
High-Performance Order Storage (HPOS)
↑ Back to topSensfrx is compatible with WooCommerce High-Performance Order Storage (HPOS). No additional configuration is required.
Usage
↑ Back to topWhat store owners see
↑ Back to topAll fraud management happens in the WordPress admin under Sensfrx. Store owners use the dashboard, review queue, validation rules, and activity logs to monitor and manage fraud.
What customers see on the storefront
↑ Back to topSensfrx is designed to run mostly in the background. In most cases, legitimate customers notice little or no change to the shopping experience.
On the storefront, Sensfrx may:
- Load a lightweight device intelligence script after your store is connected (required for fraud detection)
- Add hidden security fields on login, registration, and checkout forms
- Show a message or block access when activity is flagged as high risk or fraudulent, based on your policy settings
- Send email notifications for certain medium-risk events, if enabled
Sensfrx does not add captchas to your store by default. Bot protection runs through device and behavior analysis.
Events Sensfrx monitors
↑ Back to topSensfrx scores activity across the customer journey, including:
- New account registration
- Customer login and failed login attempts
- Password reset requests
- Add to cart and remove from cart
- Checkout and payment attempts
- Completed orders
- Guest checkout orders
- Order status updates
Troubleshooting
↑ Back to topSetup and connection
↑ Back to topOnboarding does not open after activation
- Go to Sensfrx manually from the WordPress admin menu
- Confirm WooCommerce is installed and active
- Confirm your site can send email (required for the verification code)
Verification code not received
- Check spam or junk folders
- Confirm the email address is correct
- Click Resend code on the onboarding screen
- Verify your WordPress site can send outgoing email
Store shows as not connected
- Go to Sensfrx > Settings and confirm Property ID and Property Secret are present
- If fields are empty, return to Sensfrx and complete onboarding again
Protection not working
↑ Back to topFraud checks are not running
- Confirm Protect My Store from Fraud is enabled under Sensfrx > Fraud Protection
- Confirm your store connection status shows Connected under Sensfrx > Settings
- Clear any caching plugins and test again
No data appears on the dashboard
- New stores may show preview sample data until real transactions occur
- Place a test order or registration to generate activity
- Check Sensfrx > Activity Logs for recorded events
Orders and checkout
↑ Back to topLegitimate customers are being blocked
- Review flagged cases under Sensfrx > Fraud Review
- Add trusted customers to an allow rule under Sensfrx > Validation Rules
- Adjust fraud protection toggles under Sensfrx > Fraud Protection
Orders stuck in review
- Open Sensfrx > Fraud Review
- Approve or deny pending cases manually
- Review your order protection settings for medium- and high-risk actions
Plugin conflicts
↑ Back to topAdmin styling looks incorrect on non-Sensfrx pages
- Update to the latest Sensfrx version
- Clear browser cache and any WordPress caching plugins
If issues continue, contact Sensfrx support through the support options listed on your WooCommerce.com product page.
FAQs
↑ Back to topHelp customers by answering commonly asked questions.
Do I need a separate Sensfrx account?
Sensfrx creates or connects your account during in-plugin onboarding. Enter your email, verify with a one-time code, and your store is linked automatically.
Is there a free plan?
Yes. Sensfrx includes a free plan with monthly API credits. Paid plans are available if your store needs higher volume.
Does Sensfrx work with guest checkout?
Yes. Guest orders are scored and protected the same as registered customer orders.
Does Sensfrx work with my payment gateway?
Yes. Sensfrx works with any payment gateway supported by WooCommerce. Fraud checks run during checkout regardless of which gateway you use.
Will Sensfrx slow down my checkout?
Sensfrx is designed for real-time scoring with minimal impact on checkout performance.
Where do I manage settings?
All settings are under Sensfrx in the WordPress admin — not under WooCommerce > Settings
What data does Sensfrx process?
When connected, Sensfrx may process data such as IP addresses, device signals, registration and login events, billing and shipping details, and order information solely for fraud detection. Data is transmitted over HTTPS. The extension does not send data until your store is connected.
How do I uninstall the extension?
Deactivate the plugin from Plugins in WordPress. Fraud history data is retained by default unless you enable data deletion in Sensfrx advanced settings before uninstalling.
Where can I get help?
Use the support resources available on your WooCommerce.com product page or contact Sensfrx support through the channels provided there.
