Use Case: Automatically apply a coupon when a customer has made more than X orders

Overview

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Store owners frequently wish to give special discounts to loyal customers after a certain number of orders are completed.

With Smart Coupons, you can set a coupon to apply automatically when the customer has placed more than X orders. This helps store owners create a smooth loyalty experience without requiring customers to enter coupon codes manually.

Business Scenario

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A store owner wants to run a loyalty promotion:

• Customers who have placed more than 5 orders will automatically receive a 10% discount on their next purchase.
• Customers who have not yet reached 5 orders should not get the discount.
• The coupon should apply automatically at the cart or checkout, based on the customer’s email.

This creates a seamless reward system that encourages customers to return and complete more purchases.

How it works with Smart Coupons

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When the coupon is auto-applied in the cart or checkout:

1. The customer enters or uses an email address.
2. The system checks how many completed orders exist for that email.
3. If the count is greater than the number specified, the coupon applies.
4. If not, the coupon will not auto-apply.

Steps to set up

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Step 1: Create the loyalty coupon

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1. Go to Marketing > Coupons > Add New.
2. Set a coupon name, e.g., LoyalCustomer10.

Step 2: General settings

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In the General tab:

1. Discount type: Percentage discount
2. Coupon amount: 10
3. Enable Auto Apply. For more details, you can refer to the documentation here.

Step 3: Add the order count restriction

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In the Usage restriction tab:

1. Scroll to Smart Coupons Restrictions and choose “Number of orders made” from the dropdown.
2. Select the condition “Greater than” and enter the order count as “5” to set the restriction.
3. For more details on setting this up, you can refer to the documentation here.

This ensures only customers with more than 5 completed orders receive the discount.

Step 4: Publish the coupon

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Click Publish to save the settings. Your loyalty-based auto-apply coupon is now fully enabled.

Customer Experience

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If a customer has completed more than 5 orders:

• They enter their email at the cart/checkout.
• Smart Coupons detects their previous orders.
• The 10% loyalty discount applies automatically.

If they have not reached the order count restriction, no discount is applied.

Conclusion

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Smart Coupons makes it easy to reward loyal customers based on their purchase history. By combining the order count restriction with Auto Apply, you can deliver personalized discounts that feel effortless and build long-term customer loyalty.