1. Documentation
  2. Plugins
  3. WooCommerce
  4. Extensions
  5. Follow-Ups
  6. General Usage

General Usage

Articles

  • Creating and Enabling Twitter

    Sending Tweets to your customers is now easy and automated. You can create Follow Ups that send Twitter messages when they make a purchase (or whatever other trigger you need). There are just a few steps for getting started with Twitter. You must have a Twitter account. Before starting here, please set up your Twitter […]

  • How to create a Follow-up Email Before a Subscription Expires

    WooCommerce Follow-ups is a premium extension. How create an Email to send before your subscriptions expire Automatically warning or notifying your subscribers of an impending subscription expiration can be a key function to ensuring your recurring revenues. Letting subscriptions expire without notifying your customers could have these negative effects: Decrease in revenue Decrease in subscriber counts […]

  • How to create a Follow-up Email for Completed Orders

    WooCommerce Follow-ups is a premium extension. How create an Email for Completed Orders Following up automatically with customers that have a completed order is important. There are many reasons to utilize Follow Up Emails versus the core WooCommerce emails. Some of these reasons include: The ability to customize email templates by product or category The ability […]

  • Email triggers and events

    WooCommerce Follow-ups is a premium extension. Introduction to Triggers Each Follow Up type is designed for a different function, and as such, each can be used for a specific purpose in your marketing plan. This section provides an outline of all the unique triggers that are available for each email and Twitter message type. Remember that […]

  • How to send a Follow-up Email after a Coupon is Used

    WooCommerce Follow-ups is a premium extension. How create an Email for when a coupon is used Following up automatically with customers that just used a coupon can drive immensely more insight, and give you an opportunity to gain additional sales from that customer in the future. Customers use coupons for many reasons including: Come on, who […]

  • How to create a Follow-up Email for Failed Subscription Payments

    WooCommerce Follow-ups is a premium extension. How create an Email for Failed Subscription Payments Following up automatically with customers that have a failed subscription payment is an important key to securing and increasing revenue. Subscription customers: Often assume that everything is worked as planned That their subscription will be shipped/delivered in short order That their payment […]

  • How to create a Follow-up Email for Pending Orders

    WooCommerce Follow-ups is a premium extension. How create an Email for Pending Orders Following up automatically with customers that have a pending order, or their payment failed for one reason or another, is an important thing. After placing an order customers: Often assume that everything is worked as planned That their order will be shipped/delivered in […]

  • Follow up Email Tutorials

    WooCommerce Follow-ups is a premium extension. The following are a long list of tutorials for setting up emails based upon different customer and store scenarios. Scenario Link to Tutorial Failed payments or Pending order status Read the tutorial Suspended subscriptions or failed subscription payments Read the tutorial Before an active subscription expires Read the tutorial After […]

  • Set up SPF with GoDaddy Hosting

    WooCommerce Follow-ups is a premium extension[/box] Setup and Configuration Log in to your GoDaddy account and click on the domain you want to modify the records for. Manage the DNS by clicking on the DNS ZONE FILE tab. Scroll down to TXT (Text) section and click Add Record. Set the Host field to the name of […]

  • Setting up SPF and DKIM with WooCommerce

    WooCommerce Follow-ups is a premium extension. Why use SPF and DKIM? Improve email deliverability with SPF and DKIM. You can help reduce spam even further with just two records in your domain name system (DNS) settings: an SPF record and a DKIM record. These records improve email deliverability and reduce spam in slightly different ways. Please […]

  • Cart Abandonment Emails

    Cart abandonment emails are a big opportunity for store owners to recover otherwise lost revenue. There are many reasons why a customer leaves your store with a cart filled to the brim, but alas it happens. Follow-up Emails is an email program that allows you to automatically engage and communicate with potential customers that leave […]

  • Send Manual / Single Emails

    WooCommerce Follow-ups is a premium extension. Sometimes you simply need to send an email to anyone… customer or not – past, present, future – and keep a record of it. Maybe you discovered a potential problem with one of your products, and you want to let your customers know about it. By using a customized single […]

  • Email variables and merge tags

    Introduction to variables Each follow-up type is designed for a different function, and used for a specific purpose in your marketing plan. This section provides an outline of all the unique variables that are available for each email and Twitter message type. Remember that some email types will only work only if an additional plugin […]

  • Email Campaigns

    WooCommerce Follow-ups is a premium WooCommerce extension. Follow-Ups automatically sorts your emails into a pre-defined set of email types. These types make sense for creating a specific “type” of email – for example Subscriptions, Tweets, or Product Specific emails. But for grouping your emails according to your marketing plans, this is not always optimal. This is […]

  • Custom Email Templates

    You can now build your own custom templates for your emails from WooCommerce. Creating email templates If you want to use a different email template than the ones provided, you can add the new template file in your child theme code. Similar to how templating works in WooCommerce core, Follow-Up Emails will automatically recognize all […]

  • Follow-Up Emails Use Case: Send a Request for Review after a Successful Purchase

    Customers typically send reviews of your products on their own. In case they don’t, either because they forget or they don’t know it’s possible, you can ask them to do it after X days. Requirements WooCommerce Follow-Up Emails Configure a Review email Go to Follow-Up Emails > New Email and click Add New at the top of the screen. Add […]

  • How to create a Follow-up Email Before a Subscription Renews

    WooCommerce Subscriptions can send a range of emails for different subscription events, like renewal, cancellation or upgrade. However, it does not include any way to email subscribers before, or after, one of these events. Therefore, it does not include a way to email to a customer before her subscription renews. The Follow-Up Emails extension, on the other hand, […]

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