Documents
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Is the Stripe WooCommerce Extension PCI compliant?
The Stripe WooCommerce Extension renders a Stripe-hosted interface to customers that is embedded onto your site via an iframe. While it may look like a customer is entering their card details on your site, that information is actually being added to an interface that is hosted directly on the Stripe servers. As a result of […]
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Troubleshooting the Stripe WooCommerce Extension
After the Stripe WooCommerce Extension is set up and configured, customers will be able to use it to complete purchases on your site. Once you begin accepting purchases, you may have additional questions or run into issues related to the Stripe WooCommerce Extension. We’ve compiled some of common issues here. Common issues Contacting support If you […]
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What version of the Stripe API does the Stripe extension use?
We try to use the latest version possible, and we’ll update it whenever we can. You can find the version we’re using in the latest release by checking this code.
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Why do some customers get an error to enable JavaScript?
JavaScript (also called JS) is a coding language that allows content to be dynamically updated and rendered on a web page. It’s a vital part of the look and experience of a WooCommerce site. The Stripe WooCommerce Extension leverages JavaScript to display important aspects of the payment process for customers — like displaying payment fields. […]
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Why is Apple Pay only showing in a private Safari window?
If you enable Apple Pay on your site but find that it only displays while using a private Safari window, this may be an issue with domain verification. To resolve this, follow these steps: If this does not resolve the issue, you will want to perform a conflict test. You can read more about plugin […]
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Why was a charge successful despite an AVS or CVC mismatch?
The only valid information that is required to approve a card payment are: This means that with any payment gateway, including the Stripe WooCommerce Extension, a card payment be successful even if other information is missing or incorrect. This includes when there is: If a payment is successful in these conditions, it means that a […]