In order to properly link local data to the data in Stripe’s systems, our Stripe extension stores various identifiers (for customers, cards, and so on) in your database. However, that data is specific to a single Stripe account.
For that reason, if you’re replacing a previous Stripe account with a new one, a database cleanup may be required. If you do not perform this cleanup, purchases could fail.
Before proceeding with the cleanup, however, please contact Stripe to check whether the existing data can be transferred over to your new account. If it can, this procedure may not be necessary.
NOTE: We are unable to provide support for customizations under our Support Policy. If you need assistance with custom code, we highly recommend Codeable or a Certified WooExpert.
Cleaning up the database on a single site
↑ Back to topThis is an example SQL query you might run on a single site installation of WordPress. Replace the wp_
value with your site’s database table prefix.
DELETE FROM
`wp_usermeta`
WHERE
meta_key IN (
'_stripe_customer_id', '_stripe_source_id',
'_stripe_card_id'
);
DELETE tokenmeta
FROM
`wp_woocommerce_payment_tokenmeta` tokenmeta
INNER JOIN `wp_woocommerce_payment_tokens` ON `wp_woocommerce_payment_tokens`.`token_id` = tokenmeta.`payment_token_id`
WHERE
`wp_woocommerce_payment_tokens`.`gateway_id` = 'stripe';
DELETE FROM
`wp_woocommerce_payment_tokens`
WHERE
gateway_id = 'stripe';
Cleaning up the database on a multisite
↑ Back to topThis is an example SQL query you might run on a single site installation of WordPress. Replace the wp_
value with your site’s database table prefix.
This is an example SQL query you might run on a multisite installation of WordPress. Replace wp_999_
 with the site prefix (or wp_
if cleaning up the database for the main site of the network, as it does not use a number in the prefix).
DELETE FROM
`wp_usermeta`
WHERE
meta_key IN (
'_stripe_customer_id', '_stripe_source_id',
'_stripe_card_id', 'wp_999__stripe_customer_id'
);
DELETE tokenmeta
FROM
`wp_999_woocommerce_payment_tokenmeta` tokenmeta
INNER JOIN `wp_999_woocommerce_payment_tokens` ON `wp_999_woocommerce_payment_tokens`.`token_id` = tokenmeta.`payment_token_id`
WHERE
`wp_999_woocommerce_payment_tokens`.`gateway_id` = 'stripe';
DELETE FROM
`wp_999_woocommerce_payment_tokens`
WHERE
gateway_id = 'stripe';