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  2. Advanced Notifications

Advanced Notifications

The Advanced Notifications extension for WooCommerce lets you set up order and stock notifications for users other than the admin user. These can be used for anything; notifying staff and users of sales, sending stock notices to suppliers, or even sending new orders to drop shippers.

To get started, go to WooCommerce > Notifications and click on the “Add notification” button:

WooCommerce Advanced Notifications - Notifications Screen

Creating a Notification

When creating an advanced notification, the first section asks for information about the recipient:

The name of the recipient will be displayed in the emails the recipient receives.

The email addresses (which can be comma-separated if multiple addresses should be used) will receive the notifications.

Below those fields you can add some additional details such as telephone and address; these are not used by the plugin but may be useful for your reference.

In the next section, you can choose what notifications your recipient should receive, and in what format.

The following options are available:

Email format

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Choose plain text or HTML emails (default). Some users may prefer plain text, as they might be less likely to get caught in spam filters.

Enable notifications

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Choose from:

  • Purchases – Sent when an order has been purchased, not when the original order is created (uses pending_to_processing, pending_to_completed, failed_to_processing, failed_to_completed). These notifications contain order and customer details.
  • Low stock – Sent when an item is getting low is stock (based on the threshold set in WC settings). These emails contain stock and product information.
  • Out of stock – Sent when an item is out of stock. These emails contain stock and product information.
  • Backorders – Sent when an item is backordered (stock < 0 ). These emails contain stock and product information.
  • Refunds – Sent when a refund is issued.
  • On hold – not enabled by default, needs to be activated via filter.

These are the types of notifications this recipient will receive.

Include all items

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Select if you would like to include all order items in the email.

Include prices

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Choose whether or not prices for products will be hidden in the email.

Include order totals

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Choose whether or not order totals for products will be hidden in the email.

Notification triggers

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Triggers determine which products and orders trigger notifications to be sent. You may select the below from the drop-down:

  1. All purchases – Any order item will trigger a notification
  2. Product categories – Purchases of products in the product category will trigger a notification.
  3. Product shipping classes – Purchases of products in the product shipping class will trigger a notification.

Depending on how you set up your triggers, it is possible to send multiple people an email regarding a single customer’s purchase (whether it be one product or multiple).

You can leave this blank if you want to use per-product trigger (see below). When using this, only the matching trigger’s product will be displayed in the notification – this keeps other products hidden and private.

If you choose All purchases, all products will be included in the email.

Assigning per-product triggers to notifications

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After setting up a notification with per-product triggers, you can set up notifications to apply to selected products only. To do this, edit the product itself and look for the notifications box:

WooCommerce Advanced Notifications - Per Product

Choose the recipients who should get notifications for the product. This will apply to all of the recipients configured notifications.

Note, this box will only be displayed if you have a per-product triggered notification setup in advance.

The Recipients List

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After adding your recipient they will be listed on the main notifications screen shown below.

WooCommerce Advanced Notifications - Notifications

Edit or delete the recipient by hovering over their name in the list under the Recipient column.

The Email Template

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Changing the email template

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The following email templates for this plugin are in the email folder:

  • new-order.php
  • new-order-plain.php
  • refunds.php
  • refunds-plain.php

You can override these templates and customize by placing them inside your theme folder using this structure, for example:

  • yourtheme/woocommerce-advanced-notifications/emails/new-order.php

Other notification emails use the default WooCommerce email template, and there are no specific template override files for them.

Additional Notifications via Filters

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Previously, when Purchases notifications were enabled, a notification would also be sent when an order changed status from Pending Payment to On Hold by using pending_to_on-hold. Since 1.2.33, this is no longer the case.

To re-enable this functionality, add the filter below to a custom plugin, or via a code snippets plugin (it will currently not work when added to the functions.php file of a theme).

add_filter( 'woocommerce_advanced_notifications_purchase_pending_to_on-hold', '__return_true' );

Questions & Support

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