Reviews for extensions and themes in the WooCommerce.com Marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass on feedback to support and product development teams.
Customers who purchase a product on WooCommerce.com can leave a star rating from one to five, as well as a short review about their experience.
If a product is not performing as desired or you are unsure how to use it, first consult the product’s documentation.
If that doesn’t answer your questions, reach out to us for further assistance by submitting a support request.
Before leaving a negative review, let’s first try to resolve the issue together.
Leaving a rating or review
↑ Back to topTo review a product:
- Log in to your WooCommerce.com account.
- Go to the product page in the WooCommerce.com Marketplace. If you’ve purchased the product, you’ll see a Click to Review button in the sidebar near the top of the page; click it.
- You can also do so via the Click to review button at the bottom of the product page.
- Next, add your star rating and summarize the main reason for this score. You can also choose to add more context around what you loved, or share a constructive suggestion for improvement. The more information you can give us, the more helpful your review may be to other people.
Guidelines
↑ Back to topReviews must be:
Relevant
- Be about the product you purchased and/or support you received. Reviews criticizing the Marketplace terms (such as pricing or subscription terms), rather than the product they’re associated with, will be removed.
- Explain the rating. You have the option to submit a rating without leaving a review. If you choose to write a review, however, please add detail. Reviews that simply say “Great!” or “Doesn’t work” will not help other customers understand a product better. A review of more than 10 words is considered best practice.
- Not be a link or advertisement for third-party products or services.
- Not be a support request.
- Not be a feature request. If you have a feature request, please submit your idea through our feature request portal.
- Be about the currently available version, not a past release.
Truthful
Be accurate and honest. For example, if you say you’ve reached out to developers for support, we will verify that, and remove the review if it’s not true.
Appropriate
- Contain no spam, profanity, or affiliate links.
- Not include personal information, such as your email address, phone number, or mailing address.
- Not direct people to a competing product or competing marketplace, unless your review explicitly calls out a feature or functionality disparity.
If we consider a review to be irrelevant, untruthful, or inappropriate, we may remove it, giving the reviewer an explanation and the opportunity to revise and resubmit their review for publication.
We reserve the right to determine whether a review violates our guidelines.
Finding a version number
↑ Back to topRatings are associated with a specific version of an extension. To determine which version of an extension you’re using, navigate to Plugins > Installed Plugins from your store’s WP Admin dashboard.
You should see the extension’s version number displayed under its description on this page, as shown below:
Flagging reviews
↑ Back to topAnyone can mark a review for potential removal if the content violates the guidelines outlined above.
To flag a review from the Customer reviews section of a product page, click the vertical, three-dot kebab icon (⋮) to the top-right of the review in question, followed by Report review from the dropdown menu option.
Flagged reviews are sent to our team for moderation; we’ll review them within 10 business days.