Customer Price Offer

Customer Price Offer – Offer Your Price allows customers to negotiate product prices directly on your WooCommerce store.

Store owners can approve, reject, or counter offers manually or automatically, enabling flexible pricing while maintaining full control.

This plugin is suitable for:

• B2C & B2B stores
• Wholesale pricing
• Private / RFQ-based stores
• High-value or negotiable products

Setup and Configuration

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Getting started

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To set up your store with Customer Price Offer – Offer Your Price:

1. Go to: WooCommerce > Settings > Price Offers.
2. Tick the checkbox to Enable
3. Set the plugin configuration options according to your preferences.
4. Save changes.

Usage

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How the Offer System Works

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1. Customer clicks “Make an Offer”
2. Customer submits:
   • Offered price
   • Quantity
   • Optional message
3. Offer is:
   • Auto-approved (if rules match)
   • Auto-rejected (if rules match)
   • Sent to admin for moderation
4. Admin can:
   • Approve
   • Reject
   • Send counter-offer
5. Customer receives email notification
6. Approved offer generates a special purchase link
7. Order usage is tracked per offer

General Settings

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Location:
WooCommerce → Settings → Price Offers → General

Option	Description
Enable Plugin	Enable or disable offer system globally
Private Shop Mode	Hide prices & Add to Cart until offer is approved
Display on Product Pages	Show “Make an Offer” on product pages
Display on Shop Pages	Enable offers on shop & category pages
Allow Guest Offers	Allow non-logged-in users to submit offers
Allowed User Roles	Restrict which roles can make offers
Show Minimum Offer Price	Display minimum acceptable price hint
Show Expiry Counter	Show countdown for approved offers

Offer Rules

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Location:
WooCommerce → Settings → Price Offers → Offer Rules

Rule	Purpose
Minimum Offer Percentage	Lowest acceptable offer vs original price
Maximum Offers per Customer	Limit pending offers per user
Maximum Offers per Product	Prevent offer spam
Offer Expiry Days	Automatically expire approved offers
Offer Usage	Single-use or multiple-use offers

Automation (Auto Approval & Rejection)

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Location:
WooCommerce → Settings → Price Offers → Automation

Auto Approval Format:

min_product_price:min_offer_percentage:min_quantity

Example

500:90:5

✔ Auto-approve offers ≥ 90% for products priced above 500 with quantity ≥ 5

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Auto Rejection Format:

max_product_price:max_offer_percentage:max_quantity

Example

500:60:1

✔ Auto-reject offers below 60% for products priced under 500

Email Notifications

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Location:
WooCommerce → Settings → Price Offers → Email Settings

Available Emails

• New Offer (Admin)
• Offer Approved (Customer)
• Counter Offer (Customer)
• Offer Rejected (Customer)

✔ Rich text editor
✔ Custom subjects
✔ Dynamic placeholders
✔ Custom admin email address

Exclusions

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Location:
WooCommerce → Settings → Price Offers → Exclusions

Exclusion Type	Description
Categories	Disable offers for selected categories
Products	Disable offers for specific products
Sale Products	Disable offers on discounted items
Product Types	Exclude grouped / external / others

Admin Offer Management

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Location:
WooCommerce → Price Offers

Admins can:

• View all offers in one table
• Filter by status, date, customer, product
• Approve / Reject / Counter offers
• Add/Edit offers manually
• View expiry dates
• Copy special purchase links

Counter Offers

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• Admin sends counter price
• Optional message included
• Customer receives email
• Offer status updated automatically

Offer Orders Tracking

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Each approved offer tracks:

• Orders placed
• Quantity used
• Remaining usage
• Linked WooCommerce orders

Admin-Created & Editable Price Offers

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Create New Offers from Admin

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Admins can manually create price offers without customer interaction.

Location:
WooCommerce → Price Offers → Add New

Admin can define:

• Customer name & email
• Product and variation
• Offered price
• Quantity
• Offer status
• Expiry date
• Admin message

This allows store owners to:

• Offer custom prices to specific customers
• Handle offline negotiations
• Create offers via phone, WhatsApp, or email discussions

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Edit Existing Offers

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Admins can edit any existing offer at any time, including:

• Offered price
• Quantity
• Status (Pending / Approved / Rejected)
• Expiry date
• Admin response message

Edits are immediately reflected for the customer.

Approved Offer Shareable Link (Universal Access)

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Each approved offer generates a unique, secure purchase link.

How It Works

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• Admin copies the offer link
• Link can be shared via:
  • Email
  • WhatsApp
  • SMS
  • CRM tools
  • Any external platform
• Anyone with the link can use the offer

Key Characteristics

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✔ No login required
✔ No coupon code needed
✔ Automatically applies approved price
✔ Linked to specific product & quantity
✔ Usage tracked per offer

Private Shop Mode – Full Price Control

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What Is Private Shop Mode?

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Private Shop Mode completely hides:

• Product prices
• Add to Cart buttons

Customers cannot purchase anything without an approved offer.

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Behavior in Private Shop Mode

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Scenario	Result
Customer visits product page	Price hidden
Add to cart button	Hidden & blocked
Offer approved	Only approved price shown
Real product price	Never visible

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Critical Advantage

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With Private Shop Mode enabled:

• Admin can sell products at any price
• Approved price does NOT depend on real product price
• Works for both lower and higher negotiated prices

Admin-Controlled Pricing Override

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When an offer is approved:

• The approved offer price replaces the product price
• Original product price remains hidden
• Price override applies also via offer link

Admin can:

• Sell high-value products at premium prices
• Sell low-priced products at higher negotiated values
• Fully decouple offer price from catalog price

Security & Performance

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• WordPress nonces
• Role-based access
• Sanitized inputs
• Optimized queries
• WooCommerce coding standards

Compatibility

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• WooCommerce supported
• Variable products supported
• Translation-ready
• WPML compatible
• RTL ready

Troubleshooting

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This section helps resolve common issues related to offer submission, automation rules, emails, and order usage.

1. “Make an Offer” Button Not Visible

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Possible Causes

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• Plugin is disabled
• Product or category is excluded
• Product is already on sale
• Product type is excluded
• User role is not allowed

Solutions

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✔ Go to WooCommerce → Settings → Price Offers → General

• Ensure Enable Plugin is checked
• Enable Display on Product Pages or Shop Pages

✔ Go to Exclusions tab

• Remove the product or category from exclusions
• Disable Exclude Sale Products if needed

✔ Check Allowed User Roles

• Ensure the current user role is allowed to make offers

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2. Guest Users Cannot Submit Offers

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Possible Causes

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• Guest offers are disabled
• Email field validation error

Solutions

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✔ Go to General Settings

• Enable Allow Guest Offers

✔ Verify email notifications are enabled

• Guest users rely on email for offer updates

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3. Offers Are Not Auto-Approved

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Possible Causes

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• Automation is disabled
• Incorrect rule format
• Offer price or quantity does not meet conditions

Solutions

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✔ Go to Automation tab

• Enable Auto Approve

✔ Check rule format carefully:

min_product_price:min_offer_percentage:min_quantity

✔ Example:

500:90:5

✔ Ensure:

• Product price ≥ min_product_price
• Offered price ≥ percentage rule
• Quantity ≥ min_quantity

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4. Offers Are Not Auto-Rejected

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Possible Causes

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• Auto rejection is disabled
• Rule logic does not match product price
• Offer percentage is higher than rejection threshold

Solutions

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✔ Enable Auto Reject in Automation settings
✔ Verify rule format:

max_product_price:max_offer_percentage:max_quantity

✔ Example:

500:60:1

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5. Customer Did Not Receive Offer Emails

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Possible Causes

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• Email notifications disabled
• Incorrect admin email
• Hosting mail configuration issue

Solutions

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✔ Go to Email Settings

• Enable customer and admin notifications
• Verify admin email address

✔ Test WordPress email sending
✔ Recommended: use SMTP plugin (WP Mail SMTP, FluentSMTP)

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6. Counter Offer Not Delivered to Customer

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Possible Causes

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• Email template removed placeholders
• Email notification disabled
• Spam filtering

Solutions

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✔ Restore default email template
✔ Ensure {counter_price} placeholder exists
✔ Test using a valid customer email
✔ Check spam folder

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7. Approved Offer Cannot Be Used at Checkout

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Possible Causes

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• Offer expired
• Offer usage limit reached
• Product variation mismatch

Solutions

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✔ Check offer expiry date
✔ Verify offer usage type:

• Single-use vs Multiple-use

✔ Ensure customer uses the special offer link

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8. Offer Expiry Countdown Not Displaying

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Possible Causes

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• Expiry days set to 0
• Countdown disabled
• Theme conflict

Solutions

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✔ Go to General Settings

• Enable Show Expiry Counter
• Set Offer Expiry Days

✔ Test with default WooCommerce theme

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9. Order Not Appearing Under Offer Orders

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Possible Causes

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• Order not completed
• Offer not applied via special link
• Quantity mismatch

Solutions

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✔ Ensure order status is valid
✔ Verify order was placed using offer link
✔ Check offer usage quantity limit

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10. Automation Works for Some Products Only

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Explanation

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Automation rules depend on:

• Product price
• Offered percentage
• Quantity requested

Different products may not meet the same rule criteria.

Solution

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✔ Add multiple automation rules (one per line)
✔ Use tiered rules for different price ranges

FAQs

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Help customers by answering commonly asked questions.