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WooCommerce HipChat

WooCommerce HipChat brings your WooCommerce store into the heart of HipChat conversations, allowing you and your team to stay ‘in the loop’ on what’s happening with minimal effort.

Note: This product is no longer for sale at WooCommerce.com, and the documentation is not being updated.

Requirements ↑ Back to top

Installation ↑ Back to top

  1. Download the .zip file from your WooCommerce account.
  2. Go to: WordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded with Choose File.
  3. Install Now and Activate the extension.

More information at: Install and Activate Plugins/Extensions.

Setup and Configuration ↑ Back to top

  1. Go to WooCommerce > Settings > Integration > HipChat.
  2. Enter the API Key from your HipChat account. In your HipChat account, create a new token by going your API Settings for your account.
  3. Save changes. to verify the API was entered correctly.
    • If no, an error is returned. Confirm, and verify again.
    • If yes, additional settings appear. You may need to refresh your browser.
  4. Select a Default Room and Default Color from the dropdown.
  5. Enable Debug Mode (optional) for troubleshooting purposes. Otherwise, leave disabled.
  6. Save changes.
  7. Set up Notifications. See next section on Notifications.
  8. Send Test Notification to ensure they are working.
  9. Save changes.
Test Notification
Test Notification

Notifications ↑ Back to top

There are 7 notification events that can be enabled.

WooCommerce HipChat Notification Types
WooCommerce HipChat Notification Types

All notifications have options that appear after being enabled. All are optional:

  • Room – Specific room to send this notification to
  • Color – Specific color of this notification
  • Custom Notification Message – Custom message to use for this notification, made using the notification’s unique template tags
The default options for each notification
The default options for each notification

New Order Notification

There is also one extra option for the new order notification:

  • Free Orders – If you check this option, notifications will be sent for free orders too
New order notification options
New order notification options

Custom Notifications

It’s possible to build your own custom notification messages for each notification type. Underneath each notification, the available template tags are listed. They’re straightforward to use but keep in mind that {xxxxx_link} provides the URL itself.

Valid HTML is allowed to be used, so you can include links and other formatting / styling.

Example of a custom notification message for new reviews
Example of a custom notification message for new reviews
The custom notification in HipChat
The custom notification in HipChat

Customization ↑ Back to top

There are countless filters that you can use the customize the plugin and its notification messages.

Frequently Asked Questions ↑ Back to top

I’ve added (or removed) a room from my HipChat account but it’s not showing up!
To save your site’s resources, the plugin cache’s your rooms. Simply click the Reload Available Rooms button at the bottom of the settings and your new rooms will appear!

Reload Rooms
Reload Rooms

Questions and Support ↑ Back to top

Have a question before you buy? Please fill out this pre-sales form.

Already purchased and need some assistance? Get in touch with a Happiness Engineer via the Help Desk.

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