1. Documentation

Support Ticket System for WooCommerce

Support Ticket System for WooCommerce provides merchants a platform to manage general and order tickets efficiently. You can communicate with customers and close the tickets after resolving their issues.

Installation ↑ Back to top

  1. Download Support Ticket System for WooCommerce  .zip file from your WooCommerce account.
  2. At the Admin Panel, go to Plugins > Add New and Upload Plugin with the file you downloaded after purchase.
  3. Install  and Activate the extension.

More information at: Install and Activate Plugins/Extensions.

How to Configure? ↑ Back to top

To start the configurations for this extension, go to WooCommerce > Settings > Support Ticket System at the admin panel and click the “General Tickets”.

WooCommerce support ticket system

General Tickets ↑ Back to top

In the general tickets tab, you can see a dashboard that provides you all the details about general tickets such as the number of total ticketsopen tickets, and close tickets.

WooCommerce support ticket system

You can also see all the general tickets received by you from your customers. You can search for any ticket using the search option.

WooCommerce support ticket system

To view and reply any ticket, click the “View” button.

WooCommerce support ticket system

In each ticket detail, you can see the current ticket statuscustomer namedate of ticket submission, and date of last activity.

WooCommerce support ticket system

You can click the “View Other Details” button to view the details that customer has submitted during the time of submission.

WooCommerce support ticket system

You can Open or Close the ticket and chat with the customer using the WYSIWYG editor.

Order Tickets ↑ Back to top

Just like general tickets, you can click “Order Tickets” to see all the view and reply the order tickets.

Configure Questions ↑ Back to top

You can click “General Ticket Questions” or “Order Ticket Questions” tab to create the questions using 11 types of fields.

WooCommerce support ticket system

General Settings ↑ Back to top

Click the “General Settings” tab for general configurations. From here you can change the color of the statistics panel.

WooCommerce support ticket system

You can change the style of all the buttons of this WooCommerce support system extension.

WooCommerce support ticket system

You can customize the text and background of first and second-person chat messages.

WooCommerce support ticket system

Customize the content for open and close ticket emails.

WooCommerce support ticket system

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