Ratings and Reviews

Reviews for products in the WooCommerce.com Marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass on feedback to support and product development teams.

Customers who purchase a product on WooCommerce.com can leave a star rating from one to five, as well as a few short sentences about their experience.

To review a product:

• Log in to your WooCommerce.com account.
• Go to the product page in the WooCommerce.com Marketplace. If you’ve purchased the product, you’ll see a Review this product link at the top of the page; click it.

• You can also click the Write a review button at the bottom of the product page.

• Next, add your star rating and any other response you’d like to share. The more information you can give us, the more helpful your review may be to other people.

Reviews must be:

Relevant

• Be about the product you purchased and/or support you received. Reviews criticizing the Marketplace Terms (such as pricing or subscription terms), rather than the product they’re associated with, will be removed.
• Explain the rating. You have the option to submit a rating without leaving a review. If you choose to write a review, however, please add detail.  Reviews that simply say ‘Great!’ or ‘Doesn’t work’ won’t help other customers understand a product better.  A review of more than 10 words is considered best practice.
• Not be a link or advertisement for third-party products or services,
• Not be a support request.
• Not be just a feature request.  To best surface feature requests, please submit your idea through the Feature Request Portal.
• Be about the currently available version, not a past release.

Truthful

• Be accurate and honest. For example, if you say you’ve reached out to developers for support, we’ll verify that, and remove the review if it’s not true.

Appropriate

• Contain no spam, profanity, or affiliate links.
• Not include personal information, such as your email address, phone number, or mailing address.
• Not direct people to a competing product or competing marketplace, unless your review explicitly calls out a feature or functionality disparity.

If we consider a review to be irrelevant, untruthful, or inappropriate, we may remove it, giving the reviewer an explanation and the opportunity to revise and re-submit their review for publication.

We reserve the right to determine whether a review violates our guidelines.

Ratings are associated with a specific version of an extension. To determine which version of an extension you’re using, log in to your WordPress site and go to Plugins > Installed Plugins.

Anyone can mark reviews for potential removal if the content violates the guidelines outlined above.

To flag a review, click the vertical three-dot icon to the top-right of the review, followed by the Report review menu option.

Flagged reviews are sent to our team for moderation: we’ll review them within 10 business days.