After the Stripe extension is set up and configured, customers will be able to use it to complete purchases on your site.
Once you begin accepting purchases, you may have additional questions or run into issues related to the Stripe extension. We’ve collected some of the most common issues here.
NOTE: We recommend enabling Log error messages in the extension’s Advanced settings before you start troubleshooting. This will allow errors to be logged while you perform tests.
Common issues
↑ Back to top- Why was a charge successful despite an AVS or CVC mismatch?
- Is the Stripe extension PCI compliant?
- What version of the Stripe API does the Stripe extension use?
- Why do some customers get an error requesting they enable JavaScript?
Contacting support
↑ Back to topIf you have questions not covered in our documentation, please contact support. Our amazing Happiness Engineers are standing by and ready to answer any questions about the Stripe extension.