Simple Shipment Tracking Link

Setup and Configuration

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Getting started

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To set up your store with Simple Shipment Tracking Link:

1. Go to: WooCommerce > Settings > Emails > Tracking Emails .
2. Make sure the checkbox to Enable shipment tracking display is enabled.
3. Customize the text shown before and after the tracking information (optional).
4. Set the tracking link text and link color to match your brand.
5. Choose where the tracking appears in emails (before or after the order table).
6. Click Save changes.

Once enabled, tracking information will be displayed automatically in order emails and customer order pages.

Shipping couriers configuration

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“Simple Shipment Tracking Link” allows you to manage your custom carrier list, adding, editing or removing them.

You can even select the default carrier that’s going to be pre-selected in new orders.

To manage available carriers:

1. Go to WooCommerce → Settings → Shipping → Shipping Couriers
2. Select a Default Carrier (preselected when adding tracking to new orders).
3. Enable or disable built-in carriers.
4. Drag and drop carriers to change their order in the dropdown.
5. Save changes.

To add a new carrier:

1. Go to WooCommerce → Settings → Shipping → Shipping Couriers
2. Scroll down to the section Custom Carriers.
3. Type a carrier name
4. Type the carrier tracking link using {tracking_number} as a placeholder.
   Example: https://carrier.com/track?id={tracking_number}
5. Save changes.

Consider that disabled carriers will not appear in the order edit screen.

To remove a carrier:

1. Go to WooCommerce → Settings → Shipping → Shipping Couriers
2. Scroll down to the section Custom Carriers.
3. Click on the trash icon near the carrier that you want to delete.
4. Save changes.

Usage

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Adding tracking to an order

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1. Go to WooCommerce → Orders
2. Edit the order you want to update
3. In the Shipment Tracking box:
4. Select a carrier
5. Enter the tracking number
6. (Optional) Set the shipped date
7. Change the order status to “Completed“
8. Update the order

Resending the tracking email

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If a customer requests the tracking information again:

1. Open the order in WooCommerce → Orders
2. Edit the order you want to resend the tracking information for
3. In Order actions, select Resend tracking email
4. Update the order

The Send tracking info option will appear on the Order actions dropdown only if the order status is Completed.

Troubleshooting

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Tracking does not appear in emails

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• Verify that a tracking number has been entered and the order updated
• Make sure Enable shipment tracking display is checked
• Confirm the order status is was changed to Completed

Carrier not visible in the dropdown

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• Check that the carrier is enabled in Shipping Couriers
• Save settings after any change

Custom carrier link does not work

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• Ensure the tracking URL includes {tracking_number}
• Verify the carrier’s tracking URL format
• Confirm the tracking number contains no spaces or extra characters

Search by Tracking number not working in admin

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• Check that the carrier is enabled in Shipping Couriers
• Save settings after any change

FAQs

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Help customers by answering commonly asked questions.