Documentation

Abandoned Cart

Description

The Abandoned Cart for WooCommerce serves to boost sales by converting potential customers who were close to making a purchase but didn’t, ensuring that fewer sales opportunities are not lost. Notifying with the help of Emails.

Features

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Settings
Abandoned Cart
Abandoned Cart Email
Abandoned Cart Logs

Installation

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Download the .zip file from your WooCommerce account.
Go to WordPress AdminDashboard > Plugins > Upload Plugin > Choose File.
Install Now and Activate Plugin.

Getting Started

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Abandoned Cart Settings

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For the general settings of the Abandoned Cart, Go to WordPress Admin Dashboard > WooCommerce > Settings > Abandoned Cart.

There are two tabs to configure the plugin.
- Settings
- Car

Cart

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Navigate to the Cart tab. The admin can configure the cart settings from this tab.

Enable Cart Tracking

Enable the Cart Tracking option to track abandoned carts.

Cart Abandoned After Interval

The admin can set the interval for when a cart is considered abandoned. The interval can be set in minutes, hours, or days.

When the user does not perform any activity on the cart or leaves the cart and signs out for the time interval specified by the admin, the cart will be considered an abandoned cart.
For the Abandoned Cart, Navigate to the WordPress Admin Dashboard > WooCommerce > Abandoned Cart. The details of the abandoned cart will be displayed.

The admin can search for a specific user by clicking on the Search field.

The admin can use the bulk action option to delete multiple abandoned cart entries.

Delete Abandoned Cart

The admin can define the interval in days after which the abandoned cart will be deleted.

Consider Cart Abandoned

The admin can select specific order statuses that will be considered abandoned carts.

Navigate to WordPress Admin Dashboard > WooCommerce > Orders. The order status is Failed. This order will be considered an Abandoned Cart.

For the Abandoned Cart, Navigate to the WordPress Admin Dashboard > WooCommerce > Abandoned Cart. The specified Order Status will be marked as Abandoned Cart.

Consider Abandoned Order Interval

The admin can set an interval for the selected order statuses, after which they will be considered abandoned carts.

Disable Tracking For

The admin can disable cart tracking for specific User Roles or individuals. The abandoned cart feature will not apply to the selected User Roles or individuals.

Settings

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Navigate to the Settings tab. This tab enables the admin to configure the plugin’s basic settings.

Emails

Enable the Email Notifications options. This will email the user about the Abandoned Cart and Retain Customer Email.

The admin can set the name displayed in the email as the Admin Name and specify the email address in the Admin Email from which the user will receive the email.

Enable the Notify Admin on Recovery option. This will send an email to the admin when a user recovers an abandoned cart.

Once done with the Email Settings, Navigate to WordPress Admin Dashboard > WooCommerce > Abandoned Cart > Abandoned Cart Email.

Click on the Create New Email button.

An Add New Email screen will appear where the admin can create an email template for the Abandoned Cart and Customer Retention.

Add a title to the email.

In the Email Information section, add a subject for the email.

The admin can create the email body using placeholders from the ACFW Fields drop-down.

After creating the body, the admin can test the email using the Email Testing option.

Select the email type, either Email for Abandoned Cart or Email to Retain Customer.
Enable the Email for Abandoned Cart option and set the interval time after which the email will be sent.

Click Publish to save the email template.

PLEASE NOTE: For the Email to Retain Customer email, enable the Email to Retain Customer toggle and set the interval time for when the email should be sent.

Navigate to the WordPress Admin Dashboard > Products > Edit Product.
In the Product Data section, Navigate to the abandoned Cart tab.

The admin can choose from the available options, which will be accessible in the Email templates.

The Placeholders will be available in the ACFW Fields dropdown.

The template for Email to Retain Customer.

Front End Impact

Email For Abandoned Cart

This email will be sent to the user when the Cart is considered to be Abandoned.

Email To Retain Customer

This email will be sent to the user when the Abandoned cart is recovered.

Email to Admin after Customer Recover Abandoned Cart

This email will be sent to the admin when the Abandoned cart is recovered.

Coupons

This feature enables the admin to send coupons to users through emails.
Go to WordPress Admin Dashboard > WooCommerce > Settings > Abandoned Cart.
Navigate to the Coupon option and Enable it.

Enable the Auto Apply Coupons options. This feature will auto apply the offered coupon when the user opens the URL mentioned in the Email.

Click on the save button to save the changes.

Once done with the settings, Go to the WordPress Admin Dashboard > WooCommerce > Abandoned Cart > Abandoned Cart Email.
The created Email templates will appear. Edit the email in which you want to send Coupons to the user.

An Edit Email screen will appear. There is an Email Coupon option in the side tab.

The available coupon list will appear. The admin can select coupons as per requirement.

The Coupon will be selected. The Discount amount and Discount type will appear.

The admin can add the Coupon Code placeholder from the ACFW Fields if the Auto Apply option is disabled.

Click on the Update button to save the changes.

Front End Impact

Coupon Code in Email

As the cart will be considered Abandoned. The user will receive an Email containing the Coupon Code.

By using the URL, Proceed to the Cart page.
Click on the Add a Coupon button.

Enter the Coupon Code and Click on the Apply Button.

The Coupon will be applied.

Auto Apply Coupon

As the cart will be considered Abandoned. The user will receive an email with a URL where the coupon will be automatically applied to the cart.

By using the URL, Proceed to the Cart page.
The Coupon will be auto applied to the cart.

The coupon discount will also be visible at the Checkout page.

Guest Users

Restrict Guest Users

Enable the Restrict Guest User option. This will prevent the tracking of abandoned carts for guest users.

Hide Product Picture

Enable the Hide Product Picture option. This will hide the product picture from guest users on the shop and single product pages.

Front End Impact

Go to the Shop page. The Product Picture will be hidden.

Go to the Single Product page. The Product picture will also be hidden on the single product page.

Hide Price

Enable the Hide Price option. This will hide the price from guest users on the shop and single product pages.

Front End Impact

Go to the Shop page. The Product Price will be hidden.

Go to the Single Product page. The Product Price will also be hidden on the single product page.

Add To Cart Button Text

The admin can change the text of the Add to Cart button.

Front End Impact

Go to the Shop page.

Redirect User

The admin can select the page to which the guest user will be redirected when they click on the Add to Cart button.

Front End Impact

Go to the Shop page. Click on the Sign Up button.

The Guest User will be redirected to the page set by the admin.

Abandoned Cart Logs

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The logs of the emails sent to the admin and the user will be visible in the Abandoned Cart Logs. Go to WordPress Admin Dashboard > Tools > Abandoned Cart Logs.

Dashboard

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Go to WordPress Admin Dashboard > Abandoned Cart > Dashboard.

The Dashboard will load for the admin, giving the admin insights into key metrics and performance.
The Dashboard has been divided into four major sections.

Top Metrics Cards
Sales Graph
Email Records – Donut Chart
Abandoned Cart Logs

A date filter is available for the admin to refine the dashboard data based on the selected date range.

The dashboard data will appear for the date range selected in the date filter.

Top Metrics Cards

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These three summary cards display quick stats:
Total Abandoned Cart
It shows the total number of abandoned carts and compares it with last year’s data using percentage indicators.

Total Abandoned Cart Recovered
Displays the number of carts successfully recovered via email campaigns or customer returns.

Total Retained Customers
Indicates how many users returned and completed their purchases, converting into retained customers.

Sales Graph

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The graph in the middle of the screen shows sales trends for Abandoned and Recovered Carts.

The admin can filter the data using the available filters based on Day, Week, Month, or Year.

The graph will appear concerning the metrics selected in the filter.

The admin can hover to view the details at a particular instance.

Email Records – Donut Chart

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This is the Donut Chart on the right side of the screen. It visually displays the Total Recovered Carts, Retained Emails, and Abandoned Cart Emails.

The admin can hover at any instance to view the details of a particular chart slice.

Abandoned Cart Logs

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This table offers a detailed overview of all abandoned carts, displaying key information such as the Email/Username, Coupons, Last Email Sent, Total Emails Sent, Total Amount, and Date/Time for each cart entry.