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  2. WooPayments Documentation /
  3. WooPayments: In-Person Payments /
  4. In-Person Payments M2 Card Reader Return Policy

In-Person Payments M2 Card Reader Return Policy

NOTE: This return policy covers the M2 card reader, which is currently only available in the U.S.

We offer a 30-day return policy for M2 card readers purchased from WooCommerce.com.

Initiating a return

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In order to start your return, please:

  1. Locate your order number using the original order confirmation email.
  2. Contact support and enter “Return Card Reader” in the Subject box.

Once we receive your inquiry, our support team will assist you with returning the reader.

If you’re outside of the 30-day return window, we will be unable to accept your return. However, because we want to ensure that you have the best customer experience possible, our support team is happy to help you troubleshoot or work through any issue with your card reader. 

Return eligibility

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When returning a card reader, the reader must be:

  1. In its original packaging
  2. In good condition.
  3. Accompanied by all items in their original packaging, including but not limited to:
    • Cords
    • Cables
    • Parts
    • Documentation

If all of these conditions are met, your refund will be applied to the original payment method on file once the returned reader is received.