1. Documentation /
  2. WooCommerce Payments: Startup Guide /
  3. Troubleshooting WooCommerce Payments

Troubleshooting WooCommerce Payments

The following guide will show some common issues that can occur with WooCommerce Payments and how you can try to fix them. If you’re in any doubt about a problem, or the suggested solution does not work, please contact support for assistance.

Error determining the connection status

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In certain circumstances, like when restoring a site from backup, this error could be encountered under WooCommerce > Settings > Payments > WooCommerce Payments.

Should that be the case, the connection to WordPress.com needs to be reset. To reset the connection:

  1. Go to Jetpack > Dashboard
  2. Scroll down to the Connections section
  3. Click Manage site connection
  4. Click Disconnect
  5. Wait for disconnection to complete.
  6. Go to Payments.
  7. Click Set up to reestablish the connection.

The Jetpack plugin isn’t required to run WooCommerce Payments, however it’s needed in order to reset the connection.

WooCommerce Payments Safe Mode

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Safe Mode helps to prevent issues in cases where duplicate sites are connected to the same WooCommerce Payments connection. You’ll know your site is in Safe Mode via clear notice. Read more on the WooCommerce Payments Safe Mode page.

Error retrieving deposits, Error retrieving deposits overview, Error retrieving disputes.

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These errors are likely a result of the Jetpack connection. Go to Jetpack > Dashboard, scroll down to the Connection section, and disconnect the site from Jetpack. Once done, reestablish the connection there to resolve the error message.

The Jetpack plugin isn’t required to run WooCommerce Payments, however, it’s needed in order to reset the connection.

Error Amount must be at least $0.50

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Our payments partner, Stripe, requires a minimum of goods value of at least $0.50. This minimum amount is to ensure that you don’t lose money on a charge because Stripe’s processing fee combines a small fixed amount and a percentage.

To resolve the error, please make sure that your product price is at least $0.50.

After I deleted/ restored a subscription product when WooCommerce Payments was inactive, adding the product to cart results this error “There was a problem creating your subscription”

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If a subscription product is deleted then restored while WooCommerce Payments is disabled, enabling WooCommerce Payments again will result in this error.

When deleting and restoring a subscription product, please make sure that WooCommerce Payments is enabled so the subscription product status is in sync with WooCommerce Payments.

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