WooCommerce Zapier Integration

Tip:

This document applies to WooCommerce Zapier version 2, which includes a lot of requested new features and improvements to functionality.

Existing users, please see our Migration Guide for instructions on how to migrate your existing Zaps to the new WooCommerce App by 30 April 2022.

Introduction

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WooCommerce Zapier integrates your WooCommerce store with 5000+ cloud apps and services via the Zapier web automation service.

Send your WooCommerce Order, Product, Customer, Coupon, Booking¹ or Subscription² data to 5000+ Zapier-enabled apps.

Or use Zapier to automatically create or update WooCommerce Order, Product, Customer, Coupon or Subscription² data from a Zap.

Tip: The actual fields and data can vary depending on the WordPress and WooCommerce versions installed, and by installed plugins and settings. If you are using an Actions template, please refresh the fields to make sure everything is updated to match your individual store.

Have a Question Before You Buy?

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Please review our Frequently Asked Questions or fill out our Pre-Sales enquiry form, and we will happily answer your questions about WooCommerce Zapier.

Purchasing WooCommerce Zapier

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You can purchase WooCommerce Zapier from the WooCommerce.com Extension Store.

All purchases include one year (12 months) of updates and support, and have a 30-day money-back guarantee, allowing you to try WooCommerce Zapier risk-free.

Please review the WooCommerce Zapier System Requirements before purchasing.

After purchasing, please proceed to the Installation guide for details on how to install WooCommerce Zapier.

Buy Now

What’s New

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New “Update Product Stock Quantity” Action

We introduced a new intelligent action that adopts how to target the product and how to change the stock quantity. Users can choose between ID or SKU and decide how to apply the incoming value (set as a new value, increment by or reduce by). For example, it allows users to process stock intake without knowing the current quantity beforehand.

Please see the Actions section for full details on the new action.

WooCommerce Zapier Plugin Version 2.5 Required: Please ensure you update the WooCommerce Zapier plugin to version 2.5.0 to use this Action.

17 New “Status Changed To …” Trigger Rules

Easily trigger Zaps when an Order, Subscription² or Booking¹ changes to a specific status, without needing to use multi-step Zaps.

Please see the Trigger Rules section for full details on the new trigger rules.

WooCommerce Zapier Plugin Version 2.4 Required: Please ensure you update the WooCommerce Zapier plugin to version 2.4.0 or later in order to use this Trigger Rule.

Transfer by Zapier

Easily move data in bulk using Transfer by Zapier.

• Bulk export WooCommerce data to 5000+ apps.
• Bulk import data into WooCommerce from other Zapier apps.

See here for full details on Transfer by Zapier.

WooCommerce Bookings Support

WooCommerce Bookings¹ is now supported – see here for more details.

WooCommerce Zapier Plugin Version 2.2 Required: Please ensure you update the WooCommerce Zapier plugin to version 2.2.0 or later in order to use Bookings in your Zaps.

Two-Way Integration

The WooCommerce Zapier integration is two-way, and now supports Actions. You can use Zaps to create new and update existing Order, Product, Customer, Coupon, Booking¹, or Subscription² data in WooCommerce.

New Triggers

WooCommerce Zapier now has four times (4x) the number of available trigger events, giving you 3 times as many opportunities and reasons to send your WooCommerce store data to Zapier.

Simplified Zap Creation

The Zap creation process is simplified and is now fully managed via the zapier.com interface. There is no more requirement to create corresponding Zapier Feeds in WooCommerce.

New Resources (Data Types)

WooCommerce Zapier Version 2 adds support for Products and Coupons, in addition to the already supported Orders, Customers and Subscriptions².

Powered by REST API

Giving you increased access to more data fields as well as more robust and reliable data delivery via WooCommerce webhooks.

Secure by Design

Secure HTTPS communication between WooCommerce and Zapier, as well as a new authentication method, will help improve data confidentiality and integrity.

And More

Please see the release notes for full details of recent changes and improvements.

Installation

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Purchase WooCommerce Zapier

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To use WooCommerce Zapier, you will need to purchase the WooCommerce Zapier extension from the WooCommerce.com Extension Store.

Zapier Account

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You will also need a Zapier Account.

Zapier Offers Both Free and Paid Plans:

WooCommerce Zapier can be used with a free Zapier plan, however, advanced functionality such as Premium Apps, Multi-step Zaps (to use Filter and Paths) are only available for paid plans.

Free plans also have limits on the number of tasks per month, so WooCommerce stores with higher order volumes will be more likely to need a paid Zapier plan.

For further information on pricing see Zapier’s Plans & Pricing page.

If you don’t have one, you can sign up on the Zapier website. Select the Sign Up button or just enter your information in the available form.

System Requirements

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The WooCommerce Zapier plugin has the following minimum requirements:

Item	Requirement
PHP	Version 7.2 or higher (We recommend using PHP 7.4 or greater3)
WordPress	Version 5.7 or higher
WooCommerce	Version 6.0 or higher
WooCommerce/WordPress Account	Account needs to be an administrator role4
WordPress Permalinks	Pretty permalinks enabled 5
HTTPS	Site needs to be accessible via https://
WooCommerce REST API	Running and operational6
WordPress cron	Running and operational
Zapier Account	Free or paid plans7

Note: – Cron is a standard part of WordPress. WooCommerce’s Action Scheduler depends on it. If not running, this plugin will not work. See the No Data is Being Sent to Zapier chapter.

Installation

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There are two different methods to install your WooCommerce Zapier extension:

1. One-Click Install/Update Method

If you have connected your WooCommerce.com account to your website, go to your WordPress Dashboard —> Side Menu —> WooCommerce —> Extensions —> WooCommerce.com Subscriptions screen and click the one-click Download button next to WooCommerce Zapier. This is also the easiest way to keep your WooCommerce Zapier plugin up to date.

This article explains how you can connect your account to your WooCommerce store to activate in-dashboard one-click downloads/updates.

Trouble Updating WooCommerce Zapier?:

If you encounter an error updating WooCommerce Zapier, see here for suggestions.

2. File Upload

You can also log in to your WooCommerce’s account and go to the Downloads page to download the latest zip file of the extension to your computer.

From your WordPress Dashboard, go to Side Menu —> Plugins screen and click the Add New and then Upload Plugin button at the top of the page. Select the zip file from your computer and click the Install Now button then the Activate button to active WooCommerce Zapier.

Tip: Some web browsers automatically unarchive downloaded Zip files. Make sure this functionality is disabled.

We also suggest going to WordPress Dashboard —> Side Menu —> WooCommerce —> Extensions —> WooCommerce.com Extensions screen to connect your WooCommerce.com account, so that you have access to future WooCommerce Zapier versions from within your WordPress Dashboard.

Check the Installation

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Finally, it is best to go to the WordPress Dashboard —> Side Menu —> WooCommerce —> Status screen, and review the Active Plugins section to ensure that the WooCommerce Zapier plugin is up to date.

Congratulations!:

WooCommerce Zapier is now installed.

Please proceed to the Usage guide for details on how to use WooCommerce Zapier.

Usage

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Once you have installed the WooCommerce Zapier plugin on your WooCommerce store, configuring your Zaps/integrations (Triggers and Actions) is done via the Zapier.com website.

Make a Zap

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Tip: If you haven’t created a Zap before, please refer to Zapier’s key concepts article before proceeding.

To create a WooCommerce Zap, we recommend using one of the Zap templates, as it is typically quicker than hand-crafting your Zap from scratch.

Tip: The actual fields and data can vary depending on the WordPress and WooCommerce versions installed, and by installed plugins and settings. If you are using an Actions template, please refresh the fields to make sure everything is updated to match your individual store.

If you would like to start from scratch, go to your Zapier dashboard page on zapier.com and press the Create Zap button on the left sidebar to set up a new Zap. Alternatively, you can start typing directly on that page.

Authenticate

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When you create your first WooCommerce Zap, you will be asked to choose your WooCommerce account.

The authentication process involves the Zapier.com service connecting to your WooCommerce store using your WordPress administrator username and password.

Please ensure you complete the authentication dialogue window correctly:

• In the WordPress Site Address (URL) field, enter the URL to your WordPress website’s home (front) page. Be sure the URL starts with https:// and do not include the trailing slash.
  For example: https://example.com
  If in doubt, go to the WordPress Dashboard —> Side Menu —> Settings —> General screen and copy the Site Address (URL) field value and paste it into the WordPress Site Address (URL) field in the authentication dialogue window.
• In the WordPress Username field, enter your administrator username or email address that you use when logging into the WordPress dashboard.
• In the WordPress Application Password field, create an Application Password for your WordPress administrator account, and enter it here.

Use a WordPress Application Password:

Using an application password (rather than your regular password) improves compatibility with security-related plugins and services. See details in the Security Plugins chapter.

To set up an Application Password, go to WordPress Dashboard —> Side Menu —> Users —> Profile screen and press the “Add New Application Password” button. Please see here for details.

Can’t see the Application Passwords settings in WordPress? Please see here for suggestions.

Alternatively, if you are unable to create an Application Password, you can use your regular WordPress password.

Click the Yes, Continue button to complete the process.

Congratulations, you have successfully authenticated!

What’s next?

• If you would like to send WooCommerce data to your Zap, please continue to the Trigger chapter.
• Alternatively, if you would like to create new (or update existing) WooCommerce data from your Zap, please go to the Action chapter.

Note: If you encounter issues while authenticating, please refer to our Troubleshooting Authentication Errors documentation.

Trigger (Outgoing Connection)

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This feature allows you to send WooCommerce data to a Zapier Zap.

Step 1: Trigger step

1. In the Choose App & Event step, search for the WooCommerce app and click it.
2. Select the Resource (data type) in the Choose Trigger Event dropdown — for example, Order if you would like to send WooCommerce orders to Zapier.
3. In the Choose Account step, click on Sign in to WooCommerce button to authenticate your Zapier account with your WooCommerce store.
   If you are already authenticated, you can choose the previously used authentication from the WooCommerce account dropdown menu instead.

Note:

Use WordPress Application Passwords feature to authenticate.

If you encounter issues while authenticating, please refer to our Troubleshooting Authentication Errors documentation.

4. The Customise…⁸ step
   • Select a Trigger Rule from the Trigger Rule dropdown to choose which event start your zap. For example, Order created. See here for details on which Trigger Rule to use.
5. In the Find Data step, click the Test & Continue button to retrieve sample data from your WooCommerce store.

Find Data:

When retrieving sample data from your store, it isn’t contextual to the Trigger Rule you have chosen for the Zap. Find Data simply retrieves your most recent store data (regardless of status) when getting sample data.

However, once you turn on your Zap, the trigger rule will apply and should only send relevant data to Zapier.

Step 2: Action step

1. In the Choose App & Event step, choose a service to send your WooCommerce data to.
2. Finish configuring the Action step. Please see Zapier’s instructions on setting up your Zap action for more details.

Step 3: Finishing Zap

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• Optionally Customize your Zap
• You can Name your Zap
• Don’t forget to Turn on your Zap

Tip: To ensure reliable and timely delivery of your WooCommerce data to Zapier, we recommend setting up a server cron job.

Action (Incoming Connection)

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Actions allow you to create new (or update existing) WooCommerce data from a Zapier Zap.

Step 1: Trigger steps

1. In the Choose App & Event step, choose a service to get the source data from.
2. Finish configuring the Trigger.

Step 2: Action steps

1. In the Choose App & Event step, select the WooCommerce app.
2. Choose the Action in the Choose Action Event dropdown — for example, Create Order.
3. In the Choose Account step, click on Sign in to WooCommerce button to authenticate your Zapier account with your WooCommerce store.
   If you are already authenticated, you can choose the previously used authentication from the WooCommerce account dropdown menu instead.

Note:

Use WordPress Application Passwords feature to authenticate.

If you encounter issues while authenticating, please refer to our Troubleshooting Authentication Errors documentation.

4. The Customise…⁸ step
   • Fill in all of the WooCommerce input fields that you want to send data to. You can choose data fields from the Trigger part of your Zap, or you can type in hard-coded values.
5. In the Send Data step, click the Test & Continue button to finish the Action configuration.

Step 3: Finishing Zap

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• Optionally Customize your Zap
• You can Name your Zap
• Don’t forget to Turn on your Zap

Tip: To ensure reliable and timely delivery of your WooCommerce data to Zapier, we recommend setting up a server cron job.

Update a Resource

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This feature allows you to update existing data in WooCommerce from a Zapier Zap. For example, you could create a Zap that updates the inventory (stock) level of a WooCommerce product via a Zap automation.

If you know the ID of a WooCommerce Resource (for example coming from a previous step), you can update that resource with the new Update Action.

Configure your Zap as seen in the Create an Action chapter above, and in the Choose Action Event dropdown select the corresponding Update Action.

Note: Resource ID is Required for Update Steps:

An Update action always needs a valid ID to be specified, so that your Zap knows which record to update.

To help identify the correct Resource ID, you can add a Find step before your update step. The result of your Find step will contain the Resource ID, and then you can use that in the Update step.

Create a Resource

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This feature allows you to create new data in WooCommerce from a Zapier Zap. For example, you could create a Zap that creates a new Customer in WooCommerce whenever they subscribe to your mailing list.

Configure your Zap as seen in the Create an Action chapter above, and in the Choose Action Event dropdown select the corresponding Create Action.

The Zapier Integration (and WooCommerce itself) is quite relaxed when creating a new Resource. You can create orders, products, and subscriptions² without any input, but that’s probably not what you want.

• For Create Coupon, you must provide at least the Coupon code.
• For Create Customer, you must provide at least the Customer email address.

The required fields are clearly labelled in the Zapier interface.

Tip: For more details on each data field, please consult the relevant Field Definitions documentation.

Find a Resource (Search)

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This feature allows you to search for existing WooCommerce data from a Zapier Zap. For example, you could search for a product based on its SKU before updating it in WooCommerce.

Configure your Zap as seen in the Create an Action chapter above, and in the Choose Action Event dropdown select the corresponding Find Action.

After finding a Resource you can immediately create one if its not found. This is a great way to implement synchronisation functionality between two apps using Zapier.

Alternatively, after searching you can add an additional step⁷ to your Zap to use the found Resource/data.

Tip: See the Product Types chapter for a full list of supported WooCommerce product types and functionalities.

Meta Data (Custom Fields)

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WooCommerce is designed to be flexible and extensible. Part of this extensibility is a meta data capability, which extensions/plugins can use to store their additional information/data.

For example, whenever an order is created in WooCommerce, information is often stored in the order’s meta data. Payment gateways (such as Stripe) will often store their fee and/or net revenue information in Order Meta Data.

Moreover, if you are using Custom Fields in your store, then they will typically be stored in meta data also.

In the context of WooCommerce Zapier and your Zaps, the meta data that is available for use in your Zaps is as follows:

• Coupon Meta Data
• Customer Meta Data
• Order Meta Data
• Order Coupon Lines Meta Data
• Order Fee Lines Meta Data
• Order Line Items Meta Data
• Order Shipping Lines Meta Data
• Order Tax Lines Meta Data
• Product Meta Data

Using in Triggers and Searches

WooCommerce meta data is automatically expanded into individual fields to make them more accessible and usable in subsequent steps in your Zaps. Furthermore, for Create… Actions a list of fields is provided for adding multiple meta data records during creation.

For example, if an Order has a stripe_fee meta data field, you can access it using the Meta Data Stripe Fee field in Zaps.

Important:

Several caveats apply when using Meta Data in your Zaps:

• Meta Data fields in WooCommerce are unstructured and typically vary from one resource to another.For example, if multiple payment gateways are used, one order may contain a specific meta data field (key), however, another order may not. This means a meta data field(s) can be missing or can be different in each task. Consider adding a Path or Filter step to your Zap, to conditionally perform separate actions depending on which Meta Data fields exist.
• WooCommerce meta data fields can have multiple values for a single key. In this case, the last meta data value for that key is the one that is used in Zaps. i.e the first value is overwritten by the second value.
• The existing Meta Data, Meta Data Key and Meta Data Value fields are still present for backwards compatibility reasons, however, we do not recommend using these.

When creating or configuring your Zap, the sample data chosen in the Find Data step in your trigger needs to contain the meta data fields that you would like to use in your Zap.

This makes it much easier to complete your Zap setup because the fields will be available in your Action step(s) in your Zap.

Using in Actions (Creates)

In Create Actions, you will see a Meta Data List input section, and the Meta Data input fields are labelled as “Legacy”:

The Meta Data List input field lets you add (set) multiple meta data records at once.

1. In the left-hand field, enter the name (key) of the meta data record you would like to add.
2. In the right-hand field, enter the desired value for the meta data field (you can also use template variables from previous steps when setting the value).
3. If you would like to add/set multiple meta data records, click the plus icon (:fa-plus:) and fill in that key and value also.

The Meta Data (Legacy) fields aren’t typically used, as we recommend using the newer Meta Data List input fields instead.

Transfer by Zapier

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Transfer by Zapier is a new Zapier standalone tool that allows you to move data in bulk.

Instead of setting up a Zap, and having it trigger from only that point onwards, you can use the Transfer by Zapier tool to move/send data in bulk.

You can use it to move WooCommerce data in bulk from WooCommerce to another app of your choosing. Or you can use it to bulk move data from other apps into WooCommerce.

See here for a great summary of Transfer by Zapier.

Warning: Transfer by Zapier is currently available to Zapier users as a beta experience and is subject to change.

Use Cases

Below are some examples of what you can achieve using Transfer by Zapier.

Bulk Exporting WooCommerce Data

You can use Transfer by Zapier to bulk export WooCommerce data to another app.

• Bulk Export Orders from WooCommerce
• Bulk Export Products from WooCommerce
• Bulk Export Customers from WooCommerce
• Bulk Export Coupons from WooCommerce
• Bulk Export Subscriptions from WooCommerce
• Bulk Export Bookings from WooCommerce

This is particularly useful if you ever change one of your underlying systems. For example, if you change your CRM to a new system, you can bulk import WooCommerce data into your new system.

Example: Bulk Export WooCommerce Orders to Xero:

You can use a Transfer with WooCommerce —> Order as the source, and any other Zapier app as the action.

The following example will bulk export your WooCommerce orders, and create a Xero Sales Invoice for each order:

Example: Bulk Export WooCommerce Customers to Mailchimp:

If you would like to send all of your WooCommerce customers a Mailchimp campaign, you can add all of your WooCommerce customers to a Mailchimp list:

Bulk Importing Data Into WooCommerce

You can use Transfer by Zapier to bulk import data from another app into WooCommerce:

• Bulk Import Orders into WooCommerce
• Bulk Import Products into WooCommerce
• Bulk Import Customers into WooCommerce
• Bulk Import Coupons into WooCommerce
• Bulk Import Subscriptions into WooCommerce

Example: Bulk Import WooCommerce Products from a Google Sheet:

If you have a Google Sheet that contains all of your product information, you can use a Transfer with Google Sheets as the source, and WooCommerce —> Create Product as the action:

Using Transfer by Zapier

Please consult the following articles for detailed instructions on how to use Transfer by Zapier:

• Transfer by Zapier: An easier way to move data in bulk
• Bulk import data into apps with Transfer
• Review Transfer details`

WooCommerce as a Source

When using WooCommerce as a source in Transfer by Zapier, all existing WooCommerce Triggers are available for use.

You select your nominated WooCommerce trigger resource, then configure your destination action and map fields, similar to how you map fields in the Zap Editor interface.

Transfer by Zapier will then retrieve all of your WooCommerce data and display it in the Transfer interface.

Info: It may take some time to retrieve all existing data from your WooCommerce store. Please be patient while data is retrieved.

Here is an example when using WooCommerce Products as the source:

You can then filter and/or search your WooCommerce data, and tick the record(s) that you would like to send to your destination app.

This allows you easily select all (or some) of your existing WooCommerce data with a few clicks.

WooCommerce as a Destination (Action)

If using WooCommerce as a destination (action) in Transfer by Zapier, you can send data from any of Transfer by Zapier’s supported source apps, and send that data to WooCommerce.

All existing WooCommerce Actions are available for use in your Transfer.

Advanced Zaps

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In a Zap you can have additional steps between the Trigger and Action steps:

• Use a Find step to access additional data.
• Use the Filter or Paths built-in apps to implement advanced logic or support multiple outputs.
• Use the Formatter built-in app to transform fields values.
• Use the Code built-in app to transform data structures, or calculate new fields.

Note: Multi-steps Zaps require a paid Zapier account⁷. You can add multiple steps in a Zap to combine individual functionalities.

Find Steps

For accessing additional data in your Zap, you can add a Find step between your Trigger and Action steps in your Zap configuration.

You can see a list of available search (find) actions in the Actions and Searches documentation.

Finding Products from Orders

Tip: See the Product Types chapter for a full list of supported WooCommerce product types and functionalities.

If you are using one of the Order Triggers, and want to use the line item product category (or tag) in a subsequent action step as well, you can create a Zap that utilises a Find Product step.

There are two separate ways to implement this, depending on which Trigger you are using:

• Line Item in an Order —> Find Product
• Order —> Looping by Zapier —> Find Product

Line Item in an Order —> Find Product

If you are using the Line Item in an Order trigger, you can configure your Zap like this:

Find Product Zap Configuration”>

Ensure you are using a Line Item in an Order step as Step 1, then add a Find Product action as step 2.

Choose to search by Product ID, and insert the Line Product ID field from step 1 into it. This ensures the Find Product step should searches using the correct (unique) product ID from the order’s line item.

In step 3 of your Zap (the action) you can utilise the categories —> name (or tags —> name) array which you can then use in the next step of your Zap.

Order —> Looping by Zapier —> Find Product

If you are using the Order trigger, an alternative approach is to use a Looping by Zapier step in your Zap like this:

Looping by Zapier –> Find Product Zap Configuration”>

Please see the Looping by Zapier chapter below for more details.

Filter by Zapier

Filter by Zapier allows you to add special conditions to Zaps. For example, using a filter you could configure a Zap to:

• act only on orders for a specific product category
• act only on orders that exceed a specified order value
• act only on orders that are to be shipped to a specific country

Please see Zapier’s help articles for more information on how to use filters in your Zaps.

Paths by Zapier

Paths by Zapier allows you to add branching logic to Zaps. The main advantage of using Paths is that you can create up to three different outputs (paths) within a single Zap.

Please see Zapier’s help article for more details.

Looping by Zapier

Adding a Looping by Zapier action to your Zap lets you perform your desired action more than once per Zap. This is particularly useful with WooCommerce Order triggers, which have multiple line items.

Typically, you would use the Create Loop From Line Items option, with a configuration like this:

Which would allow you then use the 2. Product ID field in a subsequent step (such as a Find Product step):

Please see Zapier’s help article for more details on how to use Looping by Zapier.

Warning: Looping by Zapier is currently a Beta Zapier app and is subject to change.

Formatter by Zapier

With Formatter by Zapier you format data in Zaps. For example, you can split or combine field contents, convert between different number or date formats, or even transform the whole data structure.

Please see Zapier’s help article for more details.

Line Itemizer

Various parts of WooCommerce Zapier require line-item enabled data sources. See the Actions and Searches chapter for a full list of these fields.

The Line Itemizer transform in the Formatter by Zapier app allows you to easily convert comma-separated text or values into line-items that can be used in WooCommerce Zapier Actions.

An Example: Adding Multiple Product Attributes to a Product

The Line Itemizer transform can be used to generate multiple product attributes that are used as part of a Create Product or Update Product action to add multiple Product Attributes to a WooCommerce Product.

In WordPress, go to WordPress Dashboard —> Side Menu —> Products —> Attributes, to see the list of store-wide Product Attributes.

On that screen, hover over one of the attributes you’d like to use and then click on Edit to edit that attribute. Your browser URL bar will show something similar to /wp-admin/edit.php?post_type=product&page=product_attributes&edit=123. Make a note of the edit=123 part of that URL. This part tells you the attribute’s ID (in this example, it is 123).

Repeat the above process for all attributes that you would like to use in your Zap.

Return to your Zap Editor, and before your WooCommerce Create Product or Update Product action, add a new Formatter by Zapier —> Line Itemizer step.

In the Set up action step, enter Attributes into the Line-item(s) Group Name field.

In the Line-item Properties section, type id in the left field, then add another row and type value:

The right-hand id field will be a comma-separated list of Attribute IDs for your store that you would like to assign to the product.

And the right-hand value will be a comma-separated list of Attribute Values for the above Attributes IDs. Typically, this field won’t have manually typed values, it will instead have a comma-separated list of actual values from Step 1 of your Zap.

The output of this new Formatter step will be an array (list) of attribute IDs and their values.

You then pass that output to your Create Product or Update Product step by editing your Create Product or Update Product step, and configuring it similar this:

When your Create Product or Update Product step executes, it will “loop” over each item in the attributes list, and send them all to WooCommerce when creating/updating the product.

The end result should be a product in WooCommerce that has multiple attributes and values assigned to it.

This same technique can be used for any other line-item aware field in WooCommerce Zapier. See the Actions and Searches chapter for a full list of these line-item enabled fields.

Code by Zapier

By adding the Code by Zapier step to your Zap, you can add fields based on the trigger data. For example, you can restructure, simplify or calculate new values. The output can be usable in the subsequent steps.

Please see Zapier’s help article for more details on how to use Javascript code in your Zaps.

Below are some examples of what you can achieve using a Code by Zapier step.

Heads Up:

The following code snippets are provided as examples only.

We are unable to provide support for writing custom code, so you may need to enlist the support of a Certified Zapier Expert or Web Developer.

Add “Line Items Count” Field to an Order

// Define "lineItemIDs" in the Input Data section.
// Get the number of line items.
return { line_items_count: inputData.lineItemIDs.split(',').length };

1. Add a Code by Zapier step to your Zap and choose Run Javascript for the Event Action.
2. Define lineItemIDs by choosing the 1. Line Items ID in the Input Data section.
3. Copy the above code snippet and paste it into the Code section.

The step should look like this:

The result would show in the subsequent steps like this:

Add Meta Data Fields to a Trigger

Heads Up: Looking for the meta data code example? Individual meta data fields are now accessible without needing to add a Code by Zapier step. Please see here for more details.

Performing Different Actions For Different Products Ordered

Each Zap that uses the Order trigger will apply to all orders (and thus all products) by default, however, it is possible to perform different actions based on the product ordered.

To set this up, we recommend using the Line Item in an Order trigger (instead of the Order trigger) because Line Item in an Order trigger fires individually for every single line item ordered, rather than firing only once per order. This allows you to automate based on the individual products ordered.

Step 1 of your Zap should be the WooCommerce app, with Line Item in an Order as the trigger. You’ll likely use the Order paid or Order created trigger rule.

Step 2 of your Zap should be either a Paths by Zapier or Filter by Zapier step. Step 2 is where the conditional logic is added to only act on a specific product.

For example, using a Paths by Zapier step, you can set up several paths for different products in your store, which would look something like this:

For each path configuration, you would set up criteria such as the following, which is based on the name of the product ordered:

Then inside each path, you would perform your desired action.

For more detail on how to use Paths in your Zaps, please see this Zapier help article.

Warning: Zapier has a limit on the number of paths (and steps) in a Zap, so if you need more paths or steps, then you will need multiple Zaps.

Task History

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You can see previously sent information to Zapier on the Zapier.com Task History page.

If a task encounters a problem, it will be stopped. Zapier can distinguish between issues and will automatically stop affected task(s).

If the problem prevents not just that specific task but any later task as well, then the task will be stopped and marked as “Errored.” If repeated errors occur, then the corresponding Zap is also disabled.

Alongside the above error, Zapier can stop and mark a task as “Halted” if the problem will not affect future tasks from completing successfully.

For more troubleshooting tips, please consult the Troubleshoot Zaps documentation.

Tip:

You can resubmit halted or errored tasks from the Zapier Task History page if you need.
Please look at the Issues with Tasks chapter if you have any problems.
You can find more information on the Task History Help page on Zapier.com.

Existing Connection

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To manage, modify, or delete existing connections, please refer to the Zapier Help’s Manage your Zaps page.

Resources (Data Types)

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Resources (or Data Types) are the building blocks of the WooCommerce Zapier integration. Every resource can be sent from your store to Zapier, and most of them can be received too. The list includes the most useful set of built-in and other plugin provided types.

Warning:

WooCommerce Zapier uses WooCommerce’s REST API. This means that data field names, descriptions and values can vary from one WooCommerce store to another.

Your store’s data, fields and trigger rules may be different to this documentation due any of the following:

• Your installed (active) WordPress plugins and WooCommerce extensions.
• Your WooCommerce and WordPress versions and the used locale/language.
• Any custom code that overrides or changes how the WooCommerce/WordPress REST API operates.

Field definitions in this documentation are generated with WordPress v5.3 and WooCommerce v3.9 with en-AU locale.

Order

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Orders are an essential part in the eCommerce process. They represent an “order event” followed by its various stages, such as payment, fulfillment, or shipping.

For triggers, the Order resource is accessible in two separate ways in Zapier Integration:

• The Order trigger creates a separate Zapier Task for every order in your store.
• The Line Item in an Order trigger is a great way to send every order line item (product) data independently to Zapier, because it creates a separate Zapier Task for every single line item (product) ordered in your store.

See the key differences in this Frequently Asked Questions chapter.

You can choose between the two types of behaviour in your Zap when you are configuring the trigger step. Both triggers support the same set of Trigger Rules, but produce a slightly different data fields (see below).

• Order Trigger Rules
• Order Actions
• Order Data Fields (triggers and actions)
• “Line Item in an Order” Data Fields (triggers only)

Product

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You can send Products data to Zapier, or you can create or update it from external source.

• Product Trigger Rules
• Product Actions
• Product Data Fields

Product Types

WooCommerce comes with multiple types of products out of the box. The Zapier Integration supports most of them, however not all WooCommerce Zapier features are available for every WooCommerce product type. Please consult the following tables for details.

Info: Extensions can extend available data and introduce other product types. Please see the Plugin Compatibility chapter for details.

Integration Functionality by Product Type:

Product type	Triggers	Actions and Searches	Order Context9
Simple product	Yes	Yes	Yes
Grouped product	Yes	Yes	:fa-ban: N/A
External/Affiliate product	Yes	Yes	:fa-ban: N/A
Variable product	Yes	:fa-star-half:Limited	:fa-star-half:Limited
Bookable product1	Yes	Yes	Yes
Simple subscription2	Yes	Yes	Yes
Variable subscription2	Yes	:fa-star-half:Limited	:fa-star-half:Limited

Data Availability by Product Type:

Product type	Inventory	Shipping	Attributes	Variations
Simple product	Yes	Yes	Yes	:fa-ban: N/A
Grouped product	:fa-ban: N/A	:fa-ban: N/A	Yes	:fa-ban: N/A
External/Affiliate product	:fa-ban: N/A	:fa-ban: N/A	Yes	:fa-ban: N/A
Variable product	Yes	Yes	Yes	:fa-star-half:Limited
Bookable product1	:fa-ban: N/A	Yes	Yes	:fa-ban: N/A
Simple subscription2	Yes	Yes	Yes	:fa-ban: N/A
Variable subscription2	Yes	Yes	Yes	:fa-star-half:Limited

Legends:

Yes: Supported.
:fa-ban: N/A: Functionality or data is not provided by WooCommerce.
:fa-star-half: Limited: Partially supported. For details, please see the limitations below.

Product Data in Order Context

While every order contains one or more product as a line item, not all product data included by default. Please compare Order Data Fields or Line Item in an Order Data Fields with Product Data Fields for availability. If you need additional product data fields, consider adding a Find step to your Zap.

Variable Products

In WooCommerce, a product with variable attributes is constructed as multiple interconnected products. The parent product that connects everything and holds shared information, which you can edit in the WooCommerce dashboard, has a variable product type. For each individual variation, a separate product is created and stored as a product variation. This latter product holds selected attributes for the variable product. For example, an individual product variation has price, SKU or stock level information for a particular attribute.

In the Zapier interface, you can see IDs of linked variations in the variations field for a variable product. On the other hand, the variable product ID is visible in the parent_id field for a product variation.

Heads Up: You can’t edit a variation name directly in the WooCommerce dashboard. Instead, the name is automatically constructed with the used product attributes and the selected values.

Sending or Receiving a Variable Product

Triggers are supported for variable products as well as their individual product variations. They do not behave differently from any other supported product type.

Important: – When using the Product created or Product updated trigger rules with a variable product, every individual variation will be sent as a separate task alongside the parent product task.

Actions, on the other hand, do not support individual variations. Only the (parent) variable product is supported. I.e., you can create, update and search for a variable product, but you can’t for its individual product variations.

The Update Product Stock Quantity action is an exception. It can update an individual product variation’s stock quantity too.

Variable Products as Order Line Item

In Order Triggers, when a line item represents a variable product, WooCommerce combines fields data from the parent and the selected variation. While the line_items —> product_id and some other fields source are the variable product, most of the information is selected from the used product variation. For example, the actual used product ID is visible in the line_items —> variation_id.

For Order Actions or Searches, you can add a variable product to an order as long you know the ID or SKU of a variation and the product already exists in your WooCommerce store.

Notable Order Field Sources:

Field	Source
line_items —> product_id	Variable product
line_items —> variation_id	Product variation
line_items —> name	Product variation
line_items —> price	Product variation
line_items —> sku	Product variation
line_items —> tax_class	Variable product

Tip: If you want to use Zapier to create an order in WooCommerce for a variable product, consider using the individual variation’s SKU rather than variation ID.

Customer

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The Customer resource represent a buyer who registers to your site. If you are relying on this resource, you can enforce registration by disabling Guest Checkout.

• Customer Trigger Rules
• Customer Actions
• Customer Data Fields

Tip: WooCommerce store customers alongside with the WorPress users. If you customise WorPress Roles and Capabilities feature, make sure to not rename the Customer role, it may interfering with the plugin functionality.

Coupon

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Coupon functionality is built in in WooCommerce. They are a great way to offer discounts and rewards to your customers, and can help promote sales across your shop. The integration can create or update a coupon, or send coupon details when its changed.

• Coupon Trigger Rules
• Coupon Actions
• Coupon Data Fields

Enabled by default, but can be disabled
This resource is only available in WooCommerce Zapier if your store has coupons functionality enabled. If you want to use this resource, go to the WordPress Dashboard —> Side Menu —> WooCommerce —> Settings screen, and make sure the Enable coupons is enabled.

Booking

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The Booking resource represents a booked timeslot, as described in the WooCommerce Bookings plugin. See the Bookings documentation for more details.

Please see the Product chapter for information about the Bookable product.

Please see the announcement post for some examples of how you could use WooCommerce Booking data in your Zaps.

• Booking Trigger Rules
• Booking Actions are not supported
• Booking Data Fields

Requirements:

You may choose Booking in the Zapier.com interface without installing the WooCommerce Bookings plugin, however the functionality will not work without WooCommerce Bookings, which is sold separately by WooCommerce.

The minimum required WooCommerce Bookings version is 1.15.35.

Please ensure you are using WooCommerce Zapier plugin to 2.2.0 or later.

Subscription

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The Subscription resource represents a recurring payment as described in the WooCommerce Subscriptions plugin. See the Subscriptions documentation for more details.

Please see the Products chapter for Simple subscription and Variable subscription informations. Availability of data fields and behaviour for the “Variable subscription” product are similar to the WooCommerce built-in variable products. For details, please see the Variable Products chapter.

• Subscription Trigger Rules
• Subscription Actions
• Subscription Data Fields

Requirements:

You may choose Subscription in the Zapier.com interface without installing the WooCommerce Subscriptions plugin, however the functionality will not work without WooCommerce Subscriptions, which is sold separately by WooCommerce.

The minimum required WooCommerce Subscriptions version is 3.0.0.

Trigger Rules

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A Trigger Rule defines an event (or multiple events) that will cause WooCommerce data to be sent to a Zapier Zap.

Tip: To see what has changed in Trigger Rules since the previous 1.x version, please see the Changes in Triggers chapter in the Migration Guide.

Orders

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Available for both Order and Line Item in an Order triggers. See here for details on which trigger to use.

The following trigger rules are available to trigger your Zaps when order data in your WooCommerce store is added, changed or deleted.

Order created

Triggers when an order is created.

Note:

The Order created trigger rule will trigger for every order received (both paid and unpaid).

If you would like to trigger your Zap only when you receive a paid order, then consider using the Order paid trigger rule instead.

Order deleted

Triggers when an order is deleted (trashed).

Important:

When using this trigger rule, only the ID of the deleted Resource is sent to Zapier. No other data fields are sent.
This is due to limitations in how WooCommerce handles deleted events.

Order paid

Triggers when an order is paid for. Occurs for real-time payment gateways (such as Stripe, PayPal, or most other credit card gateways).

Tip for offline/deferred payment methods:

The Order paid trigger rule will not typically fire for offline/deferred payment methods such as Direct Bank Transfer (BACS), Check/Cheque or Cash on Delivery (COD).

If you are using an offline/deferred payment method, you have several choices:

• Use the Order created trigger rule, which will trigger for both paid and unpaid orders.
• Use an Order status changed trigger rule, such as Order status changed to Processing or Order status changed to Completed.

Order restored

Triggers when an already trashed order is restored from the trash.

Order status changed

Order statuses are an important part of the order processing and fulfillment flow in WooCommerce. The following diagram shows the typical order status life cycle in WooCommerce:

More details on the order status life cycle in WooCommerce can be found in the WooCommerce documentation.

The Order status changed (any status) trigger rule will trigger every time an order changes status to any status, including when an order is first created.

If you are interested in specific status change(s) only, you may wish to use a more specific Order status changed to … trigger rule.

Below is a full list of Order status changed trigger rules:

• Order status changed (any status)
• Order status changed to Cancelled
• Order status changed to Completed
• Order status changed to Failed
• Order status changed to On hold
• Order status changed to Processing
• Order status changed to Refunded

WooCommerce Zapier Plugin Version 2.4 Required:

Please ensure you update the WooCommerce Zapier plugin to version 2.4.0 or later in order to use this Trigger Rule.

WooCommerce Zapier version 2.4.0 renamed Order status changed to Order status changed (any status) to make it more clear that this trigger rule will trigger for any status change.

Order updated

Triggers when an order is updated/edited/changed/modified, including when an order is refunded.

Products

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The following trigger rules are available to trigger your Zaps when product data in your WooCommerce store is added, changed or deleted.

Tip: See the Product Types chapter for a full list of supported WooCommerce product types and functionalities.

Product created

Triggers when a product is created.

Triggers for every individual product variation in a variable product, and the parent product as well.

Product deleted

Triggers when a product is deleted (trashed).

Important:

When using this trigger rule, only the ID of the deleted Resource is sent to Zapier. No other data fields are sent.
This is due to limitations in how WooCommerce handles deleted events.

Product restored

Triggers when an already trashed product is restored from the trash.

Product updated

Triggers when a product is updated/edited/changed/modified.

Triggers for every individual product variation in a variable product, and the parent product as well.

Customers

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The following trigger rules are available to trigger your Zaps when customer data in your WooCommerce store is added, changed or deleted.

What is a Customer?: A Customer in WooCommerce is someone with a user account to log in to your store. People purchasing as a guest (without logging into an account) are not considered customers.

Customer created

Triggers when:

• a customer registers (creates an account) in your WooCommerce store.
• a WordPress user account (with any role) is created.

Tip: For this to trigger, your WooCommerce store would normally be configured to allow customers to create an account.

Note: This trigger rule does not trigger when someone purchases as a guest without registering for an account. Please use one of the Order trigger rules if you would like guest purchases to be sent to Zapier.

Customer deleted

Triggers when a customer is deleted.

Note: There is no trash functionality for customers (users) in WordPress.

Important:

When using this trigger rule, only the ID of the deleted Resource is sent to Zapier. No other data fields are sent.
This is due to limitations in how WooCommerce handles deleted events.

Customer updated

Triggers when a customer (or any WordPress user) is updated/edited/changed/modified.

Coupons

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Only available if the Coupon functionality is enabled in your WooCommerce store. (Enabled by default).

If your WooCommerce store has coupons enabled, the following trigger rules are available to trigger your Zaps when coupon data in your WooCommerce store is added, changed or deleted.

Coupon created

Triggers when a coupon is created.

Coupon deleted

Triggers when a coupon is deleted (trashed).

Important:

When using this trigger rule, only the ID of the deleted Resource is sent to Zapier. No other data fields are sent.
This is due to limitations in how WooCommerce handles deleted events.

Coupon restored

Triggers when an already trashed coupon is restored from the trash.

Coupon updated

Triggers when a coupon is updated/edited/changed/modified.

Bookings

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Only available if the WooCommerce Bookings plugin is installed.

If your WooCommerce store has WooCommerce Bookings installed, the following trigger rules are available to trigger your Zaps when booking data in your WooCommerce store is added, changed or deleted.

Booking cancelled

Triggers when a booking is canceled. Either by the customer, an administrator or automatically if the order is not finished.

Booking created

Triggers when a booking is first created.

Note:

The Booking created trigger rule will trigger when a customer adds a bookable product to their cart. Before they proceed to the checkout to complete and pay for their order.

If you would like to trigger your Zap only when you receive a paid booking, then consider using the Booking ordered trigger rule instead.

Booking deleted

Triggers when a booking is deleted (trashed).

Important:

When using this trigger rule, only the ID of the deleted Resource is sent to Zapier. No other data fields are sent.
This is due to limitations in how WooCommerce handles deleted events.

Booking ordered

Triggers when an order is placed containing a booking, which is the same time that the Order created trigger rule.

Booking restored

Triggers when an already trashed booking is restored from the trash.

Booking status changed

Booking statuses are an important part of the booking processing and fulfillment flow in WooCommerce.

More details on the booking status life cycle in WooCommerce can be found in the WooCommerce Bookings documentation.

The Booking status changed (any status) trigger rule will trigger every time a booking changes status to any status, including when a booking is first created.

If you are interested in specific status change(s) only, you may wish to use a more specific Booking status changed to … trigger rule.

Below is a full list of Booking status changed trigger rules:

• Booking status changed (any status)
• Booking status changed to Cancelled
• Booking status changed to Complete
• Booking status changed to Confirmed
• Booking status changed to In Cart
• Booking status changed to Paid
• Booking status changed to Pending Confirmation

WooCommerce Zapier Plugin Version 2.4 Required:

Please ensure you update the WooCommerce Zapier plugin to version 2.4.0 or later in order to use this Trigger Rule.

WooCommerce Zapier version 2.4.0 renamed Booking status changed to Booking status changed (any status) to make it more clear that this trigger rule will trigger for any status change.

Booking updated

Triggers when a booking is updated/edited/changed/modified, including any status change.

Subscriptions

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Only available if the WooCommerce Subscriptions plugin is installed.

If your WooCommerce store has WooCommerce Subscriptions installed, the following trigger rules are available to trigger your Zaps when subscription data in your WooCommerce store is added, changed or deleted.

Subscription created

Triggers when a subscription is created.

Triggers for both paid and unpaid subscriptions:

The Subscription created trigger rule will trigger for every new subscription (both paid and unpaid).

See the tip below if you would like to perform a Zap for successful (paid) subscriptions only.

How to trigger for paid subscriptions only:

If you would like to trigger your Zap only when a paid subscription is created, you can use the following Zap setup:

• Zap Step 1: Use the Subscription status changed to Active trigger rule.
• Zap Step 2: Add a Formatter by Zapier step, with the Compare Dates Transform:
• Start Date: Subscription Start Date
• End Date Value: Subscription Date Paid
• Zap Step 3: Add a Filter step for 2. Output Days (Number) Less than 2.
• Zap Step 4: Your desired action.

The above setup should ensure that the Zap only triggers when a subscription is first paid for. It shouldn’t trigger for subsequent subscription renewals (which also change a subscription’s status to Active).

This setup works because the date_paid subscription field changes to a new date every time the subscription renews, so steps 2 and 3 in the above Zap setup should ensure that the Zap only continues for the initial payment (when the Subscription first changes status to active).

Subscription deleted

Triggers when a subscription is deleted (trashed).

Important:

When using this trigger rule, only the ID of the deleted Resource is sent to Zapier. No other data fields are sent.
This is due to limitations in how WooCommerce handles deleted events.

Subscription renewal failed

Triggers when a subscription has just had a renewal payment fail.

Note: This is not triggered for failed payments on the initial order or a switch order. It is only triggered for failed payments on renewal orders.

Subscription renewed

Triggers when a subscription renewal payment completes successfully. It is triggered for both automatic and manual renewal payments.

Important:

This is not triggered for payments on the initial order or a switch order. It is only triggered for successful payments on renewal orders.

Subscription status changed

Subscription statuses are an important part of the subscription processing and fulfillment flow in WooCommerce.

A subscription’s status can be changed by store owners, subscribers or automatic schedule events, like renewals or expiration.

More details on the subscription status life cycle in WooCommerce can be found in the Subscription Status Guide documentation.
The Subscription status changed (any status) trigger rule will trigger every time a subscription changes status to any status, including when a subscription is first created. It will always be triggered on status changes, regardless of what initiated the status change.

If you are interested in specific status change(s) only, you may wish to use a more specific Subscription status changed to … trigger rule.

Below is a full list of Subscription status changed trigger rules:

• Subscription status changed (any status)
• Subscription status changed to Active
• Subscription status changed to Cancelled
• Subscription status changed to Expired
• Subscription status changed to On hold
• Subscription status changed to Pending Cancellation

WooCommerce Zapier Plugin Version 2.4 Required:

Please ensure you update the WooCommerce Zapier plugin to version 2.4.0 or later in order to use this Trigger Rule.

WooCommerce Zapier version 2.4.0 renamed Subscription status changed to Subscription status changed (any status) to make it more clear that this trigger rule will trigger for any status change.

Subscription switched

Triggers when a user upgrades or downgrades their subscription from the My Account page.

Note: Triggered when the switch order status changes to processing or completed and runs after all the switching and updating has happened.

Subscription updated

Triggers when a subscription is updated/edited/changed/modified/renewed/failed, including any status change.

Actions and Searches

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An action is an event a Zap performs after it is triggered. Actions allow you to create new or update existing WooCommerce data from a Zap.

Searches let you find existing WooCommerce data in a Zap, and then use it later in a subsequent step.

Orders

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The following actions are available for use in your Zaps to create, update or find orders.

Line-Item Enabled Data Fields: Coupon Lines, Fee Lines, Line Items, Meta Data, Shipping Lines, Refunds: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Stock Quantity does not updated by default:

If WooCommerce manages product inventory, creating or updating an order does not change stock quantity.

You need to adjust it manually, including calculating the new stock level. For example, by adding the following steps to your Zap:

1. Add a Find Product step using the product “ID” or “SKU” data for the search.
2. Add a Formatter step to calculate the new stock quantity.
3. Add an Update Product step to update the “Stock Quantity” field with the new data.

Create Order

Creates a new Order in WooCommerce.

Update Order

Updates (modifies) an existing Order in WooCommerce.

Note: Resource ID is Required for Update Steps:

An Update action always needs a valid ID to be specified, so that your Zap knows which record to update.

To help identify the correct Resource ID, you can add a Find step before your update step. The result of your Find step will contain the Resource ID, and then you can use that in the Update step.

Find Order

Searches for an existing Order in WooCommerce. Optionally create one if none are found.

All available search fields can be viewed here. We recommend the using the following search fields:

• Search: Searches the Billing Address, Shipping Address, Billing Last Name or Billing Email fields for the specified string/term/phrase.
• Order ID: Searches for the specified (numeric) order ID.

Tip: Search Sort Order:

Searches return the first result found, and make it available in your Zap’s subsequent action step.

Each search has a default sort order, so when definining your Search step, you can use the Order and Orderby fields to choose (for example) whether the most recent result or the oldest result is returned from your search.

Products

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The following actions are available for use in your Zaps to create, update or find products.

Tip: See the Product Types chapter for a full list of supported WooCommerce product types and functionalities.

Create Product

Creates a new simple Product in WooCommerce.

Line-Item Enabled Data Fields: Downloads, Categories, Images, Attributes, Meta Data: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Update Product

Updates (modifies) an existing simple Product in WooCommerce.

Note: Resource ID is Required for Update Steps:

An Update action always needs a valid ID to be specified, so that your Zap knows which record to update.

To help identify the correct Resource ID, you can add a Find step before your update step. The result of your Find step will contain the Resource ID, and then you can use that in the Update step.

Line-Item Enabled Data Fields: Downloads, Categories, Images, Attributes, Meta Data: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Update Product Stock Quantity

Modifies an existing product or product variation’s stock quantity in WooCommerce.

Tip: Stock management must be enabled for each product:

WooCommerce’s stock management feature must be enabled for each product you want to update using this action.

This can be done by editing the product, in WooCommerce, then going to Product Data —> Inventory —> Stock management —> then ticking the track stock quantity for this product and saving the product.

For individual variations, edit the product in WooCommerce, then go to Product Data —> Variations, then edit each variation and tick the Manage stock? checkbox and save each variation.

This action targets a specific product or product variation by SKU or ID. Also, it supports the calculation of new (relative) stock quantity by increasing or reducing the current stock quantity by the specified amount.

Note: You can use ID or SKU to identify a product to update in this action: A valid SKU or a valid ID can be used in your Zap to identify which existing product to update.

This action returns only a subset of the product data fields. See the Update Product Stock Quantity Action Data Fields section for more information.

When this action runs, it will automatically set the relevant product’s Stock Status to In Stock or Out of Stock depending on the new stock quantity. If the product has backorders enabled, then the Stock Status will be set to On Backorder when the quantity goes to zero or negative

WooCommerce Zapier Plugin Version 2.5 Required: Please ensure you update the WooCommerce Zapier plugin to version 2.5.0 to use this Action.

Find Product

Searches for an existing Product in WooCommerce. Optionally create one if none are found.

All available search fields can be viewed here. We recommend the using the following search fields:

• SKU: Searches for the specified product SKU.
• Search: Searches the Product Name and Product Description fields for the specified string/term/phrase.
• Product ID: Searches for the specified (numeric) product ID.

Tip: Finding Products from Orders: Please see here for some suggestions on how to find WooCommerce products from WooCommerce Order Line Items.

Tip: Search Sort Order:

Searches return the first result found, and make it available in your Zap’s subsequent action step.

Each search has a default sort order, so when definining your Search step, you can use the Order and Orderby fields to choose (for example) whether the most recent result or the oldest result is returned from your search.

Customers

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The following actions are available for use in your Zaps to create, update or find customers.

What is a Customer?: A Customer in WooCommerce is someone with a user account to log in to your store. People purchasing as a guest (without logging into an account) are not considered customers.

Create Customer

Creates a new Customer in WooCommerce.

Line-Item Enabled Data Field: Meta Data: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Update Customer

Updates (modifies) an existing Customer in WooCommerce.

Note: Resource ID is Required for Update Steps:

An Update action always needs a valid ID to be specified, so that your Zap knows which record to update.

To help identify the correct Resource ID, you can add a Find step before your update step. The result of your Find step will contain the Resource ID, and then you can use that in the Update step.

Line-Item Enabled Data Field: Meta Data: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Find Customer

Searches for an existing Customer in WooCommerce. Optionally create one if none are found.

All available search fields can be viewed here. We recommend the using the following search fields:

• Email: Searches for the specified customer email address.
• Search: Searches the Customer Username, Customer Email, Customer URL, Customer Display Name fields for the specified string/term/phrase.
• Customer ID: Searches for the specified (numeric) customer ID.

User Roles:

The default search behaviour when searching for Customers is to limit the search to users with the “Customer” Role. However, if you want to broaden the result, please select another item in the dropdown. For example, you can choose “All” to search for every user of the WooCommerce store, including administrators.

Consult the search fields table for available Roles.

WordPress Multisite:

If you are using the Create WooCommerce Customer if it doesn’t exist yet option in your Find Customer Zap, and you are also using WordPress multisite, please read the following.

The following error can occur if an email address exists in your multisite network, but isn’t assigned as a customer on an individual site in your network:

Communication error. 400 Bad Request.
registration-error-email-exists
An account is already registered with your email address. Please log in.

This is a limitation in how Multisite is designed, and how WooCommerce itself is designed to work with multisite.

WordPress Multisite stores user (and thus customer) accounts in one place (network-wide), and are then added to an individual site in your network when required.

If you encounter this error, the workaround is to go to WordPress Dashboard → Side Menu → Users → Add New and manually add the user with a Customer role to your sub-site.

Tip: Search Sort Order:

Searches return the first result found, and make it available in your Zap’s subsequent action step.

Each search has a default sort order, so when definining your Search step, you can use the Order and Orderby fields to choose (for example) whether the most recent result or the oldest result is returned from your search.

Coupons

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Only available if the Coupon functionality is enabled in your WooCommerce store. (Enabled by default).

If your WooCommerce store has coupons enabled¹⁰, the following actions are available for use in your Zaps to create, update or find coupons.

Create Coupon

Creates a new Coupon in WooCommerce.¹⁰

Line-Item Enabled Data Field: Meta Data: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

A common use case of this action is to automatically create a unique coupon code for each customer that joins your mailing list.

To achieve this, in your Zap’s Create Coupon action, you would set the Email Restrictions data field to your customer’s email address from the Trigger (step 1) part of your Zap:

When automatically creating Coupons in Zaps, it’s usually best to use simple, unique alphanumeric coupon codes.

You can add a Code by Zapier step to your Zap which automatically generates an alphanumeric coupon code (a-z, 0-9 and hyphens only) based on the customer’s email address:

Input Data:

• customer —> User Email Address From Step 1 in Your Zap (or any other uniquely identifiable information such as a customer name).

// Generate an alphanumeric coupon code (a-z, 0-9 and hyphens) based on the input.
return { slug: input.customer.replace(/[^A-Za-z0-9-]+/g, "") };

You can then use the result of this Code by Zapier step in your Create Coupon action:

Tip: Using the WooCommerce URL Coupons Extension?: Please see here for some suggestions.

Update Coupon

Updates (modifies) an existing Coupon in WooCommerce.¹⁰

Note: Resource ID is Required for Update Steps:

An Update action always needs a valid ID to be specified, so that your Zap knows which record to update.

To help identify the correct Resource ID, you can add a Find step before your update step. The result of your Find step will contain the Resource ID, and then you can use that in the Update step.

Line-Item Enabled Data Field: Meta Data: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Find Coupon

Searches for an existing Coupon in WooCommerce. Optionally create one if none are found.¹⁰

All available search fields can be viewed here. We recommend the using the following search fields:

• Code: Searches for the specified coupon code.
• Search: Searches the Coupon Name and Coupon Description fields for the specified string/term/phrase.
• Coupon ID: Searches for the specified (numeric) coupon ID.

Tip: Search Sort Order:

Searches return the first result found, and make it available in your Zap’s subsequent action step.

Each search has a default sort order, so when definining your Search step, you can use the Order and Orderby fields to choose (for example) whether the most recent result or the oldest result is returned from your search.

Subscriptions

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If your WooCommerce store has WooCommerce Subscriptions installed², the following actions are available for use in your Zaps to create, update or find products.

Create Subscription

Creates a new Subscription in WooCommerce.²

Line-Item Enabled Data Fields: Coupon Lines, Shipping Lines, Line Items, Removed Line Items: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Update Subscription

Updates (modifies) an existing Subscription in WooCommerce.²

Note: Resource ID is Required for Update Steps:

An Update action always needs a valid ID to be specified, so that your Zap knows which record to update.

To help identify the correct Resource ID, you can add a Find step before your update step. The result of your Find step will contain the Resource ID, and then you can use that in the Update step.

Line-Item Enabled Data Fields: Coupon Lines, Shipping Lines, Line Items, Removed Line Items: To specify multiple values for these field(s), the values must be sent in a line-item aware format. Please see here for details on how the Line Itemizer can be used to achieve this.

Find Subscription

Searches for an existing Subscription in WooCommerce. Optionally create one if none are found.²

All available search fields can be viewed here. We recommend the using the following search fields:

• Search: Searches the Billing Address, Shipping Address, Billing Last Name or Billing Email fields for the specified string/term/phrase.
• Subscription ID: Searches for the specified (numeric) subscription ID.

Tip: Search Sort Order:

Searches return the first result found, and make it available in your Zap’s subsequent action step.

Each search has a default sort order, so when definining your Search step, you can use the Order and Orderby fields to choose (for example) whether the most recent result or the oldest result is returned from your search.

Plugin Interface

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The WooCommerce Zapier user interface is completely redesigned in version 2.

If you are upgrading from a previous 1.x version, please go to the Plugin Interface Changes chapter to see what’s changed and the Migrating Legacy Feeds chapter for instructions on how to migrate your existing Feeds and Zaps to the new method.

The information below describes the screens and interfaces that you see in your WooCommerce/WordPress dashboard.

Task History

You can find the Task history in your WordPress Dashboard —> Side Menu —> WooCommerce —> Zapier screen —> Task History tab.

This is the main place to see every incoming and outgoing task/request for WooCommerce Zapier.

This includes any time that your WooCommerce store’s data is sent to one of your Zapier Zaps, or any time that Zapier creates or updates data in your WooCommerce store via one of your Zaps.

If the corresponding Resource is available in your store (i.e. not deleted), you can click on an individual item in the resource column, to open the related edit screen.

Note:

For performance reasons, task History records are stored and kept for 30 days before being automatically removed.

When the Task History is empty. It displays “No history records found.”

Resource History

Every supported Resource screen (except for Customer) has a WooCommerce Zapier History metabox, located of the bottom of the screen when viewing/editing the Resource.

For example, when you are editing a Order, Product, Coupon, Booking¹, or Subscription², you can see the Task History for that particular item.

You can disable (hide) this metabox by clicking the Screen Options button on the top right corner and deselecting the WooCommerce Zapier History under the Boxes section and then applying (saving) the screen options.

Note: There is no dedicated “Customer” screen in WooCommerce. WooCommerce stores customers in the WordPress User screen.

Legacy Feeds

Available only if you have upgraded to version 2 from the previous 1.x version

Location: WordPress Dashboard —> Side Menu —> WooCommerce —> Zapier screen —> Legacy Feeds tab.

If you have upgraded from the 1.x version, and you haven’t yet migrated your Zaps, you can see all existing Legacy Zapier Feeds. There is no option in version 2 to create a new Zapier Feed, but you can still edit and/or delete your existing one if you needed.

Legacy Feeds and Zaps must be migrated by 30 April 2022:

All Legacy Feeds and Zaps must be migrated to the new WooCommerce Zapier app before 30 April 2022 (2 years after version 2 was released).

Any Zaps using the WooCommerce (Legacy) app after this date are no longer supported.

Please refer to the Migration Guide for details on how to migrate these legacy Zaps.

Note: When you delete your last Legacy Feed and empty the trash, the Legacy Feeds tab will disappear from WooCommerce and will no longer be accessible.

Status Screen

You can keep track of the overall status of the Zapier integration by going to the WordPress Dashboard —> Side Menu —> WooCommerce —> Status screen and then scrolling to the WooCommerce Zapier section towards the bottom of the screen. You can see detailed explanation of each row if you hover over the question mark with your pointer.

This information is also used by WooCommerce Zapier Support when you contact us.

Troubleshooting: This is the perfect place to start investigating if you encounters any error in the plugin. For further reference, please see the Troubleshooting Tips chapter.

Logs

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To see the Zapier integration logs, go to your WordPress Dashboard —> Side Menu —> WooCommerce —> Status screen —> Logs tab and select the newest log whose name starts with woocommerce-zapier. To view the log, you need to press the View button.

This plugin uses WooCommerce’s facilities for logging. For more information on that, please see the Understanding the WooCommerce System Status Report documentation.

The WooCommerce Extension, by default, only logs significant errors that occurred within the plugin. You can enable detailed logging in the Settings Screen.

Note: The log file may be not exist if the plugin recently installed, or there are no recent errors/logs.

Plugin Settings

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Location: WordPress Dashboard —> Side Menu —> WooCommerce —> Settings screen —> Zapier tab.

Currently the only setting available for the WooCommerce Zapier plugin is to enable or disable the detailed logging.

If you are experiencing a problem with your integration (or technical support asks you to), you can turn detailed logging with Enable Detailed Logging checkbox.

See the Logs chapter how to access and view the Zapier Integration logs.

Application Passwords

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To create a WooCommerce Zapier specific password, go to the WordPress Dashboard —> Side Menu —> Users —> Profile screen. Scroll to the Application Passwords section, which is half-way down the screen. It looks like this:

Enter a name into the New Application Password Name input (for example WooCommerce Zapier) and press the Add New Application Password button.

WordPress generates a randomly chosen application password. Make sure that you save it in a safe location, as WordPress will not display it again.

Once you have created one, the screen should look like this:

You can generate a new one or delete it later independently from your usual WordPress user account password.

You will use this new Application Password when Authenticating WooCommerce Zapier.

Can’t see the Application Passwords settings in WordPress?:

• Ensure you are using WordPress version 5.6 or later.
• If you are using any other security plugins, review their settings to ensure they haven’t disabled the Application Passwords feature.
• If you are using the Wordfence Security plugin, ensure application passwords aren’t disabled.
• If you are still unable to create an Application Password, you can use your regular WordPress password.

Changing or Deleting Passwords:

If you delete an application password that you are actively using, your Zapier Integration will stop working.

You will need to provide a valid, active password in Zapier.com, either an Application Password or WordPress account password.

Other WooCommerce Screens

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The following lists consists various WooCommerce screens, which are exposing different parts of the inner workings of the WooCommerce Zapier plugin to the admin interface.

The WooCommerce Zapier extension depends on multiple WooCommerce core functionality, including REST API and Action Scheduler.

WooCommerce allows site administrators to inspect and/or modify these, however in normal use there should be no need for you to do so because it is managed automatically for you.

Attention: The following information is for reference only. Please be aware, that modifying the WooCommerce Extension behaviour manually is unsupported, and may break the Zapier Integration functionality.

REST API

WordPress Dashboard —> Side Menu —> WooCommerce —> Settings screen —> Advanced tab —> REST API

Lists the REST API Keys that allow other applications to authenticate with WooCommerce. You can find the Zapier integration authentication keys here, along with the other manually or automatically generated ones.

WooCommerce Zapier keys always start with Zapier - API Read/Write text, followed by the creation date. Upon removing a connection in the Zapier’s My Apps page, the REST API keys are automatically removed (revoked) from this list as well.

The number of used WooCommerce Zapier REST API authentication keys is also displayed on the Status Screen.

Note: The creation dates on the REST API keys screen and on the My Apps page may be different. For example, the plugin automatically monitors and revokes duplicated keys for a user if the key is not used for 30 days. This ensures that each WordPress administrator user can only have one key to communicate with Zapier.

Webhooks

WordPress Dashboard —> Side Menu —> WooCommerce —> Settings screen —> Advanced tab —> Webhooks

For each outgoing connection (Trigger), the plugin creates a webhook in WooCommerce.

These webhooks have a name of WooCommerce Zapier. Webhooks are created automatically when you turn “ON” a Zap, and they are deleted when you turn “OFF” a Zap in the Zapier.com interface.

In normal usage, you should have one active WooCommerce Zapier webhook for each active Zap that has WooCommerce as a trigger.

Danger:

Removing an active webhook stops sending data to Zapier.
Please see the Webhook Missing or Disabled chapter in troubleshooting how to fix it.

!!! info
When a Zap is disabled, either because of a problem occurring or manually, the corresponding WooCommerce webhook will be removed. Upon turning the Zap “ON” again, the corresponding webhook will be created again.

Action Scheduler

WordPress Dashboard —> Side Menu —> WooCommerce —> Status screen —> Scheduled Actions tab

There are two different types of scheduled actions in the WooCommerce Zapier plugin: sending data via webhooks and utility tasks.

• The webhook-related tasks have a Hook name of woocommerce_deliver_webhook_async and the argument has a related webhook_id. If you notice Pending woocommerce_deliver_webhook_async tasks, this means that data is queued to be sent to Zapier, but hasn’t been sent yet. You can safely click the Run link on each of these to force the data to be sent immediately.
• Utility tasks are the wc_zapier_history_cleanup and the wc_zapier_key_cleanup. Both should be in the Pending section in all the time, and these should be left as-is.
  In the Complete section you can see the previously completed actions.

Frequently Asked Questions (FAQs)

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Why Are My Zaps Are Not Being Sent?

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See the explanation and solution in the No Data is Being Sent to Zapier chapter.

Can I Add Multiple WooCommerce Installations to My Zapier Account?

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Yes you can.

Info: You need to install the WooCommerce Zapier plugin on each of the WooCommerce sites, which typically means purchasing multiple subscriptions for the Zapier Integration so each site can be eligible for updates and support. Each of those sites can be connected to the same Zapier account if you wish.

Can I authenticate with Application Passwords?

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Yes! The Zapier Integration does not distinguish between normal WordPress user passwords and WordPress Application Passwords.

We strongly recommend using a WordPress Application Password, if you are using WordPress 5.6 or later, as this maximises compatibility with security plugins and services.

Alternatively you can use the Application Passwords plugin with older WordPress versions, but third-party compatibility is not guaranteed.

See the Plugin Interface chapter for details on how to set up an application-specific password.

Can I Use WordPress Multisite?

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Yes, WordPress multisite is supported!

To connect WooCommerce Zapier to an individual site in a WordPress multisite network, you need to authenticate using a Super Admin user account. You need a separate authentication for each individual site in your network.

Why is a Super Admin account necessary?:

In WordPress Multisite, regular administrators of an individual site don’t have a capability to edit users (therefore customers) to the site.

You can use the Application Passwords feature to create a unique password for each site in your multisite network.

An individual WooCommerce Zap can’t be used by multiple individual sites in a multisite network. Instead, you will need separate Zaps for each site. To streamline this process, you can duplicate a Zap once you have created it for the first site. When duplicating, you only need to switch the WooCommerce authentication/account to the other site.

We also suggest setting up a Server Cron Job for each sub-site on your network that uses WooCommerce Zapier.

Tip: You can read about creating and managing a multisite network on WordPress.org in the Create A Network article.

Can I Use a Separate Zap for Each Product in an Order?

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Yes! Please see here for details.

Can I Use a Variable Products?

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Yes, with limitations. Please see the Product Types for details.

What About Order Line Items?

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The WooCommerce Zapier plugin includes line item support since version 1.9.0. This includes having full support for handling arrays (lists) of data (such as multiple order line items).

Multiple line items can be used in supported action. For example, you can create an itemised invoice in Quickbooks or Xero with multiple (separate) line items, provided that both Apps support line items.

Alternatively, you can use the Line Item in an Order trigger.

The same is true for all the other “array” type fields. For example in an order the downloadable_files and the notes fields.

Warning:

Zapier can support line items for specific apps but does not do so by default, so you’ll want to check to see if the action you want to pair with WooCommerce Zapier has line item support. Most often line item support relates to invoicing and financial apps, but some other apps do have support as well.

Please be careful while setting up the Line Item in an Order trigger. Tasks can be stopped and Zap can be disabled if the order doesn’t have line item. This typically does not happen on a production site, but can be common during development.

I Changed My Website’s URL or Domain Name, What Do I Need to Do?

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After changing the URL of your website, please go to Zapier’s My Apps screen, and locate your existing WooCommerce authentication. Click the Reconnect button and re-authenticate with your WooCommerce store’s new URL. This tells Zapier to communicate with your new URL rather than the old URL.

After doing so, we recommend then going to Zapier’s My Zaps screen and editing and reviewing each WooCommerce Zap and test them to confirm that they are still working as expected.

What Happens if I Did Not Change My Zapier Authentication?:

Change site Domain:

• The site continuously sends data to Zapier.
• When you edit a Zap, Zapier runs to an error (because of the old missing URL), and your site stops sending data.
• Your site could not receive any data, and all of your action will fail.

Copy site to a new URL:

• Both the old and the new site sends data to Zapier.
• Only your old site receives data.
• When you edit a Zap, Zapier notifies the old site about the change, but your new site stops sending data.

Can I Access Subscription Meta Data?

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The Subscription resource² doesn’t natively support accessing a subscription’s meta data.

However, there is a workaround. In your Zap, you can do something like:

• Step 1. WooCommerce app —> Subscription Resource, and Subscription created (or any other) Trigger Rule.
• Step 2. WooCommerce app —> Find Order action, where the “Order ID” equals the value from the id field from the newly created Subscription in Step 1.

Another option is to find the associated order for the subscription, as this order is typically for the initial payment, which often contains the required metadata.

In your Zap, you could:

• Step 1. WooCommerce app —> Subscription Resource, and Subscription created Trigger Rule.
• Step 2. WooCommerce app —> Find Order action, where the “Order ID” equals the value from the parent_id field from the newly created Subscription in Step 1. This finds the original order for the subscription that was just created.

Can I Receive Booking Data?

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Yes, the Booking resource¹ supports sending booking data from your store to Zapier. See options in Trigger Rules.

It does not support creating or updating Bookings via Zaps, because WooCommerce Bookings itself does not natively support creating or updating Bookings via their REST API endpoints.

If you would like us to add Booking actions as a feature, please see at the next section how to request it.

Can This Extension Do [feature]?

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New features are added to this extension based on customer demand.

We recommend searching for your idea on the WooCommerce Zapier Feature Requests board.

• If your idea has already been suggested, please add your vote for it.
• If your idea hasn’t already been suggested, post your idea on the Ideas Forum so that others can vote on your idea.

We review WooCommerce Zapier Ideas Forum suggestions regularly, and use the votes to understand how many customers are interested in the ideas posted. We then take this into account when planning future releases of WooCommerce Zapier.

How Can I Change the Format of the Order Date Field?

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By default, the Order Date field is supplied in a universal timestamp format (ISO 8601 as per Zapier’s specification).

If required, the date/time format can be changed in your Zap by adding a Formatter action to your Zap. For further reference, see the Formatter chapter.

Can I Send Previous (Historical) Data to Zapier?

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After you install and configure WooCommerce Zapier, your Zap(s) will act on Resources that are changed from that point onwards.

For example, it won’t automatically send all previous orders to Zapier.

Transfer by Zapier

Resend using Transfer by Zapier: One option for sending existing/historical data to Zapier is to use Transfer by Zapier.

Manually Sending Data

You can send data manually to Zapier for specific Trigger Rules, but not for all:

Trigger Name	Manual Sending Support
Booking cancelled1	No
Booking created1	No
Booking deleted1	No
Booking ordered1	No
Booking restored1	No
Booking status changed (any status)1	Yes
Booking status changed to Cancelled1	Yes
Booking status changed to Completed1	Yes
Booking status changed to Confirmed1	Yes
Booking status changed to In Cart1	Yes
Booking status changed to Paid1	Yes
Booking status changed to Pending Confirmation1	Yes
Booking updated1	Yes
Coupon created10	No
Coupon deleted10	No
Coupon restored10	No
Coupon updated10	Yes
Customer created	No
Customer deleted	No
Customer updated	Yes
Order created	No
Order deleted	No
Order paid	No
Order restored	No
Order status changed (any status)	Yes
Order status changed to Cancelled	Yes
Order status changed to Completed	Yes
Order status changed to Failed	Yes
Order status changed to On hold	Yes
Order status changed to Processing	Yes
Order status changed to Refunded	Yes
Order updated	Yes
Product created	No
Product deleted	No
Product restored	No
Product updated	Yes
Subscription created2	No
Subscription deleted2	No
Subscription renewal failed2	No
Subscription renewed2	No
Subscription status changed (any status)2	Yes
Subscription status changed to Active2	Yes
Subscription status changed to Cancelled2	Yes
Subscription status changed to Expired2	Yes
Subscription status changed to On hold2	Yes
Subscription status changed to Pending Cancellation2	Yes
Subscription switched2	No
Subscription updated2	Yes

For Booking status changed (any status)¹, Order status changed (any status), and Subscription status changed (any status)² trigger rules, all you have to do is change the Booking, Order or Subscription status respectively in the WooCommerce admin area. If you want to preserve the current status, we recommend the following process: Disable the corresponding Zap, change the status of the affected items to something else, enable the Zap and change the status back to the previous state.

Warning: Don’t forget to disable automatic emails in WooCommerce (Side Menu —> WooCommerce —> Settings screen —> Email tab) before you start switching Booking, Order, or Subscription statuses to avoid alerting customers. Also, keep in mind, customers will not receive emails for their new orders while automatic emails are disabled. Try to do in a low sales volume time or put your store in maintenance mode (for example installing a plugin for that).

For all six updated Triggers, all you have to do to edit/change the specific resource.

If you want to keep your WooCommerce store’s data in sync with another system, for triggers that don’t support manually sending data, you will need to enter them in the target system manually. Alternatively, you can use Transfer by Zapier.

What Data is Sent to or Received from Zapier?

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Please see the Resources page for full details and Data Field Definitions.

Is My Data Secure?

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WooCommerce Zapier always sends and receives your WooCommerce over an HTTPS encrypted connection, which ensures the connection between your WooCommerce installation and the Zapier.com service is secure.

Your WooCommerce store require an SSL certificate for this secure connection to operate. Please see System Requirements for more details.

We also recommend familiarizing yourself with Zapier Legal.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Store?

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We, the developers of WooCommerce Zapier does not access, transfer or store any of your customers data whatsoever.

The WooCommerce Extension stores information of all the incoming or outgoing connections. Everything else is transferred as soon as possible from/to Zapier. The data is temporarily stored in memory and/or in a WordPress temporary table.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Collect?

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We, the developer of the Zapier Integration (OM4) does not transfer or store any of your customers data whatsoever. In the event of support request, we request the WooCommerce status information and may request access to your WooCommerce store and Zapier account.

The WooCommerce Extension designed to collect and send (or receive) supported Resources data to (or from) the Zapier service. You can see all the data in the Field Definitions tables.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Share?

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The WooCommerce Zapier Extension communicates directly between your WooCommerce store an Zapier. For reference, here is the Zapier Privacy Policy and Automattic (WooCommerce) Privacy Policy pages.

Please see GDPR Compliance chapter for more information on data privacy.

Troubleshooting

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Troubleshooting Tips

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Always use the latest plugin version: Please ensure that you have updated to the latest version of the WooCommerce Zapier plugin.

Initial Setup

If you have issues during initial setup a Zap in Zapier, please refer to the Authentication Errors chapter below, or Zapier’s Troubleshooting documentation.

Once You’re Up and Running

Once your initial setup and configuration is completed and your WooCommerce Zapier integrations are running, most of the time if a problem occurs, it will be shown in your Zapier.com Task History screen.

If you experience stopped or halted tasks, please view the task details to decide whether what to do next. For further information, see the Task History chapter.

If it is an error, you can usually find the related information in the your WordPress Dashboard’s Task History screen. From there you can navigate to the actual Resource and inspect its WooCommerce Zapier History box, or you can review the Logs in your WordPress dashboard.

Issues with Zaps

If you are having other problems with a Zap that you have created, we recommend contacting Zapier Support. They are usually the best people to help you with any issues that you have within the Zapier dashboard, Zap configuration and/or behaviour.

General WooCommerce Issues

If you encounter errors or issues in WooCommerce, first visit the WooCommerce Status Screen to identify and troubleshoot errors, or look at the Logs.

If you need further support, please don’t hesitate to Contact Us and send a support request.

Enabling Detailed Logging

To help troubleshoot and identify the exact cause of an issue, our support team may ask you to do the following:

1. Please go to your WordPress Dashboard —> Side Menu —> WooCommerce —> Settings screen —> Zapier tab, and then tick the Enable Detailed Logging checkbox and Save changes.

This allows our support team to see detailed information about your store, and will usually help us resolve an issue.

Install or Update Issues

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If you are having problems installing or updating the WooCommerce Zapier plugin to the latest version:

1. Go to your WordPress Dashboard —> Side Menu —> WooCommerce —> Extensions —> WooCommerce.com Subscriptions screen and verify that your WooCommerce.com account is connected and WooCommerce Zapier license is active.
2. On your WordPress Dashboard —> Side Menu —> WooCommerce —> Extensions —> WooCommerce.com Subscriptions screen, click the Update button to force a refresh of your account data from WooCommerce.com.
3. Go to your WordPress Dashboard —> Side Menu —> Updates screen, and click the Check Again button to force WordPress to check for updates again.
4. The WooCommerce Zapier plugin update should now show on the Updates screen. Select it and click Update Plugins to install the update.
5. If you still encounter problems, disconnect and reconnect your WooCommerce.com account connection. To do this, go back to your WordPress Dashboard —> Side Menu —> WooCommerce —> Extensions —> WooCommerce.com Subscriptions screen and hover over the Connected to WooCommerce.com option and click Disconnect. Click Connect and follow the prompts, then retry steps 2-4 above.
6. If you still encounter problems, please submit a ticket here and choose the Help with my account option so that the WooCommerce.com support team can assist.

Authentication Issues

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Below are some common errors and issues that can occur when you are Authenticating via the Zapier.com Zap Editor interface.

Authentication Dialogue

When you create your first WooCommerce Zap, you will be asked to choose your WooCommerce account.

The authentication process involves the Zapier.com service connecting to your WooCommerce store using your WordPress administrator username and password.

Please ensure you complete the authentication dialogue window correctly:

• In the WordPress Site Address (URL) field, enter the URL to your WordPress website’s home (front) page. Be sure the URL starts with https:// and do not include the trailing slash.
  For example: https://example.com
  If in doubt, go to the WordPress Dashboard —> Side Menu —> Settings —> General screen and copy the Site Address (URL) field value and paste it into the WordPress Site Address (URL) field in the authentication dialogue window.
• In the WordPress Username field, enter your administrator username or email address that you use when logging into the WordPress dashboard.
• In the WordPress Application Password field, create an Application Password for your WordPress administrator account, and enter it here.

Use a WordPress Application Password:

Using an application password (rather than your regular password) improves compatibility with security-related plugins and services. See details in the Security Plugins chapter.

To set up an Application Password, go to WordPress Dashboard —> Side Menu —> Users —> Profile screen and press the “Add New Application Password” button. Please see here for details.

Can’t see the Application Passwords settings in WordPress? Please see here for suggestions.

Alternatively, if you are unable to create an Application Password, you can use your regular WordPress password.

Click the Yes, Continue button to complete the process.

Authentication Errors

If you encounter an error whilst authenticating, please make a note of the red error message that you see in the Zapier Authentication popup window, and click on the error message below for next steps.

WooCommerce returned “The username and/or password you supplied is incorrect.”. Error code: “woocommerce_rest_cannot_authorize” on https://example.com.:

• Make sure you’re using the correct username and password. We recommend using a WordPress Application Password if possible. Alternatively you can use the password you use when logging into your WordPress Dashboard).
• Check information about security plugins.
• If using WordPress multisite, review this FAQ.
• Review the Compatibility Issues suggestions.
• Use detailed logging to determine the specific reason for the authentication failure.

WooCommerce returned “This user does not have the correct permissions.”. Error code: “woocommerce_rest_cannot_authorize” on https://example.com.:

1. Your WordPress username and password was accepted when authenticating, however your user account does not have the necessary permissions. Specifically, you do not have permission to read WooCommerce webhooks. Valid for application-specific passwords as well for account passwords, as the Application Passwords feature does not change user permissions.

• Refer to WooCommerce’s documentation on Roles and Capabilities.
• Check information about security plugins.
• If using WordPress multisite, review this FAQ.
• If you are using any plugins or code that customises user role permissions, ensure that your role can manage WooCommerce webhooks, and has the following capabilities: manage_woocommerce, promote_users, edit_users.

2. Your website has a security solution or firewall that is blocking authentication attempts. For example, Cloudflare’s Web Application Firewall.

• Review suggestions in Hosting Providers related compatibility issues.

WooCommerce returned “Sorry, you cannot list resources.”. Error code: “woocommerce_rest_cannot_view” on https://example.com:

WooCommerce accepted your username and password, however there is an issue authenticating with the WooCommerce REST API.

• Ensure that your website’s SSL Check is ok.
• Update to WooCommerce version 4.7 or newer, which includes a fix for the most commonly occurring Sorry, you cannot list resources errors.
• Check information about security plugins.
• Use detailed logging to determine the reason for the authentication failure.
• Review our WooCommerce REST API Authentication troubleshooting guide.

“The WooCommerce Zapier plugin is missing or WordPress pretty permalinks may not be configured correctly. File Not Found” response received. HTTP status: “404” on https://example.com.:

A HTTP 404 (File Not Found) error was encountered when authenticating.

• Please ensure you complete the authentication dialogue window correctly.
• Ensure the Site Address (URL) that you entered is correct. It must be the full canonical URL of your WordPress website’s home (front) page, excluding a trailing slash. It should not be the URL to your WooCommerce shop page. If in doubt, go to the WordPress Dashboard —> Side Menu —> Settings —> General screen and copy the Site Address (URL) field value and paste it into the Site Address (URL) field in the authentication dialogue window.
• Make sure you have installed the WooCommerce Zapier plugin.
• Ensure that you have the latest version installed.
• Ensure you have your WordPress permalink settings other than the default (see the requirements the System Requirements chapter).
• Go to your WordPress Dashboard —> Side Menu —> Settings —> Permalinks screen and click Save to flush your permalinks.

Authentication response starts with a BOM character.:

At least one file in your WordPress website has a special byte-order mark (BOM) character in it. This causes every request to your website to contain a mostly invisible BOM character at the beginning of every response.

This invalid character doesn’t usually cause an issue for web browsers, however, it does cause an issue for apps (such as WooCommerce Zapier) that use the WooCommerce REST API for communicating with your website.

In our experience, the most likely cause is that the offending character is at the very beginning (or end) of your wp-config.php file. Or possibly it is at the very beginning and end of a plugin or theme file that you have installed.

This BOM character article has some suggestions on which text editors you can use to help you find this character. It may also be necessary to temporarily switch to a default WordPress theme and deactivate all plugins (except WooCommerce and WooCommerce Zapier), and then reactivate them one-by-one to determine which one is causing the problem.

These general WordPress/WooCommerce configuration issues need to be solved for WooCommerce Zapier (and other REST API based integrations) to work correctly.

You can test your site with the W3C Internationalization Checker.

Authentication response parse failed.:

Your WooCommerce store did not respond with valid JSON when authenticating.

• Ensure your website is publicly accessible, including disabling any “Coming Soon” or “Maintenance Mode” plugins.
• Make sure your server/hosting/CDN provider doesn’t block the required API Endpoints.

Authentication response is missing required information.:

Your WooCommerce store isn’t responding as with a valid authentication message.

• Review the REST API Issues guide.

HTTPS (secure) connection required.:

• Make sure you’re communicating to your WooCommerce store via HTTPS, and the URL you enter starts with https://.
• If your WooCommerce store does not support HTTPS, please contact your website host or web developer.

Sorry, SSL is not configured correctly.: – Review the SSL Check Failing information to resolve this issue.

“Moved Permanently” response received. HTTP status: “301” on https://example.com.:

A HTTP redirect was encountered when authenticating.

Other redirect error variations:

• “Multiple Choices” response received. HTTP status: “300” on https://example.com
• “Moved Permanently” response received. HTTP status: “301” on https://example.com
• “Found” response received. HTTP status: “302” on https://example.com
• “See Other” response received. HTTP status: “303” on https://example.com
• “Not Modified” response received. HTTP status: “304” on https://example.com
• “Use Proxy” response received. HTTP status: “305” on https://example.com
• “Temporary Redirect” response received. HTTP status: “307” on https://example.com
• “Permanent Redirect” response received. HTTP status: “308” on https://example.com

Solutions:

• Ensure the Site Address (URL) that you entered is correct. It must be the full canonical URL of your WordPress website’s home (front) page, excluding a trailing slash.
• Ensure that you don’t have any plugins or custom code that is enforcing a trailing slash on your website URLs.
• Check for redirection plugins, including the redirects configured in the redirection plugin.
• Check information about security plugins.
• Try to disable any third-party plugins, particularly redirection plugins.

“Bad Request” response received. HTTP status: “400” on https://example.com.:

• Make sure you can access your website without any error.
• Look around the WooCommerce’s Status page.
• Disable any third-party plugins.
• Use detailed logging to determine the reason for the authentication failure.

“Not Acceptable” response received. HTTP status: “406” on https://example.com.:

Your website is hosted with WordPress.com, or it is using Jetpack’s WordPress.com Secure Sign On (SSO) feature.

Please follow these instructions to authenticate successfully.

Request to /wc-zapier-auth/v1/authenticate failed, reason: read ECONNRESET:

There is a network-level communication issue between the Zapier service and your website that is preventing the authentication request from succeeding. Specifically, the TCP connection between zapier.com and your website was unexpectedly closed.

The underlying cause of this problem is typically outside of the control of WooCommerce Zapier, and we, unfortunately, aren’t able to resolve it for you.

• Your web host or web server has some kind of firewall or security appliance that is preventing the authentication request from completing.
• Contact your web hosting provider and point them to our authentication request documentation so that they can ensure their network and server(s) are not blocking WooCommerce Zapier authentication requests.
• Migrate your website to another hosting provider, wait for the DNS changes to propagate, and then try authenticating again.
• An HTTPS/SSL configuration issue exists. Review the SSL Check Failing information to potentially resolve this issue.
• Please contact us if you are unable to resolve this issue.

If you continue to encounter an authentication or communication error, and you are sure your username and password is correct, then it is likely you have a security-related service or plugin your website that is preventing Zapier from authenticating with your WooCommerce store. See the Compatibility Issues chapter for more details. And if the above suggestions do not resolve your issue, please contact support for further assistance.

Using Detailed Logging to Determine the Reason for an Authentication Failure

If you still are unable to identify the cause of your authentication issues, please try the following:

1. Ensure that you have the latest version of WooCommerce Zapier installed.
   You will need to be running version 2.0.2 or newer to complete the following steps.
2. Enable detailed logging by going to your WordPress Dashboard —> Side Menu —> WooCommerce —> Settings screen —> Zapier tab, and then tick the Enable Detailed Logging checkbox and Save changes.
3. Return the to Zap Editor on Zapier.com, and try and re-authenticate.
4. The authentication attempt will likely fail again, however this time a detailed reason why it failed will be recorded in your WooCommerce logs.
5. Go to your WordPress Dashboard —> Side Menu —> WooCommerce —> Status screen —> Logs tab and select the newest log whose name starts with woocommerce-zapier. Press the View button.
6. The log should contain an Authentication attempt failed or Authentication validation failed message, along with a detailed reason that should help you determine the problem.

If you are able to solve the issue, that’s great!

If you’re not able to solve the issue yourself, please contact support and be sure to include the red error message from step 3 and the logged error message from step 6.

Tip: Please be sure to disable detailed logging once you have successfully authenticated.

Compatibility Issues

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Network-connected devices, configurations or other software can interfere and cause problems with the communication between your store and Zapier.com. Including but not limited are CDNs, Load Balancers, firewalls, or server software or specific configurations.

If you’re using WordPress 5.6 or later, ensure you are utilising the Application Password feature for maximum compatibility. Please see the Security Plugins chapter for details with various third-party plugins.

Hosting Providers

Security settings in the following hosting providers are known to cause issues when authenticating.

WordPress.com Secure Sign On

If you are using Jetpack’s WordPress.com Secure Sign On feature, you will likely be logging in to your website’s dashboard using your WordPress.com email address and password.

To successfully authenticate Zapier with your WooCommerce store, you need to use Application Password:

1. Log into WordPress.com.
2. Switch to your site in the side menu.
3. Go to Side Menu —> Jetpack -> Dashboard, and click the Settings button in the top right corner.
4. Inspect the status of the Allow users to log in to this site using WordPress.com accounts toggle.
5. If the toggle is
   1. Off: you can navigate WordPress Dashboard —> Side Menu —> Users -> Profile page.
   2. On: you need to manually type https://<YOUR SITE NAME>/wp-admin/profile.php URL in your browser. Use your site URL, not wordpress.com to access your WordPress profile page.
6. Note your Username, as you need to use this username when authenticating later.
7. Create an Application Password as described here.
8. Return to Zapier.com and authenticate again, but instead of using your wordpress.com credentials, you will use:
   • Your username from step 6 above.
   • Your password from step 7 above.

Congratulations, you have successfully authenticated your WooCommerce store with Zapier.

You will continue to log into your WordPress Dashboard (wp-admin) using your WordPress.com email address and password, but whenever you authenticate your WooCommerce store with Zapier, you will use your application-specific password or WordPress username/password from the above steps.

Cloudflare Web Application Firewall (WAF)

If you are using Cloudflare’s Web Application Firewall feature, you will likely need to whitelist the WooCommerce Zapier REST API endpoints.

Please see the WAF documentation and the WooCommerce Zapier developer documentation.

Security Plugins

See Plugin Compatibility for supported security plugin information. If you have a plugin installed that prevents the connection between Zapier.com and your site, please try temporarily disabling the security plugin(s), then authenticating, and then re-enabling the security feature(s) once you have successfully authenticated.

Two-Factor Authentication

The WooCommerce Zapier Integration is generally compatible with most security plugins that enforce two-factor authentication (2FA), provided that you are using the WordPress Application Password feature. Please use an application-specific password if you encounter problem.

Alternatively, consult the security plugin’s documentation as they may have own application-specific password feature, and use that when authenticating WooCommerce with Zapier.

Please see the Security Plugins chapter for a list of known compatibility statuses.

Whitelisting

It isn’t usually feasible or practical to whitelist Zapier’s IP addresses, because they use Amazon AWS, which means the authentication attempts come from IP addresses are regularly changing.

However you can set it for the plugin API Endpoints.

Incompatible Plugins

Please review the list of incompatible plugins to ensure that one of those isn’t causing your authentication issues.

Issues with Tasks

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Errored Tasks

Tasks errors can occur for a wide variety of reasons, but you can always see the exact reason when you open your task history and look the error message. Here is an example of a task error:

The most common errors related to the WooCommerce Zapier plugin:

Error message(s)	Possible Solution(s)
Updating of Product Stock Quantity is not available. Please update the WooCommerce Zapier plugin to version 2.5 or later.	If you want to use the new Update Product Stock Quantity action, ensure you are running the latest WooCommerce Zapier plugin (version 2.5.0 or newer).
Bookings are not enabled. Please update the WooCommerce Zapier plugin to version 2.2 or later and ensure the WooCommerce Bookings plugin is installed and configured correctly.	If you want to use the Bookings Resource, install and activate the WooCommerce Subscriptions plugin and ensure you are running the latest WooCommerce Zapier plugin (version 2.2.0 or newer).
Coupons are not enabled. Please make sure the feature or plugin is configured correctly on…	Please enable Coupons in the WooCommerce Settings by following those instructions.
Subscriptions are not enabled. Please make sure the feature or plugin is configured correctly on…	If you want to use the Subscription Resource, install and activate the WooCommerce Subscriptions plugin.
Create Resource response parse failed. Update Resource response parse failed. Search Resource response parse failed. List Resource response parse failed.	Your WooCommerce store’s WooCommerce REST API isn’t responding with valid JSON, so your task has been halted. Ensure your website is publicly accessible, including disabling any “Coming Soon” or “Maintenance Mode” plugins. Enable detailed logging and review the REST API logs to see what unexpected data is being returned. Check for incompatible plugins. Review the REST API Issues guide. Please contact support for further assistance. Once the issue has been resolved, replay your halted task(s).
Sorry, you cannot view this resource. Error code: woocommerce_rest_cannot_view	Your WooCommerce webhook is misconfigured. See here for suggestions.

Halted Tasks

Most of the time when a Zapier task is halted, is the expected behaviour. For example if you use a filter and the incoming data not matches what you filter for.

Another common reasons why a task is halted is that WooCommerce could not perform the specific task on the Resource. Every halted task has a detailed reason that you can refer in the task details page.

For example for the latter, the task will be halted if you are trying to create a new coupon with a coupon code that already exists:

Info: There are many possible reasons why a Zapier task can’t be completed. The WooCommerce Zapier plugin handles these cases for you to prevent introducing a problem in WooCommerce and always provide a detailed explanation in the task details page.

Resource Sent with Wrong Status

WooCommerce Zapier uses Action Scheduler, which is a WooCommerce core feature that needs to be working correctly for WooCommerce Zapier to send data to Zapier.

This means that data is not sent immediately to Zapier. Instead, the data is queued to be sent asynchronously in the background.

This helps ensure that your customers don’t experience a slow checkout process. It also allows the extension to send the data if there is an error communicating with Zapier.

A typical delay is between ten seconds and one minute, but the delay can be much longer in a staging/testing/development environment or sites with extremely low traffic.

If a Resource status changes during scheduling and actually sending to Zapier, WooCommerce will send the Resource with the new status information to Zapier. Furthermore if you are using the Order status changed (any status) or the Subscription status changed (any status) trigger rules, in this case Zapier will receive the same data multiple times.

Info: There is an automatic de-duplication implemented in the Zapier platform, to prevent fire multiple tasks. Please Contact Us if you are experiencing the above problem.

Data not Sending or Delayed

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Common causes of data not sending to Zapier:

• Order created trigger rule is working, but the Order Paid trigger rule is not.
• Webhook Missing or Disabled.
• Action Scheduler Problems.
• Task failed in Action Scheduler.
• Task still pending in Action Scheduler.
• WordPress Cron Problems.

Webhook Issues

WooCommerce Zapier uses WooCommerce’s built-in webhook mechanism to send data to Zapier.

Webhook Missing or Disabled

If WooCommerce encounters an error when sending data to Zapier, it will automatically disable the webhook, which stops future data from being sent to that Zap.

Please go to the WooCommerce Webhooks screen, and look for any disabled WooCommerce Zapier webhooks. If you find any, please edit each one and change them to active so the new data can be sent to Zapier.

If a WooCommerce Zapier webhook is missing or has been accidentally deleted, please go to Zapier.com and turn your WooCommerce Zap(s) off and on again, which will recreate the webhook in WooCommerce.

Note: WooCommerce can disable a webhook if it continuously fails to deliver. If a webhook was unexpectedly disabled, please search the Webhook ID in the Failed Tasks in the Action Scheduler to determine the reason.

Unexpected WP_Error Payload

WooCommerce’s webhooks are created automatically by WooCommerce Zapier, and they are tied to the WordPress user that created them.

If that WordPress user account is deleted, the webhook(s) assigned to that user will stop working.

Similarly, if the WordPress user is still present but their permissions have changed (for example, being changed from an Administrator to a Contributor), the webhook(s) will also stop working.

Both of these cases will result in an Unexpected WP_Error payload for Webhook error message being logged in the WooCommerce Zapier Logs.

WooCommerce Zapier Plugin Version 2.4.2 Required: Please ensure you update the WooCommerce Zapier plugin to version 2.4.2 or later to have these issues logged.

The logged ERROR will also include an error code and an error message. The most common error looks like this:

{
  "code": "woocommerce_rest_cannot_view",
  "message": "Sorry, you cannot view this resource.",
  "data": {
    "status": 401
  }
}

If you have the above error messages being logged, follow these steps to resolve the problem:

1. Visit the Zapier website to view your WooCommerce app’s connections.
2. Click on the 3 dots next to your connection(s), then click Reconnect.
3. Follow the prompts to reauthenticate your WooCommerce account. See our Zapier Authentication documentation for more information on how to authenticate.
4. Repeat the above steps for each WooCommerce connection that you have listed.
5. Once you have re-authenticated, go to the Zapier Zaps screen and turn each of your WooCommerce Zap(s) off and on again. This will recreate each webhook in WooCommerce.
6. (Optional) You can use the Transfer by Zapier feature to send any missing data retrospectively. This ensures that your WooCommerce store and Zapier integration remain in sync, preventing data discrepancies. The above error logs will list each Resource ID (such as an Order ID or Product ID) so you know which records to transfer.

If you have a different ERROR message logged, please Contact Us for further assistance, and include a full copy of your WooCommerce Zapier Logs.

Action Scheduler

WooCommerce Zapier uses Action Scheduler, which is a WooCommerce core feature that needs to be working correctly for WooCommerce Zapier to send data to Zapier.

This means that data is not sent immediately to Zapier. Instead, the data is queued to be sent asynchronously in the background.

This helps ensure that your customers don’t experience a slow checkout process. It also allows the extension to send the data if there is an error communicating with Zapier.

A typical delay is between ten seconds and one minute, but the delay can be much longer in a staging/testing/development environment or sites with extremely low traffic.

The WooCommerce Action Scheduler facility uses WordPress’ built-in Cron for scheduling. This means it will only work correctly if your WordPress Cron is working correctly and subsequently WooCommerce Zapier’s ability to send data to Zapier.

Action Scheduler has its dedicated website. Also, you can find further information in this article on how to troubleshoot the Action Scheduler queue or WordPress Cron execution issues.

Pending Tasks

On the Action Scheduler screen, you can check the Pending tasks by clicking on the Pending filter.

Look for tasks with a hook name of woocommerce_deliver_webhook_async. If you have one or more, it means that queued trigger data hasn’t been sent yet.

You can manually run Pending tasks from that screen, but if tasks remain pending, you will need to identify why the Action Scheduler queue isn’t automatically processing tasks. Usually, the origin of the problem is a malfunction in the WordPress Cron system. See the WordPress Cron chapter for more details.

If the problem persists, go to your Logs screen and look for any errors in the recent logs, it may have information that helps identify the problem.

Failed Tasks

To check for Failed tasks, go to your Action Scheduler screen, then click on the Failed filter (if it doesn’t exist, you don’t have failed tasks).

There you can search for your Resource by ID (such as an Order ID or Product ID) to confirm if the Resource was sent to Zapier or not in the first place. Unfortunately, there is no option to resend a failed task. Please see the Transfer by Zapier chapter if you want to send previously failed data.

If the timeout is the reason, this often occurs when Action Scheduler has too many jobs, and the allowed time limit for PHP is not enough. (The default setting is 30 seconds.) To overcome this limitation, you need to modify the PHP max_execution_time settings in your hosting environment. If you can, please set it to at least 120 seconds.

You can tweak the Action Scheduler behaviour further with the Action Scheduler High Volume plugin.

Important: The Action Scheduler High Volume plugin only works correctly if your max_execution_time PHP settings are at least 120 seconds.

If you have failed tasks or the Action Scheduler High Volume plugin can’t solve the issue, please Contact Us and copy the log column and include it when you send a support request.

WordPress Cron

If your data is being sent to Zapier erratically, or if your data is being sent slowly or in a delayed fashion, you may have a problem with the WordPress Cron system. If your WordPress installation’s cron system isn’t working correctly, WooCommerce Zapier will not work correctly either.

The WP Crontrol plugin can help pinpoint cron issues. First, it tests the WordPress Cron spawner on your site and reports the error message if it fails. Also you can check it manually by going to the WordPress Dashboard —> Side Menu —> Tools —> Cron Events screen, and look for the “Next Run” columns. If the dates are mostly in the past, especially multiple days or more, your WordPress Cron is not working as expected.

Tip: You can test yourself if the WordPress Cron can run by opening the site WP-Cron endpoint in your browser. For example, https://example.com/wp-cron.php. After that page is loaded, go back and reload the Cron Events screen. If the “Next Run” columns are not changed, your WordPress Installation has a deeper problem. Otherwise, you can use the Server Cron Job or Uptime Services solutions.

Alternate Cron

If your Zaps are receiving an error message such as rest_api_unavailable or The Rest API is unavailable. when WooCommerce data is sent to Zapier, you may affect this known issue with WooCommerce core itself, that causes the rest_api_unavailable error to occur when delivering data via webhooks. This affects WooCommerce Zapier and any other services that rely on WooCommerce’s webhooks facility.

The problem only occurs when you use WordPress’ ALTERNATE_WP_CRON feature.

Until WooCommerce core fixes the issue in WooCommerce itself, it is necessary to disable ALTERNATE_WP_CRON on your site.

This WordPress article explains where this constant is defined. Therefore, removing that line from your wp-config.php file is necessary.

Server Cron Job

Do not configure a cron job for both Action Scheduler and WordPress Cron.:

If your WordPress Cron is working correctly, you only need to configure the cron job for Action Scheduler.
Otherwise, we recommend configuring for WordPress Cron itself.

This is the recommended way to ensure reliable and timely delivery of your WooCommerce data to Zapier.

If your server has WP-CLI installed, we suggest setting up a cron job that processes the Action Scheduler/WordPress Cron queue, for example:

=== “Action Scheduler”

```shell
cd /path/to/wordpress/ && wp action-scheduler run
```

=== “WordPress Cron”

```shell
cd /path/to/wordpress/ && wp cron event run --due-now
```

=== “Without WP-CLI”

```shell
cd /path/to/wordpress/ && php wp-cron.php?doing_wp_cron
```

(where /path/to/WordPress/ is the path to your WordPress installation).

If your cron configuration is working as expected, you can disable WordPress’ default WP-Cron behaviour by adding the following line to the wp-config.php file:

define('DISABLE_WP_CRON', true);

Your web host can usually assist with setting up this cron job.

If you are interested, see here for more details on Action Scheduler WP-CLI commands. And see here for WP-CLI cron command.

Using WordPress Multisite:

The above server cron job will execute for your multisite network’s main (primary) site.

To use WooCommerce Zapier on multiple sites within a multisite network, you will need a separate server cron job for each site (with a different --url= parameter for each). For example:

=== “Action Scheduler”

cd /path/to/wordpress/ && wp --url=example.com/au action-scheduler run
cd /path/to/wordpress/ && wp --url=example.com/uk action-scheduler run
cd /path/to/wordpress/ && wp --url=example.com/us action-scheduler run

=== “WordPress Cron”

cd /path/to/wordpress/ && wp --url=example.com/au cron event run --due-now
cd /path/to/wordpress/ && wp --url=example.com/uk cron event run --due-now
cd /path/to/wordpress/ && wp --url=example.com/us cron event run --due-now

(where example.com is the URL of the individual site running WooCommerce Zapier, minus the https:// prefix).

If you aren’t sure which values to use for the --url= parameters, please run a wp site list command on your server and use the URL column to determine the URL for each site.

Test Your Cron Job:

We suggest logging into your server via SSH and running them manually to confirm that you have the correct command(s) for your cron job(s).

A working command should output something such as:

=== “Action Scheduler”

Success: 2 scheduled tasks completed.

=== “WordPress Cron”

Success: Executed a total of 2 cron events.

If you receive another response such as a `command not found, we suggest contacting your web host to confirm that WP-CLI is installed on your server.

Uptime Services

A less technical solution is to create a free Pingdom or UptimeRobot account and point it to your site’s WP-Cron endpoint. For example, https://example.com/wp-cron.php?doing_wp_cron.

This should help ensure that WordPress Cron fires regularly (from every 30 seconds using Pingdom to every 5 minutes using UptimeRobot).

Using WordPress Multisite:

If you use WooCommerce Zapier on multiple sites in your multisite network, you will need an uptime check for each wp-cron.php page. For example:

- https://example.com/au/wp-cron.php?doing_wp_cron
- https://example.com/uk/wp-cron.php?doing_wp_cron
- https://example.com/us/wp-cron.php?doing_wp_cron

PayPal Payment Processor

If you are using PayPal payments on your store, please ensure that PayPal Instant Payment Notification (IPN) is properly configured.

Please go to your WordPress Dashboard —> Side Menu —> WooCommerce —> Settings screen —> Payments tab and click on PayPal. Ensure that the Receiver Email setting is correct and matches your PayPal email address.

Alternatively you can enable Payment Data Transfer (PDT) in your WooCommerce dashboard. The PayPal Standard documentation has a section about how to enable PDT.

REST API Issues

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The REST API is how Zapier communicates with your WooCommerce store to send and receive data, so your WooCommerce store’s REST API must be operational and working correctly.

We have listed some of the most common error messages that you may encounter when using WooCommerce Zapier with a WooCommerce store with REST API configuration issues:

• Authentication response parse failed.
• Authentication response is missing required information.
• Create Resource response parse failed
• Update Resource response parse failed
• Search Resource response parse failed
• List Resource response parse failed
• WooCommerce returned "..."
• WooCommerce returned "There has been a critical error on this website.Learn more about troubleshooting WordPress."
• Webhook Subscribe response parse failed.
• Webhook Unsubscribe response parse failed.
• We’re having trouble loading 'Trigger Rule' data (WooCommerce returned "...".)
• We’re having trouble loading 'Trigger Rule' data (This user does not have the correct permissions.)
• We’re having trouble loading 'Trigger Rule' data (WooCommerce returned "There has been a critical error on this website.Learn more about troubleshooting WordPress.")
• Trigger Rule response parse failed.
• Input Fields response parse failed.

WooCommerce REST API

If your WooCommerce REST API is not working correctly, please consult the Getting started with the REST API guide for details on how to verify that your REST API is working correctly.

Info: In order to connect Zapier, you don’t need to install an extra REST Auth plugin, manage REST API keys or Webhooks in your store. The integration automatically handles those for you.

Coming Soon or Maintenance Mode

The most common cause is a simple one: your WooCommerce store isn’t publicly accessible because you have a “Coming Soon” or “Maintenance Mode” plugin active. Please try deactivating it, and ensure that people can view/visit your website without needing to log in to WordPress.

Invalid or Untrusted SSL Certificates

Your website must also have a valid and trusted SSL certificate installed Zapier to communicate with your WooCommerce store.

If you encounter an error message such as certificate verify failed, it usually means that the Zapier service isn’t able to successfully connect to your WooCommerce store because it uses an SSL certificate that was issued from a Certificate Authority that Zapier doesn’t trust.

Please consult this Zapier guide and this Zapier guide for further instructions, and if the problem persists please contact Zapier support for assistance.

Debug Output

WordPress or PHP debug output can render REST API responses invalid, so make sure the WP_DEBUG_DISPLAY constant is set to false in your site’s wp-config.php file:

define( 'WP_DEBUG_DISPLAY', false );

Please see here for more details.

SSL Check Failing

In order for the WooCommerce REST API authentication process to work correctly, your website must be configured to use SSL correctly.

If your status screen shows SSL as red (No), then you will be unable to authenticate your WooCommerce store with Zapier:

Often this issue results in one of the following error messages when you authenticate your WooCommerce store with Zapier:

• Sorry, SSL is not configured correctly.
• Sorry, you cannot list resources.

Also, if you review your WooCommerce Zapier logs, you will likely see the following error message:

CRITICAL: WooCommerce REST API Basic Authentication was not performed during ping because is_ssl() returned false.

To resolve this issue, you will need to contact your web host and let them know that WordPress core’s is_ssl() function is returning false during WooCommerce REST API requests, and ask them to resolve this for you. Often it is an indication that your website’s SSL/HTTPS configuration isn’t correct.

You can also go here and perform an SSL Server Test for your website. This test can often identify common SSL misconfigurations that may need to be fixed by your web hosting provider in order for WooCommerce Zapier to work correctly.

WooCommerce REST API Authentication

If you are still receiving the Sorry, you cannot list resources. error message after trying the above steps, then this usually means that WooCommerce’s REST API is unable to authenticate using a standard consumer key and secret, which means that WooCommerce Zapier is unable to work as expected.

In order for WooCommerce Zapier to operate correctly, your website must have a working WooCommerce REST API. This is listed in our System Requirements.

You can check whether your WooCommerce REST API authentication mechanism is working by following this documentation which explains how to create a consumer key and secret, and then test if your REST API is working by querying the https://example.com/wp-json/wc/v3/orders?consumer_key=XXXX&consumer_secret=XXXX endpoint to confirm that it returns an HTTP 200 OK response, and not an HTTP 401 Unauthorized response.

If the response is 401, then please review our list of known incompatible and conflicting plugins.

If you are still receiving a 401 response, please use a separate staging/test environment to temporarily switch to a default WordPress theme and deactivate all plugins (except WooCommerce), and then try authenticating to your test environment. If it works, then you can reactivate your plugins one-by-one to determine which one is causing the authentication problem.

If authentication still isn’t working with only the WooCommerce plugin active, then this indicates that WooCommerce core’s built in REST API authentication isn’t working as it should. Please log into your WooCommerce.com account and submit a support request to the WooCommerce core support team so that they can investigate and identify why WooCommerce core’s REST API query parameter authentication mechanism isn’t working as expected.

Other Resources to Assist With REST API Issues

Here are some other great resources that may also be helpful:

• Getting started with the WooCommerce REST API
• How to Fix Common WooCommerce REST API Issues

Zapier Service Outages

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From time to-time, the Zapier.com service may have an outage or period of downtime. This can cause delays or occasionally skipped or errored tasks. Please be patient, up until the issue is resolved by Zapier and do not attempt to resubmit data.

If all Zapier services are working normally, you can start collecting information on what data missing.

To identify which data that you need to resubmit, first look the Zapier’s Task History page, and search for any errors. You can replay a task from this page.

If you still have missing data, because they have not arrived to Zapier at all, you can resend them with specific triggers. For further reference see Manually Sending Data chapter.

Tip: For the current Zapier service status information, please visit the Zapier Status page.

Compatibility

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With thousands of WooCommerce extensions, addons and plugins available for WooCommerce, and a similar amount of integrations for Zapier, it can be challenging to know if they are compatible with WooCommerce Zapier.

Below is a list of WooCommerce Extensions and Zapier Integrations that we have tested with WooCommerce Zapier.

Tip: If a WordPress plugin or Zapier Integration that you are using isn’t listed below, it doesn’t necessarily mean it is or isn’t compatible. You can always purchase the WooCommerce Zapier extension and use the 30-day money-back guarantee to try it yourself.

Supported Plugins

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The following WooCommerce extensions are actively supported by WooCommerce Zapier:

WooCommerce Bookings

Compatibility with the WooCommerce Bookings plugin was added in version 2.2 of WooCommerce Zapier. You must be running at WooCommerce Bookings version 1.15.35 or later.

If you have WooCommerce Bookings installed, you can use Bookings data in your Zaps (Triggers only).

More on how to use Bookings in WooCommerce Zapier.

WooCommerce Subscriptions

Compatibility with the WooCommerce Subscriptions plugin was added in version 1.6 of WooCommerce Zapier. You must be running at WooCommerce Subscriptions version 3.0.0 or later.

If you have WooCommerce Subscriptions installed, you can use Subscriptions data in your Zaps (Triggers and Actions).

More on how to use Subscriptions in WooCommerce Zapier.

Checkout Field Editor

Compatibility with the WooCommerce Checkout Field Editor plugin was added in version 1.1 of WooCommerce Zapier.

Any additional checkout fields added to your store by the WooCommerce Checkout Field Editor plugin will be sent to Zapier , allowing you to use your custom checkout fields in your Zaps that use any Order trigger events.

You may also wish to view the Checkout Field Editor documentation.

Compatible Plugins

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Below is a list of WooCommerce extensions that are compatible with WooCommerce Zapier.

Sequential Order Numbers Pro

WooCommerce Zapier is compatible with the WooCommerce Sequential Order Numbers Pro plugin since version 1.1.

If using the WooCommerce Sequential Order Numbers Pro plugin, we recommend using the number data field (not the id data field) in your Zap Triggers. See the Order Data Fields documentation for full details on the number field.

You may also wish to view the Sequential Order Numbers Pro documentation.

WooCommerce Order Status Manager

Custom order statuses created with the Order Status Manager extension are supported in the Order data Status field when using Order triggers and actions

However, a dedicated Trigger Rule for Order status changed to … is not available for created custom order statuses.

If you would like to trigger a Zap when an order changes to a custom status, we’d recommend using the Order status changed (any status) trigger rule, which triggers every time an order changes status (including changing to or from a custom order status).

WooCommerce Pre-Orders

Compatibility with the WooCommerce Pre-Orders plugin is included.

You typically need to use the Order status changed (any status) trigger rule, which will fire whenever an order changes status.

You can use this together with a filter to act only when an order changes status to pre-ordered:

See the documentation on filters for more information.

You may also wish to view the WooCommerce Pre-Orders documentation.

Groups for WooCommerce

Whilst we haven’t extensively tested these plugins together, we do know of users that are using them successfully.

If you are encountering memory exhausted errors when using WooCommerce Zapier and Groups for WooCommerce, please update it to version 1.7.3 which includes a fix that prevents an infinite recursion bug in WooCommerce core.

You may also wish to view the Groups for WooCommerce documentation.

WooCommerce Gravity Forms Add-Ons

WooCommerce Zapier includes support for the Gravity Forms Add-Ons extension.

The Gravity Forms Add-Ons data is sent to Zapier as part of the line_items meta_data field, allowing it to be used in Zap filters.

Note: Please keep in mind that the Zapier Zap editor won’t be aware of your additional Gravity Forms product fields up until an order is placed on your WooCommerce store for that product. After that, you can open the Zap Editor and you should see your Gravity Forms fields along with the standard fields.

URL Coupons

WooCommerce Zapier lets you create new Coupons in Zaps (using the Create Coupon action).

If you are using the URL Coupons Extension, you can automatically configure the URL Coupons settings (such as Unique URL and Page Redirect) for the coupon when it is created via a Zap:

To achieve this, in your Zap’s Create Coupon action, use the Meta Data List field to add a new the _wc_url_coupons_unique_url metadata record. You would typically set the value of this field to the Slug output from the suggested Code by Zapier step:

Important: Please be sure to read the URL Coupons documentation which describes important things to consider when setting Coupon URLs.

If you would also like to set the Page Redirect attribute for the coupon, you can do so by adding two additional meta data records to your create coupon action:

• _wc_url_coupons_redirect_page_type set to page.
• _wc_url_coupons_redirect_page set to the page ID of your choice.

The end result is a newly created coupon in WooCommerce with all three URL coupon settings automatically configured:

Uncanny Toolkit for LearnDash

Communication with an application-specific password not affected by this plugin, but the Front End Login feature causes issues when authenticating with the normal WordPress account password.

Please deactivate this feature if you are not authenticated with a WordPress Application password.

Security Plugins

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To avoid interfering with security plugins in general, please ensure that you are using WordPress Application Passwords to connect your store.

Use Application Passwords: To set up an Application Password, go to WordPress Dashboard —> Side Menu —> Users —> Profile screen and press the “Add New Application Password” button. Please see here for details.

Jetpack

When using Jetpack with WordPress 5.6 or later, the majority of the Jetpack plugin features are compatible with WooCommerce Zapier, however, there are several areas where you need to be aware of to make the two plugins work together.

If you are using the Jetpack Protect feature, you need to authenticate WooCommerce Zapier using an application-specific password. Otherwise, please consult the Jetpack Protect documentation for assistance.

If you are using the WordPress.com Secure Sign On feature, use a WordPress Application Password feature when authenticating. Please see here for details on how to successfully authenticate.

Wordfence Security

Wordfence Security is a very popular security plugin that is commonly used with WooCommerce Zapier.

WooCommerce Zapier Plugin Version 2.3 Required: Please ensure you update the WooCommerce Zapier plugin to version 2.3.0 or later.

WordPress 5.6 Required: Please ensure you’re using WordPress 5.6 or later.

In order to successfully authenticate with two-factor authentication enabled, you need to use a WordPress Application Password (not your regular WordPress password) when authenticating.

Please also ensure that the WordPress Dashboard —> Side Menu —> Wordfence —> All Options —> Disable WordPress application passwords checkbox is not ticked (i.e., application passwords need to be enabled and not disabled).

You may still experience difficulties authenticating if you are using Wordfence’s Brute Force Protection.

Moreover, you may need to whitelist the WooCommerce Zapier REST API endpoints. You can find the list of the plugin endpoints inside our Developer Documentation.

!!! Tip
To see if Wordfence is interfering with the communication, please go to WordPress Dashboard —> Side Menu —> Wordfence —> Tools —> Live Traffic and review the live traffic logs to identify the specific reason for the failure.

For busy stores, you may need to use the **Show Advanced Filters** -> `User Agent = Zapier` option in order to only see Zapier authentication logs.

iThemes Security

iThemes Security does not interfere with WooCommerce Zapier if you are using a WordPress Application Password.

Alternatively, with older WordPress versions, iThemes Security has its own application-specific passwords solution, so when authenticating, please ensure that you use that application-specific password rather than your account password.

WP Rocket

This plugin has a feature that forces trailing slash for any URLs, which not compatible with the authentication mechanism in WooCommerce Zapier.

To avoid problem with it, please remove trailing slash functionality or disable it for the Integration endpoints. Refer to the WP Rocket Documentation to how to do it.

JWT Auth

The JWT Auth plugin forces its authentication method to all REST API requests (including WooCommerce Zapier). This interferes with the WooCommerce Zapier’s Actions functionality. It also prevents Trigger sample data from working.

The solution is to add WooCommerce Zapier’s endpoints to the JWT Auth plugin’s whitelist so that JWT authentication is not applied to WooCommerce Zapier’s endpoints.

Whitelist Example:

add_filter( 'jwt_auth_whitelist', function ( $endpoints ) {
return array(
'/wc-zapier-auth/*',
'/wp-json/wc-zapier/*',
);
} );

Other Security Plugins

The following plugins can cause authentication errors when connecting with WordPress account password:

• Limit Login Attempts Reloaded
• SiteGuard WP Plugin
• IP Geo Block
• WPS Hide Login

Partially Compatible Plugins

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Below is a list of plugins that are partially compatible with WooCommerce Zapier.

WooCommerce Product Add-Ons

WooCommerce Zapier includes support for the Product Add-Ons extension.

The Product Add-Ons data is sent to Zapier as part of the line_items and meta_data fields, allowing them to be used in Zap filters.

We don’t recommend using the Product Add-Ons data in Zap templates, unless all of your products have the same add-on fields available. This is because a Zap requires a predictable set of data fields coming through for each and every order line item.

Warning: The Product Add-Ons extension stores addon price information in the meta key field, which can result in a different key value from order to order, making the key name unpredictable and difficult to use in Zap actions.

WooCommerce Deposits

The WooCommerce Deposits extension can cause problems when retrieving sample order data from WooCommerce when using the Zapier.com Zap editor.

This is because WooCommerce Deposits creates future-dated orders that have a status of scheduled-payment, so when WooCommerce Zapier loads the most recent orders to display as sample data, the future-dated scheduled-payment orders are listed first.

This makes it difficult to display useful orders in the Zap editor when setting up your Zap.

The workaround is to temporarily trash these Scheduled Payment orders, then set up your Zap, and then restore the orders:

1. Go to the WordPress Dashboard —> Side Menu —> WooCommerce —> Orders screen, then filter by Scheduled.
2. Select all the Scheduled orders, then Bulk actions -> Move to Trash.
3. Return to the Zapier.com Zap Editor, then in your Trigger step, click Test Trigger, then click the Dropdown list and click the Load More button to retrieve your most recent order data from your store. This sample data should now contain recent valid orders (rather than future-dated scheduled payment orders).
4. Select a recent order from the dropdown, then complete the setup of your Zap and turn it on.
5. Return to WordPress Dashboard —> Side Menu —> WooCommerce —> Orders, filter by Trashed.
6. Select all trashed orders, then Bulk actions -> Restore to reinstate the Scheduled Payment orders.

Fancy Product Designer

Some WooCommerce Zapier users have reported success when using the Fancy Product Designer plugin, whereas others have encountered issues.

The Fancy Product Designer data is sent to Zapier as part of the line_items —> meta_data fields, allowing them to be used in Zaps.

Warning:

This plugin is prone to store vast amounts of information, which can lead to the data exceeding the current limitation of Zapier platform (6MB) for Order or Product triggers. When this happens, you may be unable to create a Zap, or the corresponding task will fail.

One possible solution for preventing this to happen that filtering out the outgoing data in WooCommerce, as described in the Modifying or Extending Data and Fields chapter.

WooCommerce Composite Products

The WooCommerce Composite Products extension can cause WooCommerce Zapier Create Product actions to fail with an Configuration" (composite_scenarios__configuration) is missing. error message.

To resolve this, please update Composite Products to version 8.1.1 (or newer).

Heads Up: It is not possible to create Composite Products via a Create Product action.

Incompatible Plugins

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Below is a list of plugins that are not currently compatible with WooCommerce Zapier.

WP-SpamShield

The WP-SpamShield plugin is known to cause issues when authenticating.

Having this plugin active may cause you to receive either of the following error messages:

Sorry, this user does not have the correct permissions.

ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

Please deactivate the plugin and try again.

WP Content Copy Protection & No Right Click

This plugin is known to cause issues when authenticating.

Please deactivate the plugin and try again.

WooCommerce Real-time Notifications for new orders

This plugin is known to cause issues when authenticating, with the following error message:

Sorry, you cannot list resources.

Please deactivate the plugin and try again.

Partially Compatible Integrations

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Below is a list of Zapier Integrations that are partially compatible with WooCommerce Zapier.

Gmail

Info: The following constraints only apply to consumer Gmail account accounts (emails ending with @gmail.com or @googlemail.com. See details in this help document.

Google is restricting the Gmail Integrations usage. Only the approved apps can receive information. Unfortunately, the WooCOmmerce Zapier is not on the list. If you have a consumer Gmail account and configure Gmail as a trigger and WooCommerce as an action, you will see the following error:

Sending data from WooCommerce to Gmail is not restricted.

GDPR Compliance

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WooCommerce Extension and Zapier App

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You can typically achieve General Data Protection Regulation (GDPR) compliance whilst using WooCommerce Zapier, and we have provided some information below to help get you started.

Zapier Integration consists of a WooCommerce plugin (installed on your website) and a Zapier App (hosted on Zapier.com), working together to connect WooCommerce to Zapier and Zapier to WooCommerce.

WordPress

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The Zapier Integration is a WordPress plugin, and to operate needs WordPress WooCommerce to be installed.

If you need GDPR compliance, you can usually achieve it with your WordPress installation. For reference see the Your WordPress.com Site and the GDPR page in wordpress.com, which can be adopted to self-hosted WordPress sites as well.

WooCommerce

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Here is the WooCommerce’s GDPR Guide for related settings, and you can read the compliance in their blog post.

Tip: If you are using WordPress version 4.9.6 or newer, we provide a snippet about the integration and Zapier service, that you can include in your privacy policy page. Go to your WordPress Dashboard —> Side Menu —> Settings —> Privacy screen, and follow the Check out our guide link to access it.

Zapier

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You can find out Zapier’s GPR compliance information in their support documentation.

Third Party Services Used in Your Zaps

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You will also need to consider the GDPR implications of the third party services that you use in your Zaps, as these may handle customer data covered by the and needs to be evaluated carefully.

The sole purpose of the Zapier Integration is to transfer data between services.

Legal Advice

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Please note that the above suggestions are not legal advice, and we strongly recommend consulting with a GDPR expert to help ensure that your store and business are GDPR compliant.

Uninstall

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Deactivation

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Deactivating the WooCommerce Zapier plugin will prevent all existing WooCommerce Zaps from working. Your WooCommerce store will no longer send data to Zapier, and will be unable to process incoming connections from your Zaps.

Your existing Zaps stays intact, however they will not work anymore. All of your WooCommerce Triggers will not produce any new tasks, and all of your Actions will return an error the next time a Zapier task is performed.

Uninstallation

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The default behaviour for uninstalling (deactivating and deleting) the plugin is to keep your WooCommerce Zapier data in the WooCommerce store.

If you like, you can delete and reinstall the WooCommerce Extension many times. Your WooCommerce Zapier settings and data will not be lost. This especially helpful while troubleshooting your WooCommerce store.

If you decide to uninstall the WooCommerce Zapier plugin and you don’t plan to use it anymore, the recommended order of action is to go to Zapier.com and delete all WooCommerce Zaps in Zapier first and then uninstall the plugin. Also, you can permanently remove all WooCommerce Zapier data from WooCommerce too (see below).

Remove All Data

If you want, you can completely remove all WooCommerce Zapier data during uninstall. This includes settings, Task History, scheduled actions, and every registered WooCommerce Zapier Webhooks and REST API Authentication keys.

In order to permanently delete all plugin data upon uninstall, you need to add a following line to your wp-config.php file:

define("WC_ZAPIER_REMOVE_ALL_DATA", true);

After you have done this, go to your WordPress Dashboard —> Side Menu —> Plugins screen and deactivate and delete the WooCommerce Zapier plugin.

Once done, you can remove the WC_ZAPIER_REMOVE_ALL_DATA line from your wp-config.php file.

Refer to WordPress’ Editing wp-config.php documentation for further information how to edit your config.

Note:

If you’re using the Application Passwords feature, you need to manually delete passwords created for Zapier communication. Please see in the Plugin Interface chapter where to find it.

Uninstalling the WooCommerce Extension will not remove your Zaps and data on Zapier, even if you choose to delete all data from WooCommerce.

Glossary

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Action

Incoming connection. See Connection Types.

Application Password

App-specific password feature built-in to WordPress 5.6 and later.

Connection

An actual communication between your WooCommerce store and a Zapier Zap. In this documentation we are using a couple of related terms of connection.

Connection Types

Incoming or Outgoing. Describes the direction of the data flow observed from the WooCommerce store perspective. Incoming connections are referred to as Actions, outgoing connections are referred to as Triggers.

Resource

Represents a specific type of WooCommerce data. For example, an Order, a Product, a Customer.

Trigger

Outgoing connection. See Connection Types.

Trigger Rule

A rule that defines an event (or multiple events) that will cause WooCommerce data to be sent to a Zapier Zap.

WooCommerce Extension

Part of the integration which lives inside a WooCommerce store. This it the WooCommerce Zapier plugin that you have installed on your WooCommerce store.

Zap

Zapier Zap is a connection configuration between Zapier and other service, including your store. See Connection.

Zapier App

Part of the integration which lives inside the zapier.com. This is the interface you see when using the WooCommerce app in a Zap. See Zap.

Zapier Feed

Legacy term used to describe a specific connection between Zapier and WooCommerce before version 2.