Unsure of how to access support, navigate options in your WooCommerce.com My account area, request a refund, or something else? Take a look through the pages linked below to get help with the Woo Marketplace.
Documents
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Download a WooCommerce.com PDF invoice
Once you place an order on WooCommerce.com, an email containing the details of that order will be sent to you. If you require an invoice in PDF format, this can be downloaded via your WooCommerce.com account. Locating the invoice
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Customer satisfaction (CSAT) emails
WooCommerce sends customer satisfaction (CSAT) emails to ensure our developer partners are providing quality support for their products in the WooCommerce.com Marketplace. Receiving a CSAT email A CSAT email will be sent to you seven (7) days after you submit a support ticket. The sender will be WooCommerce, and the email subject line is Support Ticket […]
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Woo Marketplace suggestions settings
Overview WooCommerce.com Marketplace suggestions settings in the core WooCommerce plugin give store owners the flexibility to customize their experience by managing the types of recommendations and suggestions they receive. This document provides an overview of the settings available, how they work, and best practices for customization — including a filter to disable suggestions programmatically. Introduction […]
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Adding collaborators to your WooCommerce.com account
Adding collaborators to your WooCommerce.com account allows another person to help manage your store/site on your behalf. This safe, secure feature grants them access to your account access — without providing them your login and password. Who and what are collaborators? Collaborators are usually developers, members of an agency, or consultants you enlist or hire to help […]