1. Documentation
  2. WooCommerce Payments
  3. WooCommerce Payments FAQs

Why is there a debit from WCPAYMENTS or WooCommerce Payments on my bank account?

Your WooCommerce Payments account balance may become negative when the current value of charges that have not yet been deposited into your account is less than the sum of current refunds and disputes including fees.

If your account goes into a negative balance, WooCommerce Payments will debit the negative amount of the balance from your bank account to cover the debt.

  • This transaction will be visible in your WooCommerce Payments under Payments > Deposits as a withdrawal with a negative amount. 
  • It will appear in your bank account as a debit from WCPAYMENTS or WooCommerce Payments
  • The withdrawal will be created the next day on your bank account.
Example of Payments > Deposits screen showing Withdrawals


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