1. Documentation
  2. WooCommerce Payments
  3. WooCommerce Payments FAQs

Why aren’t fees refunded when I refund a charge with WooCommerce Payments?

When you refund a payment to a customer, the fees paid on that transaction will not be refunded to your WooCommerce Payments account.

When a charge is processed, we incur costs from the card networks (Visa and Mastercard) and payment partners with which we work. Because these networks establish the rules and guidelines for refunded payments, often the banks and card networks will keep the upfront cost of a refunded transaction, therefore, these costs are not refunded to us when the charge is refunded.

WooCommerce Payments is a free payment plugin, meaning we provide you with an integrated payment solution that is built for WooCommerce, by WooCommerce. We don’t charge a monthly usage or activity fee for using WooCommerce Payments, and instead charge per transaction. Our standard processing fees help provide these features and functionality, and allows us to continuously enhance your experience.

WooCommerce Payments does not charge additional fees on top of the transaction fees to process a refund. For example, we do not charge a $5 refund fee or similar.

Partial Refunds ↑ Back to top

If you do not wish for your business to absorb the transaction fees from refunds, it is possible to provide customers with a partial refund; however, your store’s refund policy should clearly state this practice. If a customer lodges a dispute for the remaining fee, you will need to provide your refund policy as evidence to win that dispute.

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