Managing AutomateWooCommerce.com Subscriptions

IMPORTANT UPDATE: AutomateWoo has moved to the WooCommerce Extensions Store which means product licenses are now managed on WooCommerce.com. If you need help with your WooCommerce.com subscription please refer to the guide on Managing WooCommerce.com subscriptions.

Because AutomateWoo has moved WooCommerce.com, instead of renewing, subscriptions on will expire after 1 year. You will need to purchase a new subscription from WooCommerce.com to continue to receive benefits like support and automatic updates.

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The following documentation only applies to legacy AutomateWooCommerce.com subscriptions.

Legacy AutomateWooCommerce.com licenses were sold on an annual basis, entitling you to one year of updates and support. A subscription was used to manage the renewal of your licenses.

Your subscription information can be viewed and managed via the:

• Account > View Subscription page; and
• Account > Licenses page.

More information on using the Licenses account page can be found in the guide to Managing AutomateWooCommerce.com Licenses. This document outlines how to view and manage a subscription on the View Subscription page.

View Subscriptions Page

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To view your AutomateWooCommerce.com license subscriptions, visit the Account > Subscriptions.

On this page, you can view each of your subscription’s:

• Status
• Start date
• Scheduled next payment date
• Payment/order history
• Products licensed with the subscription

You can also:

• Cancel the subscription
• Renew the subscription before the scheduled next payment date
• Toggle the subscription to enable or disable auto renew
• Change the linked payment method, e.g. from PayPal to a credit card
• Upgrade or downgrade your license

Subscription Renewal

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To keep your license active, your subscription needs to be renewed. This requires payment for another year of support & updates. When a renewal is due, an order will be created, stored in your account and emailed to you.

Auto Renew

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AutomateWooCommerce.com provides auto renew functionality to conveniently process license renewals without any action from you. Auto renew can be enabled or disabled from your Account > Subscriptions page for each of your subscriptions.

With auto renew:

• disabled: you must login to your account and complete payment for a license renewal via the checkout page.
• enabled: payment will be processed against the payment method saved on the subscription when the next payment date arrives without any action required by you.

Toggle Auto Renew

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To enable or disable auto renew:

1. Go to your Account > Subscriptions page.
2. Click the Auto Renew toggle
3. Click the Confirm button

Your subscription will now have auto-renew enabled or disabled. You can toggle between the two states at any time.

Auto-renew can also be enabled or disabled on the Account > Licenses page. For details on this process, refer to the guide to Managing AutomateWooCommerce.com Licenses.

Early Renewal

Instead of waiting until your license’s next scheduled renewal date arrives, you can renew an active subscription at any time during its life-cycle.

To renew a subscription early:

1. Go to your Account > Subscriptions page.
2. If you have more than one subscription, click View next to the subscription you want to renew.
3. Click the Renew Now button
4. Complete checkout

After the subscription has been renewed early, its next payment date will be extended by another year from the date its next payment was due.

For example, if a subscriptions next payment was due 1st January 2019, and it was renewed on 1st December 2018, its next payment date will be extended until 1st January 2020.

Cancellation

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You can cancel your subscription at any time. To cancel your subscription:

1. Go to your Account > Subscriptions page.
2. If you have more than one subscription, click View next to the subscription you want to cancel.
3. Click the Cancel button

Your license will remain active until the end of the pre-paid term of the subscription. During this time, it will have the Pending Cancellation status. You can choose to Reactivate your subscription while it is Pending Cancellation. The pre-paid term will end when the subscription’s next payment was due.

For example, if a subscription was scheduled to renew on the 1st January 2020, but it is cancelled on 1st December 2019, the license will remain active until the 1st January 2020.

Reactivation

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If you change you mind after cancelling a subscription, you can reactivate the subscription at any time within the pre-paid term.

To reactivate a subscription Pending Cancellation:

1. Go to your Account > Subscriptions page.
2. If you have more than one subscription, click View next to the subscription you want to reactivate.
3. Click the Reactivate button.

Multi-License Subscriptions

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If you purchase a license for an add-on, like Refer A Friend,  in the same transaction as your AutomateWoo license, both licenses will be managed by the same subscription.

It is still possible to upgrade, downgrade or cancel individual licenses on this subscription. Each license can be upgraded or downgraded following the same process for single-license subscriptions.

Cancelling a Single License

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To cancel only one license on a multi-license subscription:

1. Go to your Account > Subscriptions page. If you have more than one subscription, click View next to the subscription you want to cancel.
2. Click the red X button next to the license you want to cancel.

This will remove only that license from the subscription. The license will remain active until the next payment date, at which time it will not be included in the renewal and expire.

Note: you can undo the license removal immediately after removing the item. To do so, click Undo in the confirmation notice that is displayed on the page after removing the item.