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  3. WooPay Merchant Documentation

WooPay Merchant Documentation

WooPay is a new express checkout solution by WooCommerce. With WooPay, customers can save payment methods for use across any WooCommerce store using WooPay. When a customer with a WooPay account visits your store, they can use WooPay to check out securely with just a few clicks.

Requirements ↑ Back to top

WooPay is currently in private beta and is available to a limited number of US-based merchants, with eligibility expanding over the coming weeks. Once you’re eligible for WooPay, your site will need to meet the following requirements to use WooPay:

  • PHP 7.0+
  • WordPress 5.7+
  • WooCommerce 5.2+
  • WooCommerce Payments 4.2+

At this time, WooPay is not compatible with WooCommerce Subscriptions or Subscriptions with WooCommerce Payments. It is also not currently compatible with the early access new checkout experience for WooCommerce Payments.

Get Started ↑ Back to top

To enable WooPay once you’re eligible:

  1. Go to Payments > Settings on your WordPress site’s administration area.
  2. On that page, go to the section for Express checkouts.
  3. Check the checkbox labeled WooPay.
  4. Click the Save changes button at the bottom of the page.
Once you're eligible for WooPay, the setting to enable it will appear under WP Admin > Payments > Settings.
Enabling WooPay

Settings ↑ Back to top

To change your WooPay settings:

  • Go to Payments > Settings on your WordPress site’s administration area.
  • On that page, go to the section for Express checkouts.
  • Click on the Customize link for WooPay.
Other WooPay settings under WP Admin > Payments > Settings
WooPay Settings

WooPay currently supports the following settings:

  • Enable WooPay lets you control whether customers have the option to check out using WooPay.
  • Custom message lets you provide information about your store or its policies. Your custom message will be displayed to customers who are placing an order for your store via WooPay. Providing a custom message is optional.
Customers will see your custom message before they place their order.

Troubleshooting ↑ Back to top

Don’t see the option to enable WooPay ↑ Back to top

WooPay is currently only available to a limited number of merchants. Once you are eligible for WooPay, if you still do not see the option to enable WooPay in your settings after a few hours, verify that you are running WooCommerce Payments 4.0+.

Interested in enabling WooPay on your store? Please fill in the form on the WooPay for Merchants information page.

If after a few hours, you still do not see the option to enable WooPay, please contact support.

Frequently Asked Questions ↑ Back to top

How does Jetpack work with WooPay? Is it required? ↑ Back to top

Merchants don’t need to have the Jetpack plugin installed, but WooCommerce Payments does need to be installed, which will handle making the Jetpack connection for the site.

How does WooCommerce Payments work with WooPay? Is a WooCommerce Payments account required? ↑ Back to top

WooPay is currently only available as an express payment method as part of WooCommerce Payments. Merchants do need a WooCommerce Payments account and WooCommerce Payments extension installed in order to use WooPay.

How do I become eligible for WooPay? ↑ Back to top

WooPay is currently in private beta and is available to a limited number of US-based merchants. Once WooPay is in public beta, you will be able to request an invitation to enable WooPay on your store.

What is the difference between WooCommerce Payments and WooPay? ↑ Back to top

WooCommerce Payments is a WooCommerce extension that provides your store with a payment gateway to accept credit and debit cards as well as a dashboard for managing transactions. WooPay is a new express checkout method available to merchants using WooCommerce Payments. You can set up WooPay in your WooCommerce Payments settings.

Does enabling WooPay on my site require customers to check out with WooPay? ↑ Back to top

No. Customers to your store will have the choice to check out using their saved WooPay payment methods or using your store’s standard checkout process.

If a customer pays with WooPay, what information is available to me about the customer? ↑ Back to top

Details about the customer and the customer’s order are still available through the order details page at WooCommerce > Orders. There, you can see the customer’s name, billing and shipping address, contact information, and order details.

How do I get paid when a customer pays with WooPay? ↑ Back to top

WooPay is part of the WooCommerce Payments gateway, so you will be paid according to the WooCommerce Payments deposit schedule.

If a customer has trouble with WooPay, where can they get help? ↑ Back to top

If a customer runs into a problem paying with WooPay, they can contact support.

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