Support Ticket System for WooCommerce provides merchants a platform to manage general and order tickets efficiently. You can communicate with customers and close the tickets after resolving their issues.
Installation↑ Back to top
- Download Support Ticket System for WooCommerce .zip file from your WooCommerce account.
- At the Admin Panel, go to Plugins > Add New and Upload Plugin with the file you downloaded after purchase.
- Install and Activate the extension.
More information at: Install and Activate Plugins/Extensions.
How to Configure?↑ Back to top
To start the configurations for this extension, go to WooCommerce > Settings > Support Ticket System at the admin panel and click the “General Tickets”.
General Tickets↑ Back to top
In the general tickets tab, you can see a dashboard that provides you all the details about general tickets such as the number of total tickets, open tickets, and close tickets.
You can also see all the general tickets received by you from your customers. You can search for any ticket using the search option.
To view and reply any ticket, click the “View” button.
In each ticket detail, you can see the current ticket status, customer name, date of ticket submission, and date of last activity.
You can click the “View Other Details” button to view the details that customer has submitted during the time of submission.
You can Open or Close the ticket and chat with the customer using the WYSIWYG editor.
Order Tickets↑ Back to top
Just like general tickets, you can click “Order Tickets” to see all the view and reply the order tickets.
Configure Questions↑ Back to top
You can click “General Ticket Questions” or “Order Ticket Questions” tab to create the questions using 11 types of fields.
General Settings↑ Back to top
Click the “General Settings” tab for general configurations.
You will find the shortcode ” [plugify_ticket_dashboard] ” to create the support ticket dashboard page for customers on the frontend. Click “Create Support Dashboard page” and place the shortcode there to add a support ticket dashboard for your customers.
From here you can change the color of the statistics panel.
You can change the style of all the buttons of this WooCommerce support system extension.
You can customize the text and background of first and second-person chat messages.
Customize the content for open and close ticket emails.