The Stripe extension lets you connect your Stripe.com account to WooCommerce so that you can process payments securely. This document covers how to make that connection.
Creating a Stripe account
↑ Back to topIf you haven’t already created a Stripe account, you will be given the opportunity to create one during the connection process.
If you do already have a Stripe account, logging into it prior to connecting our Stripe extension will make the connection process easier.
NOTE: The WooCommerce support team does not provide technical support for Stripe accounts and cannot assist with account-related inquiries. If you need help with your Stripe account, you should contact Stripe directly.
Connecting to a Stripe account
↑ Back to topOnce you’ve installed the Stripe extension, you can connect to Stripe like so:
- Navigating to WooCommerce > Settings > Payments tab.
- Click the Finish set up button for the Stripe payment method.
- Click the Create or connect an account button.
- Clicking the Create or connect a test account button should only be used if you’re connecting to a test-only Stripe account.
- You’ll be redirected to
connect.stripe.com
where you can either connect to an existing Stripe account or create a new one.
- Whether you simply connected to an existing account you were already logged into or created a brand new Stripe account, you’ll be redirected back to the WordPress admin dashboard once you’ve connected our Stripe extension.
- In the Account details section, click the Configure connection button.
- Ensure that your account is connected and that webhooks are configured.
Once that’s done, you’re all set to start using the Stripe extension!
Troubleshooting the connection
↑ Back to top“An issue occurred generating a connection to Stripe”
↑ Back to topIf you see this error message while trying to connect to your Stripe account:
… it could indicate one of a few problems with the connection process:
- Your site may not be served over HTTPS, which is required for the connection.
- Your site may not be reachable from the Internet, e.g. it’s hosted locally.
- Our systems at WooCommerce.com might be offline temporarily.
If you wait 5 minutes, try again, and it still does not work, reach out to support.
“Incomplete” account status
↑ Back to topIf you ever click the Configure connection button and notice that your account status is “Incomplete”, you may need to re-authenticate your Stripe account.
Please complete the steps on this page to re-authenticate your account.
Going further
↑ Back to topOnce you’ve connected our Stripe extension to a Stripe account, you’ll need to adjust some settings to ensure that your site receives all of the information it needs to handle payments successfully.
As a next step, we recommend configuring test mode and adjusting the settings.