WooCommerce Payments FAQs

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• Can I get an instant payout for my account balance?

  Yes, eligible accounts can use WooCommerce Payments’ instant deposit feature to request a payout for some or all of the available balance to a connected debit card and the balance will arrive in your account within minutes.

• Can I sell CBD and Other Hemp-Derived Products with WooCommerce Payments?

  At WooCommerce, we support merchants selling CBD online. However, due to restrictions from our payment service provider, and their financial service providers, some businesses and product types are not allowed to transact using WooCommerce Payments. This restriction includes CBD products. We are working with our payments partners to make it possible to sell CBD via […]

• Can I use my existing Stripe account with WooCommerce Payments?

  It is not possible to use an existing Stripe account with WooCommerce Payments. WooCommerce Payments is built in partnership with Stripe. This service uses a special Stripe Express account connected to WooCommerce Payments, rather than a Standard Stripe account that is not connected to WooCommerce Payments. The Express account is created when you sign up […]

• Can one WooCommerce Payments account be used with multiple websites?

  In short, no, each WooCommerce Payments account can only be connected to one site. You can, however, have multiple WooCommerce Payments accounts, each connected to its own site. Fraud prevention is one of the main reasons for this restriction, as allowing accounts to switch between websites would make it difficult to determine what the account […]

• Does WooCommerce Payments have any fraud prevention enabled?

  WooCommerce Payments leverages a fraud prevention tool, Radar from our partnership with Stripe. This provides you with confidence that risky transactions, especially those from card cashers and testers, will be blocked using machine learning capabilities trained across billions of dollars worth of transactions. Radar’s functionality provides real-time fraud detection on every payment coming through your […]

• Does WooCommerce Payments require the Jetpack plugin?

  The Jetpack plugin is not required to use WooCommerce Payments. WooCommerce Payments requires you to connect your site with WordPress.com, and this connection is powered by Jetpack services; however, the Jetpack plugin itself is not required for the connection. The Jetpack plugin may still be separately installed alongside WooCommerce Payments to add additional security, performance, […]

• Does WooCommerce Payments support 3D Secure?

  WooCommerce Payments supports 3D Secure to require an additional verification step for payments. 3D Secure is supported via both your store’s checkout and the Pay for Order page. To view the checkout flow on your store with an additional verification step, you can use a 3D Secure test card with WooCommerce Payments in Test Mode.

• Does WooCommerce Payments support Pre-Orders?

  WooCommerce Payments may support WooCommerce Pre-Orders in a future version. If you would like to use WooCommerce Payments to sell pre-orders, please request or vote for it on the WooCommerce Payments Ideas board.

• Does WooCommerce Payments support Subscriptions and recurring payments?

  WooCommerce Payments supports selling subscription products and charging automatic recurring payments. Unlike other payment gateways for WooCommerce, which require the use of the WooCommerce Subscriptions extension to sell subscriptions, WooCommerce Payments both supports the Subscriptions extension and offers built-in subscription functionality that can be used to sell subscriptions without the extension. That means when using […]

• Getting started with In-Person Payments with WooCommerce Payments

  Welcome to In-Person Payments with WooCommerce Payments! With the launch of WooCommerce In-Person Payments, we’re excited to have you join us on this journey as we bring tap, swipe, chip card, and mobile wallet payments to your store! WooCommerce In-Person Payments is available to qualified U.S. and Canadian merchants using iPhone, iPad, or Android devices […]