Documentation

Advanced Slack Integration

Overview

The Advanced Slack Integration for WooCommerce plugin provides comprehensive integration between your WooCommerce store and Slack, enabling real-time notifications for order status changes, product stock changes, customer reviews, and automated business reports.

Key benefits:

Real-time order status updates in Slack
Automated daily/weekly/monthly sales reports
Low stock and out-of-stock alerts
New product review notifications
Customizable notification messages with dynamic shortcodes
Support for public channels, private channels, and direct messages
Product-specific notification settings

Installation

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The simplest way to start using a product from WooCommerce.com is to use the “Add to store” functionality on the order confirmation page or the My subscriptions section in your account.

Navigate to My subscriptions.
Find the Add to store button next to the product you’re planning to install.
Follow the instructions on the screen, and the product will be automatically added to your store.

Alternative options and more information at:
Managing WooCommerce.com subscriptions.

Adding a WooCommerce.com subscription to your store

Usage

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Get Bot Token:

After installing ,In WordPress, go to WooCommerce → Settings → Integration → Slack Integration
Paste the token in the “Slack Bot Token” field
Click “Save Changes”
Follow the steps in the video to create Slack Bot Token
Click “Test Connection” to verify the setup
If successful, you’ll see a confirmation message

2. Order Notifications
Configure notifications for various order status changes:

Go to WooCommerce → Settings → Integration → Slack Integration
Navigate to the “Order Notifications” tab

For each order status (Pending, Processing, Completed, etc.):
- Enable/disable notifications . If enabled , it will send the notification . If disabled it will not send any notification to slack
- Select message type (Public Channel, Private Channel, or Direct Message) .
- Choose the specific channel or user. You can see your all channel and users in dropdown. You just need to choose one . The message will be delivered to the channel / member you will select .
- Customize the message using available shortcodes
  
  Automated Reports:
- Configure daily, weekly, and monthly reports
- Enable/disable notifications . If enabled , it will send the notification . If disabled it will not send any notification to slack
- Select message type (Public Channel, Private Channel, or Direct Message) .
- Choose the specific channel or user. You can see your all channel and users in dropdown. You just need to choose one . The message will be delivered to the channel / member you will select .
- Customize the message using available shortcodes
- Daily Reports – Sent Daily
- Weekly Report : Monday at 9:00 AM , 9:30 AM and 10:00 AM
- Monthly Report : First day at 9:00 AM , 9:30 AM and 10:00 AM
High-Value Order Notifications :

This notification is designed to alert you immediately when an order exceeds a specific monetary threshold you define. It’s perfect for spotting big-ticket sales, VIP customers, or potential fraud attempts that need quick attention.

How It Works (The Logic):
Trigger: A customer completes checkout and an order is created (woocommerce_checkout_order_processed).
Check: The plugin checks if this notification is enabled and then grabs the order total.
Condition: It compares the order total against your configured threshold amount (e.g., $500).
Action: If the order total meets or exceeds the threshold, the notification is sent to the specified Slack channel or user.

Configuration Settings:
Enable notification: Turn this feature on/off.
Threshold Amount: The minimum order total required to trigger the alert (e.g., 500).
Message Type: Choose where to send the alert (Public Channel, Private Channel, or Specific Member).
Message: The customizable text sent to Slack. You can use order shortcodes here.

Repeat Customer Purchase Notification

This notification celebrates customer loyalty. It triggers when a customer places an order and their lifetime order count reaches a certain number you set.

How It Works (The Logic):

Trigger: A customer completes checkout and an order is created (woocommerce_checkout_order_processed).
Check: The plugin checks if this notification is enabled and confirms the order is from a registered customer (not a guest).
Calculation: It fetches the total count of completed orders for that customer’s ID.
Condition: It checks if this new order brings their total order count to your configured threshold (e.g., 3 orders).
Action: If the condition is met, the celebration message is sent to Slack.

Configuration Settings:

Enable notification: Turn this feature on/off.
Order Threshold: The number of orders a customer must have to be considered a “repeat” customer (e.g., 3). Note: It triggers when they reach this number.
Message Type: Choose where to send the alert.
Message: The customizable text sent to Slack. You can use special order shortcodes and the [order_count] shortcode.

6. Product Notifications
Configure notifications for product-related events:

Go to WooCommerce → Settings → Integration → Slack Integration
Navigate to the “Product Notifications” tab
Configure alerts for:
- Low stock
- Out of stock
- Back in stock
- New reviews
Product-Specific Settings:
- Edit any WooCommerce product
- Navigate to the “Slack Notification” tab
- Override global settings for this specific product

7. Shortcodes

Order Shortcodes
These shortcodes extract data from the WooCommerce order currently in context.

Shortcode	Example Output	Description
`[order_id]`	`#10025`	The WooCommerce order number.
`[order_total]`	`$150.00`	The order’s total amount, formatted with the currency symbol.
`[order_status]`	`Processing`	The current status of the order (e.g., Processing, Completed).
`[order_date]`	`May 5, 2024`	The date the order was created.
`[payment_method]`	`Credit Card (Stripe)`	The payment gateway/method used for the order.
`[shipping_method]`	`FedEx 2-Day`	The shipping method selected by the customer.
`[customer_name]`	`John Doe`	The customer’s billing first and last name.
`[customer_email]`	`john@example.com`	The customer’s email address.
`[customer_phone]`	`+1234567890`	The customer’s billing phone number.
`[customer_lifetime_orders_count]`	`5`	The total number of orders this customer has placed.
`[customer_lifetime_spent_amount]`	`$1,250.00`	The total amount of money this customer has spent.
`[first_purchase_date]`	`May 5, 2022`	The date of this customer’s first purchase.
`[shipping_address]`	`123 Main St, NY, USA`	The full formatted shipping address.
`[billing_address]`	`456 Billing Ave, CA, USA`	The full formatted billing address.
`[order_items]`	`2x T-Shirt ($40), 1x Jeans ($80)`	A list of all products in the order with quantities and prices.
`[product_names]`	`T-Shirt, Jeans`	A comma-separated list of the product names in the order.
`[product_sku_list]`	`TSHIRT-01, JEANS-02`	A comma-separated list of the product SKUs in the order.
`[product_quantities]`	`2, 1`	A comma-separated list of the quantities ordered for each product.
`[product_categories]`	`Clothing, Men`	A comma-separated list of the categories the ordered products belong to.
`[order_count]`	`42`	Dynamic shortcode. See Statistics section below.

Product Shortcodes
These shortcodes extract data from the WooCommerce product currently in context (e.g., in a low stock alert).

Shortcode	Example Output	Description
`[product_id]`	`142`	The internal WordPress ID of the product.
`[product_name]`	`Premium T-Shirt`	The title/name of the product.
`[product_sku]`	`TSHIRT-PREMIUM`	The unique SKU (Stock Keeping Unit) of the product.
`[product_price]`	`$29.99`	The product’s current active price.
`[product_regular_price]`	`$39.99`	The product’s regular price (if it is on sale).
`[product_sale_price]`	`$29.99`	The product’s sale price.
`[product_stock]`	`42`	The current stock quantity of the product.
`[product_stock_status]`	`instock`	The stock status (`instock`, `outofstock`, `onbackorder`).
`[product_type]`	`simple`	The product type (`simple`, `variable`, `grouped`, etc.).
`[product_weight]`	`0.5 kg`	The product’s weight, formatted with the unit.
`[product_dimensions]`	`10 × 20 × 5 cm`	The product’s dimensions (L × W × H), formatted with the unit.
`[product_tags]`	`Summer, Cotton`	A comma-separated list of the product’s tags.
`[product_attributes]`	`Color: Blue, Size: L`	The product’s attributes (e.g., for variable products).

Statistics & Report Shortcodes

These powerful shortcodes calculate and return store-wide statistics. They are primarily used in automated reports.

Shortcode	Example Output	Description
`[revenue_today]`	`$1,250.00`	The total revenue generated today.
`[revenue_yesterday]`	`$980.50`	The total revenue generated yesterday.
`[revenue_last_7_days]`	`$8,750.00`	The total revenue from the last 7 days (rolling).
`[revenue_last_30_days]`	`$42,300.00`	The total revenue from the last 30 days (rolling).
`[revenue_this_month]`	`$15,200.00`	The total revenue for the current calendar month.
`[revenue_last_month]`	`$18,450.00`	The total revenue for the previous calendar month.
`[revenue_last_3_months]`	`$56,700.00`	The total revenue from the last 3 calendar months.
`[revenue_last_6_months]`	`$112,500.00`	The total revenue from the last 6 calendar months.
`[orders_today]`	`15`	The total number of orders placed today.
`[orders_yesterday]`	`12`	The total number of orders placed yesterday.
`[orders_last_7_days]`	`85`	The total number of orders from the last 7 days.
`[orders_last_30_days]`	`320`	The total number of orders from the last 30 days.
`[orders_this_month]`	`210`	The total number of orders this calendar month.
`[orders_last_month]`	`195`	The total number of orders last calendar month.
`[orders_last_3_months]`	`580`	The total number of orders from the last 3 calendar months.
`[orders_last_6_months]`	`1,150`	The total number of orders from the last 6 calendar months.
`[top_selling_products]`	`Product A (Sold: 42, Revenue: $1,200.00)<br>Product B (Sold: 35, Revenue: $980.00)`	Dynamic shortcode. Shows top-selling products. Requires attributes: `time` and `limit`.
`[order_count]`	`42`	Dynamic shortcode. Count of orders filtered by status and time. Requires attributes: `status` and `time`.
`[total_refunded]`	`$1,250.00`	Dynamic shortcode. The total amount refunded in a specified time period. Requires attribute: `time`.
`[products_low_stock]`	`Product Name (Stock: 1) Product Name2 (Stock: 3)`	Dynamic shortcode. Lists products at or below a stock threshold. Requires attributes: `threshold`, `time`, `limit`.

Dynamic Shortcode Attributes:

time: today, yesterday, 3_days, 7_days, 15_days, 1_month, 3_months, 6_months, 9_months, 1_year, 2_years, all_time
status: completed, processing, failed, cancelled, refunded
limit: A number (e.g., 5 to show the top 5 products).
threshold: A number for the low stock level (e.g., 5 for stock ≤ 5).

Review Shortcodes

These shortcodes extract data from a product review and are used in the “New Review” notification.

Shortcode	Example Output	Description
`[review_id]`	`142`	The internal ID of the review/comment.
`[review_author]`	`John Doe`	The name of the person who submitted the review.
`[review_email]`	`john@example.com`	The email address of the reviewer.
`[review_rating]`	`5`	The rating given in the review (a number from 1 to 5).
`[review_content]`	`Great product!`	The text content/body of the review.
`[review_date]`	`May 5, 2024`	The date the review was submitted.
`[review_product]`	`Premium T-Shirt`	The name of the product that was reviewed.
`[review_product_link]`	`https://example.com/...`	The direct URL to the product that was reviewed.