Customer experience with the Stripe extension

After the Stripe extension is installed and configured, customers will be able to use it to complete purchases on your site.

If you’d like to make a test payment or better understand the customer experience when interacting with the Stripe extension, this section of our documentation is the perfect place to learn more!

The Stripe extension is designed for customers to place real charges on real payment methods, such as credit and debit cards.

The Stripe extension also provides a test mode, which simulates the real payments process as closely as possible. This allows you to try out the Stripe extension on your site without charging a live payment method.

Please see our testing guide for instructions on how to enable and use test mode.

The Stripe gateway has several settings that impact how customers experience your site’s checkout page. Please see our checkout page documentation for details about how you can adjust these settings so that they provide the experience you want for your customers.

You can also read over our express checkouts guide for information about what is required for express checkouts to appear for customers.

The Stripe extension allows you to offer more payment options than just cards. These additional payment methods are offered to customers depending on their geographic location and the currency they’re purchasing in.

Check out our additional payment methods guide to learn more about how these payment methods appear to customers and what’s required for them to be displayed.

The Stripe extension supports 3D Secure (also known as “3DS” or “SCA”), which is an additional authentication step from their bank that customers must complete before placing their order. This can help reduce fraud.

You can learn more about the 3DS customer experience here.

The Stripe extension supports co-badged (or “co-branded”) cards in accordance with Regulation (EU) 2015/751.

Cartes Bancaires cards are the only co-badged cards supported by Stripe. You can read more about testing co-badged cards and how customers can use them here.

WooPayments and the Stripe extension can be activated simultaneously. However, when they are active at the same time, it can cause some issues.

We recommend consulting this page if you’d like to compare WooPayments and the Stripe extension.