Money you’ve made with WooPayments flows through your account balance before being deposited into your bank account. The time those funds take to flow through your account balance (called the “pending period”) depends on your account country.
This chart shows our standard pending periods, which cannot be changed.
|Australia, United States||2 business days|
|Japan, New Zealand||4 business days|
|United Arab Emirates||5 business days|
|All other countries||7 calendar days|
To help illustrate how this works, consider the following examples:
- A U.S. merchant makes a sale on a Friday. Their pending period is 2 business days, so the merchant can expect the funds to hit their bank account on the following Tuesday.
- A German merchant makes a sale on a Thursday. Their pending period is 7 calendar days, so they can expect the funds in their bank account a week later, i.e. the following Thursday.
NOTE: Most banks apply deposits to your account as soon as they receive a transfer from us. However, some banks may take extra time. So while the chart above shows the usual rolling delays, we cannot guarantee those timelines in every case.
For deposit timing purposes, new days start at 00:00 UTC regardless of your location. As such, any payments taken after that time will face an additional delay before they’re deposited.
As an example, consider a store owner in Los Angeles who makes sales throughout the day on Tuesday. Any orders placed before 00:00 UTC (5:00pm their time) will be deposited 2 business days later, i.e. on Thursday. However, a sale made at 5:19pm will have missed the end-of-day cutoff time. The funds from that sale will arrive on Friday.
Payments processed on a non-business day, i.e. a weekend day or a holiday in your country, will have their pending period start on the next business day afterward.
For example, if a U.S. store makes a sale on Saturday, the customer is charged immediately, but the pending period doesn’t start until Monday. Since the U.S. pending period is 2 business days, the merchant will get those funds the following Wednesday.
The chart and examples given above assume that your site is on a daily deposit schedule, which is the default for almost all accounts. However, it is possible to change your deposit schedule to weekly or monthly, if you wish. This will of course affect the timing of your deposits.
For example, consider a merchant in New Zealand with their deposit schedule set to weekly on Fridays. If a customer orders from their store on Thursday, 4 business days after that would be the following Wednesday. However, due to their weekly on Fridays deposit schedule, the funds remain in their account for 2 more days, and are deposited on the following Friday.
The first deposit for all new accounts is sent after a 7-day waiting period. This starts after the first successful payment is processed on your account, not when the account is created.
After the 7-day waiting period for a new account is over, the first deposit will be sent according to the pending period chart shown above and the deposit schedule set on the account.
For example, consider a new U.S. merchant who creates their account on a Monday and makes their first sale on Wednesday. Their 7-day waiting period would end the following Wednesday, at which point the 2 business day pending period for their first deposit begins. As such, the money from their first sale would land in their bank account on the following Friday.
Depending on your account country and deposit currency, there may be a minimum account balance required before a deposit can be sent. Those are detailed below. Country and currency combinations not listed in the chart have no minimum deposit amount.
If you’re using a bank account to receive deposits, there is no maximum deposit amount.
If your store is in the U.S. and you’ve added a debit card for receiving deposits, the maximum that can be deposited at once is $9,999 USD. If you’re set to receive a deposit larger than this, there is a danger that your deposits may be suspended until you add a bank account.
It’s for this reason that we strongly suggest adding a bank account instead of a debit card.
- Although you can charge prices in HUF that include fillérs (such as 12.34 Ft), deposits of HUF will be rounded down to the nearest whole number (e.g. 12.00 Ft). The remaining fillérs will be kept in your account balance and continuously “rolled over” as you make more sales.