Documentation

Learn how to set up, customize, and expand the functionality of WooCommerce

Stripe

Documents

  • What information does the Stripe extension add to my orders?

    When a customer uses the Stripe extension to pay for their order, several unique Stripe object identifiers may be used to help keep track of the payment and other aspects of the order. You can use these identifiers in the Stripe dashboard to help you find orders, refunds, disputes, and so on. Stripe object identifiers […]

  • What is the checkout experience like with the Stripe extension?

    The Stripe for WooCommerce extension offers two checkout options: the standard checkout experience and Optimized Checkout Suite. Both allow customers to complete purchases using payment methods from Stripe, but they differ in design, flexibility, and optimization features. Overview In WooCommerce, customers can complete purchases using payment methods embedded into the site’s checkout page. Optimized Checkout […]

  • What version of the Stripe API does the Stripe extension use?

    We try to use the latest version possible, and we’ll update it whenever we can. You can find the version we’re using in the latest release by checking this code.

  • Why do some customers get an error to enable JavaScript?

    JavaScript is a programming language that allows websites to be dynamically rendered and updated. It’s a vital part of the look and functionality of a WooCommerce site. Our Stripe extension uses JavaScript to display important parts of the checkout flow to customers, such as payment form fields. If a customer sees an error requesting that […]

  • Why was a charge successful despite an AVS or CVC mismatch?

    The bare minimum of information required to approve a card payment is only: This means that a card payment may be successful even if other information is missing or incorrect. Some cases where this may occur are: If a payment is successful despite one or both of those checks failing, it means that the customer’s […]

  • Stripe WooCommerce Extension

    Welcome to the documentation for the Stripe WooCommerce Extension! Here you can find all sorts of helpful information about accepting payments on your WooCommerce site via the Stripe extension. Please see the sections below for more information. What can the Stripe extension do? Using a Stripe account, you can accept payments on your WooCommerce site […]

  • How can I clean up the database after changing my Stripe account?

    In order to properly link local data to the data in Stripe’s systems, our Stripe extension stores various identifiers (for customers, cards, and so on) in your database. However, that data is specific to a single Stripe account. For that reason, if you’re replacing a previous Stripe account with a new one, a database cleanup […]

  • How can I change the style of the payment form?

    The payment form that our Stripe extension generates and places on the checkout page is actually hosted on a separate PCI-compliant server. As such, applying styles to the payment form using custom CSS will not work as expected. To modify the styling of the payment fields, you will need to insert some custom PHP code […]