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  2. WooPayments Documentation /
  3. WooPayments: Fees & Debits /
  4. Why is there a debit from WooPayments on my bank account?

Why is there a debit from WooPayments on my bank account?

Your WooPayments account balance may sometimes become negative. When this happens, WooPayments may debit your connected bank account to recover from the negative balance. This will only occur if all of the following apply:

  • Your account has a negative balance.
  • You’ve added a bank account to receive deposits.
  • Your account is based in one of these countries:
    • Australia
    • Canada
    • New Zealand
    • United Kingdom
    • United States
    • Any SEPA country

This transaction will be visible in your WordPress dashboard under Payments > Deposits as a withdrawal with a negative amount. It will be displayed on your bank statement as a debit from “WooPayments”.

Example of Payments > Deposits screen showing a withdrawal for a negative balance

Country-specific notes

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The delay before these debits occur can vary depending on the country of your bank account. After your balance goes negative, the usual delays before debits are:

  • Australia: Same business day.
  • Canada, New Zealand, and the U.S.: Next business day.

If your bank account is in the U.S., you may need to authorize our payments partner to debit your bank account. To do this, you will need to contact your bank directly and provide them the following ACH IDs to allow:

  • 1800948598 — Stripe Payments Company
  • 4270465600 — Stripe Payments Company

Finally, should you incur a negative account balance in Hungarian forint (HUF), the amount will be rounded down to the nearest whole number, and you will be debited that amount instead. The remainder will be removed from your account balance, bringing it to zero.

For example, if you issue refunds that bring your HUF balance to -432.10 Ft‎, you will be debited 432.00 Ft‎. The remaining -0.10 Ft‎ will be forgiven, bringing your account balance to 0.00 Ft‎.